Ratings based on 447 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The other guests closing the capsule doors in the night made it hard to sleep. They do provide ear plugs for that but still can be annoying. Breakfast has limited options.
by A verified traveler
Posted 2 Jan 2025
Nice hotel near the airport.
by A verified traveler
Posted 30 Dec 2024
Overall it was pretty good experience. The capsule is comfortable enough for resting overnight. Hotel transportation to the airport was a bit pricey.
by A verified traveler
Posted 28 Dec 2024
by A verified traveler
Posted 27 Dec 2024
Cute, quiet, small and safe.
by A verified traveler
Posted 25 Dec 2024
The best place in Cancun, and the best FREE breakfast
Comment from Hotel Management
26 Dec 2024 by Manager The Yellow Capsule, Hotel Management
Thank you so much for your amazing review! We are thrilled to know that you had the experience of enjoying the best hotel in Cancun!We appreciate that you have chosen Yellow Capsule for your stay, it is a great detail to mention our delicious breakfast that all our guests love. You will always be welcome Stephen
by A verified traveler
Posted 24 Dec 2024
First time staying in a capsule. Very unique experience for sure. The breakfast was fire 🔥
Comment from Hotel Management
26 Dec 2024 by Manager The Yellow Capsule, Hotel Management
How nice, thank you for choosing Yellow Capsule, we are so glad to know that you enjoyed our service. We think it is great to receive your valuable evaluation, the experience is designed to be unique. Breakfast is prepared with much love for you to enjoy. Thank you very much for sharing your experience and knowing that you liked itWe hope to have the pleasure of welcoming you again in Cancun.
by A verified traveler from Phoenix
Posted 20 Dec 2024
You spend 5x for transportation
Comment from Hotel Management
26 Dec 2024 by Manager The Yellow Capsule, Hotel Management
Rajiv we appreciate your recent stay at Yellow Capsule, it was a pleasure to serve you and assist you. I would like to inform you that the transfer rates are regulated by the authorities, we provide the service through transportation authorized by the Cancun International Airport, complying with the regulations that belong to the federal zone and we have preferential prices for our guests.
by A verified traveler
Posted 17 Dec 2024
It is my first time staying in a property like this. I have mixed feelings. They definitely need to advertise as a hostel, because that’s what it is. For a quick overnight stay to get some sleep it would be perfect however I don’t understand how they would buy pods and stock them on top of each other when the neighboring pod has a light on it shines through into your pod, only the connected pod to yours. Also I experience during the middle of the night people turning on lights in the main room where the pods/capsules are and then it lights up everything. So I think if they could find a way to control that it would be awesome. I also think that They should take into consideration that Americans need cooler air conditioning the pods do not have air-conditioning but they do have airflow so it’s dependent upon the air conditioning in the room that the pods are located in. It’s always better to be a little cooler than to be hot no one likes to sleep in the hot or at least a mass majority of people don’t. I know that I don’t. so I stayed two nights, one night was without any issues with the lights or the temperature and the other night I was woken up several times because of the lights and because of the temperature. I will say that the staff is extremely nice and it was five stars for cleanliness. I think that there must be a way for them to control the temperature and lighting situation. You don’t get blankets you get a sheet.
Comment from Hotel Management
17 Dec 2024 by Manager The Yellow Capsule, Hotel Management
Thank you for taking the time to leave us your feedback. We strive to continually improve and we hope that on your next visit we can provide you with an even better experience, we will certainly attend to every detail you share with us and work to improve. We appreciate the positive feedback and will maintain the quality of service. Regards Jeremy
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Manager The Yellow Capsule, Hotel Management
Francisco, we were very pleased that you stayed with us and we are glad that you enjoyed your stay. We greatly appreciate your review and the time you took to share your experience at the Yellow Capsule Hotel. We will be delighted to welcome you again when your plans bring you back to the Mexican Caribbean.
