Ratings based on 2,740 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Sylvester | Guest Service Agent, Hotel Management
DollyannThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,
by A verified traveler from New Westminster
Posted 3 Dec 2024
Hot hub was great and location is really great
Comment from Hotel Management
3 Dec 2024 by Sylvester | Guest Service Agent, Hotel Management
SeonghoThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,
by A verified traveler
Posted 30 Nov 2024
clean, quiet and walkable with easy parking
Comment from Hotel Management
1 Dec 2024 by Guest Services Team, Hotel Management
Dear Michelle,Thank you for your recent stay and for awarding us a perfect rating. We are thrilled to hear that you enjoyed the location, parking, and the cleanliness of your room. Your glowing feedback truly made our day!At Falcon Crest Lodge, we are committed to creating memorable experiences, and your satisfaction reassures us that we're on the right track. We eagerly look forward to your next visit and the opportunity to exceed your expectations once again.Warm regards,
by A verified traveler
Posted 30 Nov 2024
Comment from Hotel Management
1 Dec 2024 by Guest Service Team, Hotel Management
Dear Melanie,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! Here at Falcon Crest Lodge, we are dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Best regards
by A verified traveler
Posted 28 Nov 2024
Second time staying here and I love this place. Staff are friendly. There’s two hot tubs, exercise room, and overall the quality of the room was top notch. I will be back again.
Comment from Hotel Management
29 Nov 2024 by Guest Service Team, Hotel Management
Dear MichelleThank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. Here at Falcon Crest Lodge, we are always striving to provide our guests with exceptional service and amenities, so please do not hesitate to let us know if there is anything else we could do to make your next stay even better. We look forward to welcoming you back to our hotel in the future!Best regards
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by Sylvester | Guest Service Agent, Hotel Management
StephenThank you for taking the time to leave us your review. We are glad to hear we received a high score from you. Feel free to let us know of anything that would have helped to make your stay perfect.Sincerely,
by A verified traveler
Posted 18 Nov 2024
The hotel was fairly nice and was in a good location. The check in staff were very polite and helpful.
The second hot tub was not working which was a bit of a disappointment but other than that the hotel was good
Comment from Hotel Management
19 Nov 2024 by Sylvester | Guest Service Agent, Hotel Management
PetrinaThank you for taking the time to leave us your review. We are sorry about the hot-tubs not being operational. We encountered some unexpected issues. Both hot-tubs are operational now, so we hope you can stay with us again and take advantage of them then.Sincerely,
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Sylvester | Guest Service Agent, Hotel Management
Ga HyunThank you for taking the time to leave us your review. We are glad to hear you enjoyed your stay with us enough to award us a perfect score. We hope to host you again soon.Sincerely,
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Guest Service Team, Hotel Management
Dear RycellThank you for choosing Falcon Crest Lodge for your most recent mountain getaway and giving us a perfect 5/5 rating. We are delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.Best regards
by A verified traveler
Posted 13 Nov 2024
The king suite was lovely, very comfortable, and attractive. Unfortunately, a new tv system meant we couldn’t access apps like Netflix and Prime Video.
Comment from Hotel Management
15 Nov 2024 by Guest Service Team, Hotel Management
Dear Linda,Thank you for taking the time to leave us a rating of your recent stay at our hotel. We are thrilled to hear that you had an enjoyable experience and appreciate your 4-star rating. We apologise for any inconvenience caused by our new TV system and appreciate your feedback as we have now resolved the issue.Kind Regards, Guest Service Team
