Ratings based on 38 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
I have mixed views on this property.
Location was fantastic so couldn't fault it.
My balcony faced a building site which they did not notify me about as I checked late in the night. Subsequently, the balcony was full of dust.
Breakfast wasn't included in my package.
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 20 Oct 2024
by A verified traveler
Posted 8 Oct 2024
The staff was so so slow and unresponsive. Honestly not worth the money. Our room wasnt even prepared when we checkedin
Comment from Hotel Management
12 Oct 2024 by Chandani Devi, Hotel Management
Dear Rishi,Thank you for taking the time to share your experience at Holiday Inn Goa Candolim!We sincerely apologize for the slow and unresponsive service you experienced, as well as the issues with your room upon check-in. This is not the standard we strive for.Your feedback is invaluable, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to provide you with a better experience in the future.Thank you once again for choosing Holiday Inn Goa Candolim!Yours sincerely,Chandani DeviAssistant Front Office Manager
by A verified traveler
Posted 26 Aug 2024
One of the best experience that I ever had amazing food amazing staff amazing service highly recommended for everyone
Comment from Hotel Management
27 Aug 2024 by Chandani Devi, Hotel Management
Dear Animesh, Thank you so much for writing your kind words! We’re thrilled to hear that you had such a positive experience with us and liked our food, staff, and services. Your recommendation means a lot to us.We look forward to welcoming you back!Thank you once again for choosing Holiday Inn Goa Candolim!Warm Regards,Chandani DeviAsst. Front Office Manager
by A verified traveler
Posted 16 Aug 2024
Improve the food please.
Comment from Hotel Management
17 Aug 2024 by Duty Manager, Hotel Management
Dear Abhishek,Thank you for giving us a perfect rating! We are glad that your stay with us was excellent.Guests such as yourself inspire us to exceed expectations in every way and thank you for your kind words, the entire team will be thrilled once I will pass on your positive remarks! We hope to see you again soon!Best Regards,Team Holiday Inn Goa Candolim.
by A verified traveler
Posted 20 Jun 2024 on Orbitz
Comment from Hotel Management
4 Jul 2024 by Avik Roy Chowdhury, Hotel Management
Dear Mahesh,Greetings from Holiday Inn Goa Candolim!!!The entire team at Holiday Inn, Goa joins me to thank you for choosing to stay with us and posting your kind feedback!We look forward to having the pleasure of welcoming you back again!!Regards,Team Holiday Inn Goa Candolim
by A verified traveler from Abbeywood
Posted 21 Apr 2024
Overall very good, staff were very attentive.
Pool out of use for last week of stay and we were moved from room due to air conditioning fault. Which caused a mix up with our bill on checking out.
Would return next time.
Comment from Hotel Management
22 Apr 2024 by Team Holiday Inn Goa Candolim, Hotel Management
Dear Guest, Thank you for your rating, every review is important to us. However, we regret you had to face this issue, we are working on making your experience better. Hope to see you again. Regards,Team Holiday Inn Goa Candolim
by A verified traveler
Totally misrepresented in photos. Rude staff
Posted 7 Apr 2024 on HotelsPhotos misrepresented property, particularly the pool! Staff were obnoxious and treated us with contempt when we had to check out early due to illness. They showed no regard to the fact we had a flight to catch and slow timed our checkout process, one member of staff even smirked at us twice during the process. They don’t use pillow protectors on the pillows which is disgusting. Dining area was not clean at breakfast time.
Comment from Hotel Management
8 Apr 2024 by Team Holiday Inn Goa Candolim, Hotel Management
Dear Guest, Thank you for your rating, every review is important to us. However, we regret you had to face this issue, we are working on making your experience better. Hope to see you again.
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
26 Mar 2024 by Team Holiday Inn Goa Candolim, Hotel Management
Dear Guest, Thank you for giving us the rating. I'm sure our entire hotel team enjoyed catering to your needs as much as you enjoyed your stay. We hope to see you again soon
