Ratings based on 1,001 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2023
There is nowhere else to go eat. The food there is super expensive tacos are the cheapest food you could buy anywhere and I paid 25 dollars for 3 tacos and 3 quesadillas crazy. The staff members were not the friendliest and the pool was a bit dirty.
by A verified traveler
Posted 17 Jul 2023
Love that you can enjoy all Royal Resorts at no additional cost.
by A verified traveler
Posted 17 Jul 2023
affordable, family friendly, staff is friendly
by A verified traveler
Posted 16 Jul 2023 on Hotels
Comment from Hotel Management
28 Jul 2023 by Alberto V., Hotel Management
Apreciable Natalia,Gracias por tomarse el tiempo de comentar acerca de nuestro resort.Apreciamos sus comentarios y esperamos recibirle de nuevo pronto.Saludos cordiales.
by A verified traveler
Posted 16 Jul 2023 on Travelocity
In general, everything was excellent, the only bad point is that they do not have a scale in the entire hotel to weigh the suitcases for the plane.
by A verified traveler
Posted 13 Jul 2023
Customer service was poor. The rooms did not reflect what they showed on expedia.and they have a very steep incline to the entrance of the hotel and a golf cart is not provided for someone to come and get you. Also,an ocean view is actually a partial view. if you want an ocean view You must select beach front
As well,when we first arrived, there was a very strong overwhelming sweet smell in the vestibule. Would I stay here again. No!
Comment from Hotel Management
20 Jul 2023 by Alberto V., Hotel Management
Dear Earth,Thank you for taking the time to post about The Royal Islander.We always strive to provide our guests with the highest satisfaction rates and we regret not achieving this goal with you.We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.
by A verified traveler
Posted 12 Jul 2023
Walking into the lobby was concerning - it smelled of antiseptic cleaner, and was severely outdated. The receptionist, however, was very pleasant and check-in was easy. The room is also outdated, but very clean and the ocean view from the 8th floor was absolutely amazing. The full kitchen is well stocked. The resort grounds are also very clean. The little market in the lobby has a lot of stuff at reasonable prices. We enjoyed the pool and the activity staff were fun and nice. We only at the Cayo Largo restaurant and it was good. The beach is also really nice, equipped with showers to rinse sand/salt off. There is a very steep drop off into the water on the left side of the beach. We stayed in the middle where you could wade into the water for a long ways before it got deep.
I liked this place. We were only here for a brief 2-day layover but would happily stay here again for a longer stint.
by A verified traveler
Posted 11 Jul 2023
I liked the hotel and access to beaches.
Staff at the front desk wasn’t so friendly.
by A verified traveler
Posted 10 Jul 2023
Nice location!
by A verified traveler
Posted 7 Jul 2023
Rude staff at counter, cable was down for 3 days nobody did anything about it. Overprice breakfast and not accommodating!
Comment from Hotel Management
11 Jul 2023 by Alberto V., Hotel Management
Dear Joe,Thank you for visiting The Royal Islander and for taking the time to write about your recent experience.Providing friendly and attentive service is our top priority, and we regret to learn that we fell short of your expectations in this regard. We take your comments seriously and will address them with our management to ensure that such incidents are not repeated in the future.Regarding the cable outage, we offer you a sincere apology as technical difficulties can occur. However, we have no report records about this. We would have liked you to report this during your stay to improve your experience.We are sorry to learn that you found the breakfast to be overpriced. We continually strive to provide a wide variety of options to cater to different preferences, and we apologize if we did not meet your expectations in terms of both price and flexibility.Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us to continually improve our services.We hope to have the opportunity to welcome you back in the near future and change your mind about vacationing with us.Best regards.
