Ratings based on 34 Verified Reviews
4.1 Room cleanliness
4.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2023
by A verified traveler
Posted 21 Oct 2023
We loved the Villas and the potential it has. Space wise it was perfect. It had more than enough space to cater for all of us. The staff were amazing and so friendly. They were always helpful and attended our needs straight away. Adi and the team were lovely. The villas do need some work as they look a little 'tired' updating some lined and towels would make a difference. Updating the bathrooms and adding some TV's and clocks in the rooms would help too. We noticed alot of the electrical points in the rooms didnt work either. Other than a little make over overall, the Villas are great!
Comment from Hotel Management
23 Oct 2023 by Sissy M - General Manager , Hotel Management
Dear Liliana,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you loved your stay at our Villas and appreciated the spaciousness that accommodated your needs perfectly. It's also wonderful to know that you found our staff to be amazing, friendly, and attentive to your needs. Your kind words about Adi and the team will be passed on to them.We appreciate your constructive suggestions for improvement. Rest assured, we are already working on addressing the areas that you mentioned, such as updating the linens and towels, refreshing the bathrooms, and ensuring all electrical points are in perfect working condition. We are committed to providing an exceptional stay for all our guests, and your feedback is invaluable in helping us achieve this goal. We hope to have the pleasure of welcoming you back in the near future, so you can witness the positive changes we are implementing.Thank you once again for choosing our Villas for your stay. We look forward to serving you even better in the future.Best Regards,Sissy Malandrucco General Manager
by A verified traveler
BEST VILLA EVER
Posted 7 Sep 2018 on HotelsOnly fault was - no hot water. but an EXCELLENT place to stay.
by A verified traveler
Very relaxing escape
Posted 24 Mar 2018 on HotelsNice relaxing stay, with dedicated villa staff to cook meals, excellent service.
The pool and garden were excellent, but perhaps opt for the pool fence if you have little ones, pool was deep for small kids.
Local area had some good places to eat and plenty of good massage/spa options.
The villa could do with some maintenance, with typical SE Asia bad plumbing smell in main BR ensuite, clogged nozzles in rain shower and walls needing a bit of painting.
Comment from Hotel Management
29 Mar 2018 by Erna, Hotel Management
Thank you for stayed with us,We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Hope we can serve you at another occasion
by Colin
Nice if you are a backpacker, but TOO expensive.
Posted 13 Sep 2017 on HotelsWe booked out accomodation through Hotels.com online. What we saw through the booking site and what was delivered was two different things. Online, the place looks like a luxurious villa type hotel. When you check in, it is like something out of the 1970's that has not been maintained. Our 1 bedroome private accomodation, ended up been a shared room in a 5 bedroom villa with other guests. It felt like walking into a backpackers hostel. We where VERY disappointed and checked out straight away.
Comment from Hotel Management
18 Sep 2017
Dear Mr. Colin ,
Good day to you from Bali.
Thank you for the review, and we are sorry you were unhappy.
We will work hard to fix the issue you experienced.
Meanwhile we wish can serve you at another holiday.
Best Regards,
Erna
by mohammed wageeh
Posted 31 Aug 2017 on Hotels
Comment from Hotel Management
8 Sep 2017
Thank you for your stay with us, hope we can serve you at another occasion
by A verified traveler
Great Villa for seminyak/balig beach area
Posted 30 Aug 2017 on HotelsEden the residence at the sea was truly a superb villa; even for couples looking for a shared villa. We went as a couple and shared an accommodation with other couples. Everything was as advertised regarding amendities. The staff always went above and beyond to help and assist in anyway possible.
Location wise, you can walk to the nicer venues such as potatohead and the W which are right on the beach within 5 to 10 minutew depending on hoq fast you walk. You can also walk down the main street and find decently priced food, as well as health food and vegetarian options.
There was only one issue I had (my fiancee didnt care) with the Villa was not the fault of the villa at all, but the other resort/villas across the street and down the road. We had a few days during our 11 day stay where they had massive parties/wedding events that started at 1800 and sometimes ended at 0200 or later the next morning.
With that fact came very very heavy bass and music and they would also include a significant fireworks show (which we could see from our balcony so it was nice in that respect). So if you were looking to sleep early in seminyak its probably going to be a bit noisy if there is an event going on, other than that though it was very quiet and peaceful.
I rate it 5/5
Comment from Hotel Management
8 Sep 2017
Dear , good day from Bali.
Thank you for the review.
We're sorry you were unhappy , we'll work hard to fix the issue you experienced. Meanwhile we hope can serve you at another occasion
Recommended
for Everyoneby A verified traveler from bali
Private pool / ambience excellent
Posted 18 Jul 2017Mostly good but mosquitoes an issue. Staff lit mosquito coils in lounge area in evenings but not in bedrooms. Kids were bitten alive at night despite me spraying insect repellant. Staff offered electric mosquito repellant on Day 4 after i mentioned problem. Would have appreciated this on Day 1....
Also Dengue mosquitoes active day and nite, so maybe revise their mosquito repellant actions to 24hr, not just evenings.
Comment from Hotel Management
8 Sep 2017 by Erna, Hotel Management
Dear, Good day to you from Bali
Thank you for your review, we do apologies for the service, we will share this review to our staff to improve our service in the future.
Meanwhile, we hope can serve you again on your next holiday. Many Thanks , Erna
Recommended
for Everyoneby A verified traveler from Perth, WA
Exceptional Experience at Eden
Posted 21 May 2017
Pros: Spacious bedrooms and relaxation areas, huge private pool, friendly staff, private chef service, tranquil atmosphere
I'm blown away by the Eden - the luxury villas have been designed beautifully, inside and out. As well as the gorgeous pool on the lower floor, there is a rooftop tub and BBQ area with amazing views and a feel of tranquility. The staff are incredible and really take care of you, we had a last minute dinner prepared for 10 of us with the chef cooking in our kitchen, at a cost of around $7 AUD per person. The value for money is unbeatable, the rooms are lush, and the villa as a whole is just picturesque. You cannot go wrong at the Eden Residence.
Comment from Hotel Management
26 May 2017 by Larry, Hotel Management
Dear Brooke,
Warm greeting from Bali.
Thank you for your review, and we are glad that you are happy during your stay with us in Eden.
Look forward to welcoming you on the future.
Many thanks
Recommended
for Everyoneby A verified traveler
Wanted to stay forever!
Posted 18 May 2017The staff had a mix up with our booking. But after some moments upgraded us and made us feel completely at home.
Genuine, kind staff with a relaxing atmosphere...not far from restaurants ( short taxi) and a short walk to the beach!
Will be going back for sure!
Thank you Eden!
Comment from Hotel Management
26 May 2017 by Larry, Hotel Management
Dear Lucy,
Warm greeting from Bali.
Thank you for your comment, and we are glad that you are happy during your stay with us.
Look forward to your another arrival
Many thanks
