Ratings based on 1,444 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Stay was great. Although a bit far away from the hotel zone, it’s located near the bus stop. Felt safe in the resort. Food could definitely be better as it was a bit bland with less varieties.
Comment from Hotel Management
17 Dec 2024 by Social Media Cordinator, Hotel Management
Dear Sherlin Oneeta,On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.We strongly believe that there is always room for improvement, therefore we truly appreciate you mentioned that we are lacking. We greatly value your feedback and appreciate you bringing these issues to our attention. Please be assured that we will take immediate steps to rectify these shortcomings. Thank you for your understanding, and we hope to have the opportunity to redeem your confidence in our resort and service.
by A verified traveler
Posted 16 Dec 2024
The amenities were wonderful. The food was not good. The beachfront and ocean view villa were the best part. The property matches the online pictures. It is located close to the Cancun airport. I would recommend this property to single travelers, couples, and families.
Comment from Hotel Management
16 Dec 2024 by Social media coordinator, Hotel Management
Dear Natasha,Thank you so much for your review and feedback! We're thrilled to hear that you enjoyed the wonderful amenities and that the beachfront and ocean view villa were the best parts of your stay. It's great to know that the property matches the online pictures and that our convenient location near the Cancun airport added to your experience.We apologize that the food did not meet your expectations and appreciate your honest feedback. We'll definitely take your comments into consideration to improve our offerings.We highly recommend this property to single travelers, couples, and families. We can't wait to welcome you back for another memorable stay in the future! Be well
by A verified traveler
Posted 15 Dec 2024
Great spa, I had a a wonderful massage with Yuri. Starbucks on site and room service!
Comment from Hotel Management
16 Dec 2024 by Social Media Cordinator, Hotel Management
Dear Michelle Lynne On behalf of the entire hotel team, we want to thank you for sharing your feedback with us during your stay at the Westin Resort & Spa, Cancun.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Social Media Coordinator, Hotel Management
Dear Loica,On behalf of the entire hotel team, we want to thank you for choosing the Westin Resort & Spa, Cancun.for your holidays.
by A verified traveler from Brampton
Posted 15 Dec 2024
Wonderful stay.
Comment from Hotel Management
16 Dec 2024 by Social Media Coordinator, Hotel Management
Dear Rhonda,On behalf of the entire hotel team, we want to thank you for choosing the Westin Resort & Spa, Cancun.for your holidays.
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Social media coordinator, Hotel Management
Dear Tirouhi,Thank you for your rating! We're glad to see you had a positive experience and appreciate your feedback. We look forward to welcoming you back soon!Be well
by A verified traveler
Posted 10 Dec 2024
Would definitely go back!!
Comment from Hotel Management
10 Dec 2024 by Social media coordinator, Hotel Management
Dear Ignacio,Thank you for your enthusiastic feedback! We're thrilled to hear that you had such a positive experience and would definitely return. We look forward to welcoming you back for another fantastic stay. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear them!Be well
by A verified traveler
Posted 9 Dec 2024
Everything was great
Comment from Hotel Management
9 Dec 2024 by Social media coordinator, Hotel Management
Dear Nicky,Thank you for your feedback! We're thrilled to hear that everything was great during your stay. We look forward to welcoming you back for another fantastic experience. If there's anything specific you enjoyed or any suggestions you have, we'd love to hear them!Be well
by A verified traveler
Posted 8 Dec 2024
Great property- lots of pools and beach access
Comment from Hotel Management
9 Dec 2024 by Social media coordinator, Hotel Management
Dear Jessica, Thank you for your feedback! We're delighted to hear that you enjoyed our property, especially the numerous pools and easy beach access. We strive to provide a relaxing and enjoyable experience for all our guests. We look forward to welcoming you back for another great stay! If there's anything else you'd like to share or any suggestions you have, we'd love to hear them.Be well
by A verified traveler
Posted 7 Dec 2024
The views, the swimming pools, the beds, hot water in showers, lounge chairs, friendly staff, the price,
Comment from Hotel Management
9 Dec 2024 by Social media coordinator, Hotel Management
Dear Humberto,Thank you for highlighting the aspects you enjoyed during your stay! We're thrilled to hear that you appreciated the stunning views, swimming pools, comfortable beds, hot showers, lounge chairs, friendly staff, and the great value. Your positive feedback means a lot to us, and we look forward to welcoming you back for another wonderful stay. If there's anything else you'd like to share or any suggestions you have, we'd love to hear them!Be well
