Ratings based on 59 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
The property is beautiful, located near famous clubs(Finn's and Atlas)on the surfing side of the island. Rooms are spacious and clean. Staff nice and helpful.
by A verified traveler from Carrum
Posted 29 Nov 2024
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by A verified traveler
Posted 7 Nov 2024
The room/beading smelled like mold I requested a new room and all they did was provide “cleaning service” just replaced the sheets but the mattress/ pillows had a pungent mold smell.
Comment from Hotel Management
14 Nov 2024 by Bimbi Sanjaya, Hotel Management
Dear Mariann,Warmest Greetings from The Serenity of Canggu Tropical Paradise. Thank you so much for taking the time to write a review on Expedia. We appreciate all your comments and thankful for your constructive feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best Regards,Gede Bimbi SanjayaGeneral Manager
by A verified traveler
Posted 22 Oct 2024
We had an ok stay and a three-star rating for the Swarga suites. Unfortunately, the property is a bit old and is in dire need of some renovations. We thought the property had more cons than pros so we’ll simply lay them out below.
Pros: very friendly and helpful staff
Cons: old property (furnishings and building needs to renovated), noisy (constant thumping and music coming from Atlas club next door), a bit out of the way from canggu main area, breakfast is edible but not good, we had the oceanfront suite (located on the ground floor/half basement) and it’s was dark, musty and humid in the room
Comment from Hotel Management
24 Oct 2024 by Bimbi Sanjaya, Hotel Management
Dear Chu,Warmest Greetings from The Serenity of Canggu Tropical Paradise. Thank you for taking the time to express your experience regarding your most recent stay. We are delighted to have the opportunity of accommodating you at Swarga Suites Bali Berawa. It was our pleasure to know that you were satisfied with our service from all team members. We are very thankful for your constructive feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Thanks for your trust. We are thankful for amazing customers like you. We hope to see you again as our repeat guest at Swarga Suites Bali Berawa. Best Regards,Gede Bimbi SanjayaGeneral Manager
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Bimbi Sanjaya, Hotel Management
Dear Ivanna,Warmest Greetings from The Serenity of Canggu Tropical Paradise.Thank you for your review on Expedia. We do appreciate your effort to express your satisfaction in staying with us. We hope to see you again at Swarga Suites Bali Berawa as our repeater guest for another personalized service and memorable experience.Best Regards,Gede Bimbi SanjayaGeneral Manager
by A verified traveler
Posted 21 Oct 2024
Beautiful hotel have enjoyed my stay here, staff are amazing. If you like a quieter holiday this is the place to stay directly on the beach. If you want to go out to dinner there are a few options, along with a supermarket 10 mins walk away and it only costs AUD approximately $5 to go into Seminyak if you want a more vibrant atmosphere or a big night out. Highly recommend and loved being away from all the hype. Remember you’re only a taxi ride away, can’t wait to come back.
Comment from Hotel Management
24 Oct 2024 by Bimbi Sanjaya, Hotel Management
Dear Simone Mary,Warmest Greetings from The Serenity of Canggu Tropical Paradise.Thank you for your review on Expedia. We do appreciate your effort to express your satisfaction in staying with us. “Beautiful Hotel” is the word you used to describe your experiences during your stay with us. It is an immense pleasure to learn you had a pleasurable stay experience with us. We hope to see you again at Swarga Suites Bali Berawa as our repeater guest for another personalized service and memorable experience.Best Regards,Gede Bimbi SanjayaGeneral Manager
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Bimbi Sanjaya, Hotel Management
Dear Ava,Warmest Greetings from The Serenity of Canggu Tropical Paradise.Thank you for your review on Expedia. We do appreciate your effort to express your satisfaction in staying with us by rating us 5. We will share your beautiful review and highlight it with the entire team. We are sure it will further motivate every one of us in our daily efforts to create memorable experiences for all our guestsWe hope to see you again at Swarga Suites Bali Berawa as our repeater guest for another personalized service and memorable experience.Best Regards,Gede Bimbi SanjayaGeneral Manager
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Bimbi Sanjaya, Hotel Management
Dear Min Yee,Warmest Greetings from The Serenity of Canggu Tropical Paradise.Thank you for your review on Hotels.com. We do appreciate your effort to express your satisfaction in staying with us. We will share your beautiful review and highlight it with the entire team. We are sure it will further motivate every one of us in our daily efforts to create memorable experiences for all our guestsWe hope to see you again at Swarga Suites Bali Berawa as our repeater guest for another personalized service and memorable experience.Best Regards,Gede Bimbi SanjayaGeneral Manager
by A verified traveler
Posted 23 Aug 2024
Service was great. Nice little extras like a replenishment of mini bar biscuits and crisps daily. Although there was a lot of food options for breakfast, it wasn't that nice, although the omelettes were good, so had one of those every day. The fresh cakes were nice. The layout of the hotel was a bit odd with only around 5 loungers by the pool, the rest in the front away from the pool, again, ok but not 5 star standard in my opinion. Overall a nice stay, but a tad disappointed after our 5 star accommodation on Lombok.
Comment from Hotel Management
27 Aug 2024 by Bimbi Sanjaya, Hotel Management
Dear Sarah,Warmest Greetings from The Serenity of Canggu Tropical Paradise. Thank you for taking the time to express your experience regarding your most recent stay. We are delighted to have the opportunity of accommodating you at Swarga Suites Bali Berawa. It was our pleasure to know that you were satisfied with our service and restaurant menu. We are very thankful for your constructive feedback. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. Thanks for your trust. We are thankful for amazing customers like you. We hope to see you again as our repeat guest at Swarga Suites Bali Berawa. Best Regards,Gede Bimbi SanjayaGeneral Manager
by A verified traveler
Posted 12 Aug 2024
가족들에게 최고의 호텔. 4명 가족이 묶기에 부족함이 없었고 afternoon tea와 beer voucher도 checkin시 제공 받을수 있었습니다
수영장은 유아풀과 성인풀이 이어져 있어서 굉장히 넓었습니다
Roof top bar에서 보이는 저녁 노을은 굉장히 아름다웠고, 걸어서 5분 정도 거리에 괜찮은 레스토랑들이 있습니다
이번 발리 여행중 최고의 호텔이었습니다
Comment from Hotel Management
23 Aug 2024 by Bimbi Sanjaya, Hotel Management
Dear Hyunmin, Warmest Greetings from The Serenity of Canggu Tropical Paradise. Thank you so much for taking the time to write a review on Expedia. It was our great pleasure to have the honor to have you with us during your recent visit. We are thrilled to read your review about the huge room, daily afternoon tea and beer voucher, direct access to public beach, and great service from all team members. The entire team has been working intensively to ensure we always deliver an unparalleled listen to every customer's voice and act to provide a remarkable experience to our customers. Thanks for your trust. We are thankful for amazing customers like you. We hope to see you again as our repeat guest at Swarga Suites Bali Berawa. Best Regards, Gede Bimbi Sanjaya General Manager
