Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Fireplace was nice 👌
I like this place, nice accomodations!
I will hopefully be back.
by A verified traveler
Posted 23 Nov 2024
Loved this hotel ! It was perfect for our stay in Canmore !!! Wish I would have booked the whole week there but three days was great
Comment from Hotel Management
23 Nov 2024 by Annie, Hotel Management
Hello Stacey, Greetings from us. We appreciate you sharing your perfect experience at Chateau Canmore and that you loved our hotel. We take pride in offering our best service, and we are overjoyed to have met your expectations. We hope to see you again in your future trips. Warm regards, Chateau Canmore-
by A verified traveler
Posted 23 Nov 2024
A very pleasant stay, suite was nice. Hot tub was a plus at the end of a long day
Comment from Hotel Management
23 Nov 2024 by Annie, Hotel Management
Dear Anne Marie, Greetings from us. We appreciate you sharing your wonderful experience at Chateau Canmore. We are thrilled that you have found our suite to be cozy and pleasant and our hot tub to be soothing. We take pleasure in providing you with our best service, and we will be happy if you would stay again in our hotel for your next trip. Warm regards, Team Chateau Canmore-
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Annie, Hotel Management
Dear guest, hope you're well. We apologize that you were unable to stay at our hotel, and we are quite worried about the rating you have provided, as it is crucial that we give our guests outstanding service. We would appreciate it if you could give us the specifics and basis so that our team can address and evaluate this issue appropriately. Warm regards, Team Chateau Canmore-
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Annie, Hotel Management
Hi! Peter, Greetings from us. We appreciate you sharing your wonderful experience at Chateau Canmore. Having you back again would be our pleasure. Warm regards, Team Chateau Canmore-
by A verified traveler
Posted 20 Nov 2024
This was a quaint little spot. Expedia had an amazing deal and my friends and I enjoyed the view from this little chateau along with their amenities.
My friends loved the complimentary coffee machine and downtown is walkable distance.
The staff were helpful.
The only thing we werent able to figure out was how to connect the TVs to our laptops using an hdmi and the staff was not able to help us either. We werent comfortable adding our information to the networks direcrly so we resorted to free cable channels.
Another thing we noticed was when requesting a cleaning service for the room, vacuuming was not something that was part of it and although sheets are changed, the comforter wasnt.
Regardless, it was a lovely week off and we felt safe.
Comment from Hotel Management
22 Nov 2024 by Annie, Hotel Management
Dear Karen, Greetings from us. We appreciate you providing the time to share your thoughts at Chateau Canmore. We are thrilled that you found our complimentary amenities enjoyable and that our staff was very helpful to you during your stay. Although we take pleasure in providing our best service, we sincerely apologize that you have experienced some inconveniences with regards to Tv/laptop connections since we only provide/offer free cable channels. With regards to our housekeeping service, this matter will be dealt with and will be assessed appropriately. We would be delighted if you would still think about staying at our hotel in the future. Warm regards, Chateau Canmore-
by A verified traveler
Posted 20 Nov 2024
Needing to get away for a few days, my husband & I booked a room with a separate living area to give us some space to relax. The bed was very comfortable, which is always a big deal for us. The room was clean & we weren't bothered by the train driving by. Although it's small, we enjoyed sitting in the outdoor hot tub. Unfortunately the only disappointment was the seating in the room. The sofa was in terrible condition & hurt my back within minutes of sitting on it. I headed for the chair instead, but they were the most uncomfortable chairs we've ever sat in. I settled with the office chair at the desk, which wasn't great for relaxing or cuddling with my husband, but at least it was comfortable. With a furniture update, this would be an amazing suite.
Comment from Hotel Management
22 Nov 2024 by Annie, Hotel Management
Dear Heidi, Greetings from us. We appreciate you providing the time to share your thoughts at Chateau Canmore. We are thrilled that you found our room relaxing and our amenities enjoyable. We take pleasure in providing our best service. Thus, we sincerely apologize that you have experienced some disappointment with regards to the seating/furniture inside your room. This matter will be dealt with and will be assessed accordingly. We would be delighted if you would still think about staying at our hotel in your future travels. Warm regards, Chateau Canmore-
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Annie, Hotel Management
Dear Theresa, Greetings from us. We appreciate you sharing your wonderful experience at Chateau Canmore. It would be a pleasure to have you back again. Warm regards, Team Chateau Canmore-
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Annie, Hotel Management
Dear guest, Greetings from us. We appreciate you sharing your wonderful experience at Chateau Canmore. Having you back again would be a pleasure. Warm regards, Team Chateau Canmore-
by A verified traveler
Posted 16 Nov 2024
Great
Comment from Hotel Management
16 Nov 2024 by Annie, Hotel Management
Dear Bikee, Greetings from us. We appreciate you sharing your wonderful experience at Chateau Canmore. Having you back again would be a pleasure. Warm regards, Team Chateau Canmore-
