Ratings based on 14 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Feb 2024
by A verified traveler
Plenty better places to stay
Posted 4 Jan 2024 on HotelsIt started off being given 2 single beds when we had specifically booked a double bedded room.
The bed was very hard, but moreover it creaked so very badly with the slightest movement I never got a full nights sleep all the time we were there.
Sheets were stained, bedding had holes in it.
Tv was hanging off the wall and not connected.
Great pool area and sun beds, the rooms downstairs did look better than the one we had upstairs.
The lady who worked on reception was beautiful and always had a smile for you.
But the old guy is rude, and never seems to move from the chair by reception just on his phone all the time with the fan pointing directly on him.
He was extremely rude to my friend who came to visit. Not allowing us to sit in reception or by the pool, instead ushering us to the closed restaurant at the front.
The road at the front of our balcony was extremely noisy and often heard people throwing up on their way home.
In fact we cut our losses and left several days early. Never done this in India before.
Comment from Hotel Management
12 Jan 2024 by Clitta , Hotel Management
Hello ShirleyThank you for taking the time to share your feedback with us.We apologize for any inconvenience inadvertently caused to you and are truly sorry for the mix up with the bed type and any discomfort caused to you.We appreciate your kind words about our pool area and are addressing the issues you mentioned regarding any negative interaction with our staff. We wish you all the best.
by A verified traveler
Posted 31 Dec 2023
We stayed at the Serenity for 2 weeks. Very helpful and courteous staff specially the manager. Great location for the beach and nearby to lots of restaurants and evening entertainment.
Comment from Hotel Management
31 Dec 2023 by Clitta, Hotel Management
Hello Niru N AbhaiThank you so much for taking the time to share your positive experience with us. We are thrilled to hear that your overall stay with us was a fantastic one. It was lovely that our location near the beach and various dining options added to your overall experience. We sincerely hope to welcome you back for another wonderful stay at our Resort.
by A verified traveler
Posted 12 Oct 2023
include breakfast as well
Comment from Hotel Management
12 Oct 2023 by Team Serenity , Hotel Management
Hello AnkitDelighted to know you had a great stay with us. And yes we will consider about the breakfast option .
by A verified traveler
Posted 6 Jan 2023
Property scores 0 on aminities.
TV cable connection does not work.. It's a basic necessity. Female staff was very rude.. Told us to vacate room immediately.. When v wer in talks of extension.. Our child was in well.. She knew about it.. Yet she told us to vacate immediately.. After staying at property for 6 days.. Without giving option. She even told us.. She doesn't care if v submit a negative review for her rude behaviour.
Comment from Hotel Management
26 Jan 2023 by Clitta, Hotel Management
Above guests were trying their level best to get a free late check out and got offended when told they had to leave. Had to request them several times to check out but to the above, rules do not matter as they were already 2 hours late and we do have a cctv recording of them checking out at 1pm instead of 11 am. This is unacceptable behavior and they choose not to mention this fact. Which parent would not immediately choose to pay for a late checkout knowing that their son was not well? And they call our staff 'rude' for allowing them a free 2 hours late check out?Amenities in our Resort include generator backup, free wifi, taxi services, laundry services, rooms have air conditioning, fridge, television n pool facing balconies. And they say the TV was not working...if so they could have informed the Reception which they did not.
by A verified traveler
Posted 2 Dec 2019 on Hotels
by A verified traveler
Posted 7 Nov 2019 on Hotels
Lovely, clean hotel. Room was clean and bright
Friendly and helpful staff. Good breakfast
Couldn’t ask for more
by A verified traveler
Posted 29 Apr 2019 on Hotels
by A verified traveler
Great Stay
Posted 14 Mar 2019 on HotelsNice little apartment complex close to the main shops, bars, restaurants and the beach.
The bathroom was recently refurbished and was very good.
Breakfast was served at the adjacent restaurant Karlton's Horizon Grill. Basic breakfast with a choice of eggs, toast, cereal, tea. coffee etc
Didn't use the pool area but it looked nice.
The only downside was that the bed linen and towels had seen better days but I certainly wouldn't let such a trivial thing put me off staying again.
WIFI is free and you receive 2 x bottles of water a day
by A verified traveler
Posted 3 Mar 2019
