Ratings based on 420 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Manager The Yellow Capsule, Hotel Management
Estimada Atelia muchas gracias elegir Yellow Capsule y por calificar nuestro servicio, valoramos mucho que nos haga saber su puntuación; nos permite seguir mejorando.Esperamos tener el honor de darle a bienvenida nuevamente
by A verified traveler
Posted 26 Oct 2024
The staff was very friendly
Comment from Hotel Management
19 Nov 2024 by Manager The Yellow Capsule, Hotel Management
Latoya We are glad that you enjoyed our personalized service.It was an honor for us to have your preference.We hope to welcome you back to Yellow Capsule and give us the opportunity to improve your experience.Thank you for sharing your opinion.
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
19 Nov 2024 by Manager The Yellow Capsule, Hotel Management
Marijosse muchas gracias por hacernos saber que nuestro servicio estuvo a la altura de sus expectativas.Ponemos el corazón para que nuestros huéspedes tengan completa satisfacción durante su estancia.Deseamos darle la bienvenida nuevamente! Saludos
by A verified traveler
Posted 7 Oct 2024
Quiet and covenient
Comment from Hotel Management
19 Nov 2024 by Manager The Yellow Capsule, Hotel Management
Dear Francesco Di, thank you very much for your excellent review; it is great to know that you had a pleasant stay, how kind of you to share your experience at Yellow CapsuleWe look forward to seeing you on your next visit to Cancun, best regards
by A verified traveler
Posted 2 Oct 2024
Had a short stay for a very early morning flight found washrooms especially men's dirty. Urinals reaked never flushed out the 10 hours we stayed. Not being dramatic, had to hold my breath in the washroom. Smell ran into the locker area. Sinks/ countertop soaking wet and looking for an area set down belongings/items. Capsule and area appeared clean. Capsules ventilation seemed poor had trouble on high setting even cooling down slightly, we needed to open the door to get fresher air and to help cool the unit down. I feel fan air movement is not adequate or needing of service.
Comment from Hotel Management
19 Nov 2024 by Manager The Yellow Capsule, Hotel Management
Stuart We are very sorry that there were any inconveniences during your stay - all of our guests know they can come to the front desk to request attention for a pleasant stay.We hope to improve your experience on your next visit
by A verified traveler
Posted 29 Sep 2024
Very clean and nice staff
Comment from Hotel Management
18 Nov 2024 by Manager The Yellow Capsule, Hotel Management
Hello Esperant Chardevy, thank you for choosing us for your stay in Cancun. You know that we are waiting for you here when you want to come back. We greatly appreciate your rating.Greetings from the entire Yelllow Capsule team.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
18 Nov 2024 by Manager The Yellow Capsule, Hotel Management
Lukaz, it was a pleasure to welcome you to Yellow Capsule; we strive to provide the best care and service. Thank you for sharing your opinion, it allows us to continue improving.We look forward to welcoming you again
by A verified traveler
Posted 20 Sep 2024
It was perfect for the price. Be careful with the Ubers, they will try to take your money no matter how. That’s something normally in Mexico
Comment from Hotel Management
18 Nov 2024 by Manager The Yellow Capsule, Hotel Management
Monica, we really appreciate your review and comment, thank you for mentioning our affordable prices for the Yellow Capsule experience.We look forward to welcoming you again. Greetings from the entire The Yellow Capsule team.
by A verified traveler
Posted 15 Sep 2024
A unique experience 😊👍
Comment from Hotel Management
15 Sep 2024 by Manager The Yellow Capsule, Hotel Management
Zina thank you for sharing your experience with us! We really appreciate your comments as they are the result of our daily efforts. It is a pleasure to have received you and provided you with excellent service. We are happy to know that our hotel exceeded your expectations. We hope you return to Cancun in the future and give us the opportunity to welcome you. We send you a big hug from the entire team at The Yellow Capsule!
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Manager The Yellow Capsule, Hotel Management
Nos complace recibir su calificación que nos permite saber la excelencia de nuestro servicio. Nos esforzamos cada día para que todos nuestros huéspedes disfruten su estancia en Yellow CapsuleEstamos muy agradecidos por su preferencia!
