Ratings based on 219 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Beautiful property
Beautiful rooms
Staff were really nice
Lovely breakfast overlooking the ocean
Will come again
Comment from Hotel Management
5 Dec 2024 by Nindya, Hotel Management
Dear Ash,Warm greetings from COMO Uma Canggu.Thank you for your wonderful feedback. We’re thrilled to hear you enjoyed our property, rooms, and the oceanfront breakfast experience. It’s great to know our team made your stay memorable.We look forward to welcoming you back for another beautiful getaway.Best regards,Nindya PutriPersonal Assistant to General Manager
by A verified traveler
Posted 29 Nov 2024
Excellent property but I didn’t receive the VIP upgrade
Disappointing
Am back there on 3 December
Hope to get it then
Comment from Hotel Management
29 Nov 2024 by Nindya, Hotel Management
Dear Ash,Warm greetings from COMO Uma Canggu.We’re pleased to hear you enjoyed your stay, though we’re sorry to learn that your VIP upgrade didn’t come through as expected.We look forward to welcoming you back on 3 December, and our team will ensure your next visit is exceptional.Best regards,Nindya PutriPersonal Assistant to General Manager
by A verified traveler from BONDI JUNCTION
Posted 16 Nov 2024
There has been a change in how they charge for book now pay later. They failed to advise in a timely manner that they needed a deposit 24 hours before checking. We received a whatapp text in transit and it was just very sloppy. You need to state at time
Of booking that you require a prepayment 7 days prior - they kept sending me the cancellation notice and I never cancelled !!! It’s was distressing to say the least. We were upgraded to a garden room which was much appreciated.
The staff as usual were great and the complimentary massage as a VIP was worth it.
The only complaint about this property is during busy period the pool staff need to clear the cabanas and pool chairs. People think they can dump their stuff and leave for the whole day only to return at the end of the day when that is a loss of revenue for the hotel as other guests wanted a daybed and we’re going to spend money and eat. Please revise your policy and advise guests that belongings will be removed and the lounge made available if they leave it unattended for more than 60 minutes. It’s not fair for the other paying guests.
Also there was a big noise complaint as there was bass music coming from
One of the bars until 3am and it was so loud. The Como is so far removed and a luxury hotel not a backpacker hotel but with the new beach clubs around and restaurants the music is so loud. Please work with the local authorities to come to an agreement about the sound being turned down after midnight
Comment from Hotel Management
18 Nov 2024 by Nindya - Personal Assistant to General Manager, Hotel Management
Dear Vanessa,Warm greetings from COMO Uma Canggu. Thank you for sharing your detailed feedback. While we’re delighted to hear that you appreciated the room upgrade, VIP massage, and our staff’s service, we sincerely apologise for the challenges you faced with the prepayment policy and noise disturbance.We truly value your input regarding clearer communication for deposits and have already taken steps to review and improve this process. Your suggestions on managing poolside cabanas and unattended items are also noted, and we will ensure these areas receive further attention. Additionally, we are actively engaging with local authorities to address the noise concerns from nearby venues.Thank you again for your valuable feedback, and we look forward to providing a smoother experience during your next visit.Best regards,Nindya PutriPersonal Assistant to General Manager
by A verified traveler
Posted 10 Nov 2024
Beautiful property and very friendly kind.
The beach was very dirty
Comment from Hotel Management
11 Nov 2024 by Nindya - Personal Assistant to General Manager, Hotel Management
Dear Heather,Warm greetings from COMO Uma Canggu! Thank you for sharing your feedback with us. We are thrilled to hear that you found our property beautiful and our team friendly and kind. We sincerely apologise for the condition of the beach during your visit. Please be assured that we are continuously working on maintaining the beauty of the area. Your feedback is greatly appreciated, and we hope to welcome you back soon for another enjoyable experience.Best regards,Nindya PutriPersonal Assistant to General Manager
by A verified traveler
Posted 11 Oct 2024
We loved everything about the resort !
Comment from Hotel Management
21 Oct 2024 by HGS, Hotel Management
Dear Pawan,So happy to hear that you loved your stay at COMO Uma Canggu. We do trust in the future we may welcome you back so that you may have another beautiful stay with us. Until then, please keep well. Best Regards,Henry General Manager
by A verified traveler
Posted 22 Sep 2024
Amazing place to stay. I would love to live there it was so great!!!
Comment from Hotel Management
30 Sep 2024 by HGS, Hotel Management
Dear Penny,Thank you for sharing your COMO Uma Canggu experience. Kindly note that the property does have apartment's that are for sale should you wish to live here or frequent more often. Details can be shared by contacting the hotel main line and you can ask for me. We do trust that we can welcome you back in the near future as well. Regards,Henry ScottGeneral Manager
by A verified traveler
Posted 14 Sep 2024
Wish I had read the reviews before we booked! Here we are looking at a wall, no view at all.
The cleaning and restaurant staff are fabulous, very nice to deal with and helpful. Breakfast has been beautiful each morning and we have enjoyed the pool. So there are some positives just a real shame about the room situation, it’s been very poorly designed.
Comment from Hotel Management
16 Sep 2024 by HGS, Hotel Management
Dear Julie Ann,Thank you for taking the time to share your recent experience with us. I do apologize for the room situation and due to our high occupancy could not extend an upgrade with a better layout. We have an array of room categories and our Apartment residences are ideal for views and comfort. Appreciate your kind words regarding the positives of the hotel and trust we can assist in the future with a better position room.Best Regards,Henry ScottGeneral Manager
by A verified traveler
Posted 9 Sep 2024 on Hotels
Comment from Hotel Management
10 Sep 2024 by wayan wiranti - Front Office Manager , Hotel Management
Dear Na Yeon, Greeting from COMO Uma Canggu, We are thrilled to learn that you enjoy your stay which reflected from the score you rate for us. I will share this to entire team member which i believe this will bring a positive spirit for them. Thank you and we are looking forward to welcoming you back in the near future Best Regards, Wayan Wiranti
by A verified traveler
Posted 24 Aug 2024 on Hotels
Comment from Hotel Management
28 Aug 2024 by wayan wiranti - Front Office Manager , Hotel Management
Dear Kristian, Greeting from COMO Uma Canggu, Thank you for taking the time to provide your recent experience at COMO Uma Canggu. Happy to learn from the rating given to us you enjoy your stay. Again, many thanks and trust we can welcome you back. Best Regards, Wayan WirantiFront Office Manager
by A verified traveler
Posted 8 Aug 2024
Great location, warm and friendly staff. Spa massage was relaxing as always and the breakfast is something not to be missed
Comment from Hotel Management
21 Aug 2024 by wayan wiranti - Front Office Manager , Hotel Management
Dear Sufen, Greeting from COMO Uma Canggu, Thank you for taking the time to provide your recent experience at COMO Uma Canggu. Happy to read that you enjoyed your stay also enjoyed our spa treatment and breakfast. Again, many thanks and trust we can welcome you back. Best Regards,Wayan WirantiFront Office Manager
