Ratings based on 2,503 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Average property
by A verified traveler
Posted 10 Dec 2024
Really enjoyed the property, everyone was friendly and helpful. Many different options for places to eat.
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Pamela Glez. Online Reputation Agent , Hotel Management
Dear Mike,Thank you so much for your positive rating! We’re happy to see that you enjoyed your stay. We hope to welcome you back soon for another great experience!Warm regards
by A verified traveler
Posted 9 Dec 2024
Friendly staff, excellent food
Comment from Hotel Management
10 Dec 2024 by Pamela Glez. Online Reputation Agent , Hotel Management
Dear Selali,Thank you for taking the time to review your stay with us. We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.We appreciate your feedback and look forward to welcoming you back soon.Warm regards.
by A verified traveler
Posted 8 Dec 2024
Beach front view
Comment from Hotel Management
9 Dec 2024 by Pamela Glez. Online Reputation Agent , Hotel Management
Dear Alberto,Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. We always strive to provide our guests with a comfortable and enjoyable stay, and we’d love to learn more about what went wrong so we can improve. Please feel free to reach out to us directly to share more details, and we hope to have the opportunity to welcome you back in the future to provide a better experience.Warm regards.
by A verified traveler
Posted 8 Dec 2024
Not enough restaurants
Comment from Hotel Management
10 Dec 2024 by Pamela Glez. Online Reputation Agent , Hotel Management
Dear Brian,Thank you for taking the time to share your feedback regarding your experience at The Royal Sands.We’re pleased to hear that you enjoyed your recent visit and that your overall experience was positive. However, we sincerely apologize that our dining options did not fully meet your expectations. We make every effort to satisfy our guests, and we are continuously working to improve our offerings.We understand the importance of variety in dining, and we strive to provide a diverse experience with different themed nights. Additionally, we are expanding our food options and working daily to enhance the quality of our dishes.To provide further clarity, we’d like to highlight the variety of dinner offerings available at the resort, which include:Club Bistro Menu at VerandaVeranda del Mar MenuSidelines Sports Restaurant MenuDinner Show at Gran SalónHacienda Sisal Mexican GrillWe greatly appreciate your feedback, and we will continue to improve in the areas you mentioned. We look forward to welcoming you again during your next visit to the Mexican Caribbean.Warm regards,
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Pamela Glez. Online Reputation Agent , Hotel Management
Dear Gopichand,Thank you so much for your positive rating! We’re happy to see that you enjoyed your stay. We hope to welcome you back soon for another great experience!Warm regards
by A verified traveler
Posted 8 Dec 2024
Very nice resort, clean, great pools, and nice beach. The kids splash park was a hit! The rooms were much larger than your standard resort with very big balconies which was awesome. Unfortunately very few dining options and buffet food was below average. The pool grill was probably the only good thing we had. Also, drink service was slow and pool bar did not open until 11am.
Comment from Hotel Management
10 Dec 2024 by Pamela Glez. Online Reputation Agent , Hotel Management
Dear Robert,Thank you for taking the time to share your feedback about your recent stay at our resort. We are thrilled to hear that you enjoyed our beautiful beach, clean facilities, great pools, and the kids' splash park. We’re also happy to know that you found our rooms spacious and the balconies a pleasant surprise!We sincerely apologize that our dining options did not meet your expectations. We make every effort to satisfy our guests and offer a variety of themed dinner nights. Additionally, we are continuously working to expand and improve our food offerings, ensuring a better dining experience for all of our guests.We look forward to welcoming you again during your next visit to the Mexican Caribbean, and we hope to provide you with an even more enjoyable experience.Warm regards,
by A verified traveler
Posted 8 Dec 2024
The room size options for our family of 6 very well. The dining/drink availability is not great and there were no grab and go options. Everything requires a room key and a waiter which was a very slow process especially with active kids. The food we ate was good as were the drinks the only issue was the speed and availability.
Comment from Hotel Management
10 Dec 2024 by Pamela Glez. Online Reputation Agent , Hotel Management
Dear Erin,Thank you for taking the time to share your feedback about your recent stay at our resort. Regarding your dining experience, we regret the disappointment you encountered with the food quality. Your feedback has been shared with our culinary team, and we will make necessary improvements to avoid such issues in the future.We apologize for the inconvenience of having to sign the bill when you receive your food and beverages. This is merely to keep track of our consumption centers. Our resort is a mixed-use resort with some guests coming on a hotel-like vacation with an all-inclusive package and some others who are members who are staying without a meal plan.Thank you once again for your valuable feedback. We look forward to welcoming you and your family back during your next visit to the Mexican Caribbean.Warm regards,
by A verified traveler
Posted 8 Dec 2024
Staff treats you like family!
Major problem with the “flag planting” at the pool and the one hour policy not being enforced.
Comment from Hotel Management
10 Dec 2024 by Pamela Glez. Online Reputation Agent , Hotel Management
Dear Mark,Thank you for taking the time to share your feedback about your recent stay at our resort. We’re delighted to hear that our staff made you feel like family – providing excellent service is one of our top priorities!We apologize for any inconvenience this may have caused and will review our policies to ensure they are being consistently enforced.We look forward to welcoming you back during your next visit to the Mexican Caribbean, and we will work to make sure your experience is even better.Warm regards,
