Ratings based on 79 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Beautiful property, very relaxing and the staff were so kind and hospitable. Food was fantastic in all of the restaurants. If you want somewhere very quiet, relaxing and luxurious this is the place.
by A verified traveler from Peoria
Posted 13 Nov 2024
by A verified traveler
Posted 28 Oct 2024
# Oct 26, 2024 at 11:40 AM
The Waldorf Cancun is an absolutely wonderful hotel and we thoroughly enjoyed staying with you all. What was most striking was the staff there, who all made us feel incredibly welcome and well taken care of. Below you will find a list and brief description of the hotel members that stuck out to us most strongly.
In terms of complaints, our major complaint was the last two nights of our stay. Another group of guests was put adjacent to us. They had two small children, and the baby cried intensely all night. There was also extremely loud snoring. I don’t know if the walls are just thin, or if it was the fact that the rooms are conjoining, but either way it was unsettling and made it very difficult to sleep. Unfortunately, it really soured the last leg of our stay a bit. We also felt like we were in a bit of a moral quandary. We did not want to move rooms, as we had been in our current room for 4 nights already and were very settled. We also did not want to call and request that they be moved, as they seemed to have plenty on their plate (their baby would not stop crying), so we thought it best to just power through and let you all know in the review.
Other minor complaints. The shades in the room did not always work and were a little finicky. I thought that the hydrotherapy should have been included in the room rate on a first come first serve basis. I would have liked to have a fire stick in the room without having to request it, and more food ch
by A verified traveler
Posted 20 Oct 2024
The hotel, food and service are impeccable. The only downside is the outsourced service the hotel uses for transportation.
by A verified traveler
Posted 15 Oct 2024
The ambience was perfect. The staff were courteous and attentive. The overall experience is awesome!
by A verified traveler from Miami
Posted 13 Oct 2024
Absolutely beautiful part property in a newly developed portion of the beach. It is extremely calm and tranquil and very relaxing. The staff here is amazing and bend over backwards to make you feel comfortable and address you ever need before you even think of it. It is a wonderful place for a relaxing vacation and I hope to come back soon.
by A verified traveler
Posted 7 Oct 2024
5 star service and stay as expected. Did not disappoint.
by A verified traveler from Frederick
Posted 1 Oct 2024
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Waldorf Astoria Cancun Team , Hotel Management
Dear Caitlyn, Thank you so much for your rating.
by A verified traveler
Posted 12 Sep 2024
Wow, this is an amazingly beautiful hotel! I love when a place looks just like the pictures. The warm browns and neutral tones filled every inch of the resort. The pool waters were so comfortablely warm that I truly didn't want to get out. People who love to watch the sunrise will be in awe of the view from their balcony. I always prefer modern style, so the room decor was grown and sexy. The staff were extremely pleasant and accommodating to all requests. Now for my favorite part - the FOOD. The pork belly tacos were the best pork tacos I'd ever had anywhere! I was literally so happy, smiling, and crying at the same time because they were that good. I'd take a bite and then sip this non-alcoholic drink they served and my taste buds went crazy. I hadn't had a food-gasm in a long time, but I sat back and enjoyed the ride.
Comment from Hotel Management
12 Sep 2024 by Waldorf Astoria Cancun Team , Hotel Management
Dear Tairsha, Thank you so much for your fantastic review. We are thrilled to hear that you found our hotel as beautiful as it looks in the pictures. Your feedback means a lot to us, and we can’t wait to welcome you back for another amazing stay.
