Ratings based on 156 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from SAN DIEGO
Posted 10 Jan 2025
Great location. Friendly staff. Breakfast spread was wonderful
by A verified traveler
Posted 10 Jan 2025
Good clean rooms, nice breakfast and great service. Walking distance from beach and restaurants. Would visit again in future.
by A verified traveler
Posted 6 Jan 2025
Rooms smelled a bit mouldy.
by A verified traveler
Posted 6 Jan 2025
The service was great and the staff were very accommodating. The hotel feels a bit worn out and needs a bit of an uplift for Novotel standards and the price you pay. Also, they don't have enough pool lounges to accommodate the resort occupancy. If you do not get to the pool early, it's very hard to find a lounge for you to relax. The whole pool is in the shade of a huge tree, which is great, however the pool water is always freezing cold. There are also lots of berries form the tree on the bottom of the pool. The pool also is very unsafe as it has tiles missing especially on the floor so you have to be very careful when walking around the pool. Most of the edges of the pool are also very unsafe as the tiles are not flush and hence there is a rough edge which can cause cuts. The area around the pool is also very slippery, which caused quite a few people to slip and fall.
The breakfast was great and had a great variety. They also made fresh omelets, Dosas and Uthappams. Room service was good, however we often had to call multiple times to get a bucket of ice! They had a Christmas day buffet lunch with drinks for Rs 2500 per person, which was great. Overall, the food and service were great, however the pool and accommodation let us down for Novotel standards.
Location is great as it is walking distance to the main road (approx 7 minutes) where there are lots of shops and restaurants and about a 15 minute walk to the beach which was great as well.
by A verified traveler
Posted 26 Dec 2024
by A verified traveler
Posted 20 Dec 2024
The pool was nice and duplex rooms were good for family though location wasnt great and pool wasnt temperature regulated
by A verified traveler
Not my first choice
Posted 6 Oct 2024 on HotelsThe hotel is located quite far from the main road, and the balcony furniture was damaged. Also, the sliding doors were difficult to open. Other than that, the stay was fine, but compared to other good hotels I’ve stayed at in Goa, this one was just average.
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Sachin Maheshwary, Hotel Management
Dear Ms. Garima,We very much appreciate your comments regarding your stay at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sachin MaheshwaryGeneral Manager
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Sachin Maheshwary, Hotel Management
Dear Ms. Meena,We very much appreciate your comments regarding your stay at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sachin MaheshwaryGeneral Manager
by A verified traveler
Awesome service at the Novotel Candolim spa
Posted 22 Aug 2024 on HotelsWe had an excellent stay. Of special mention are the staff at the Food Exchange. Our son is a special needs child who eats a very limited range of foods. They made every attempt to take care of our kids.A special shout out to Avi, Shubada, Shailendra, Chef Mahendra and the rest of the team. A big thank you!
Comment from Hotel Management
16 Sep 2024 by Sachin Maheshwary, Hotel Management
Dear Mr. Gerard,We very much appreciate your comments regarding your stay at the Novotel Goa Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sachin MaheshwaryGeneral Manager
