Ratings based on 3,257 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Needs renovations & improvement on cleanliness & staff attentiveness.
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 21 Dec 2024
Marcos , Cristian , ódalys nos atendieron de maravilla
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
21 Dec 2024 by Paulina V. , Hotel Management
Estimada huesped, RenataGracias por alojarse en Temptation Cancun Resort. Es un placer para nosotros saber que usted tuvo unas vacaciones estupendas, y que disfrutó de nuestro ambiente único para celebrar fiestas y divertirse. Como usted ha notado, a todos nos complace hacer de su estancia algo inolvidableEsperamos tener el placer de recibirle nuevamente Sinceramente,
by A verified traveler
Posted 20 Dec 2024
Run down property. Poor room service cleaning despite a good tip, they tried to give us stained bedding and left one bath towel for the two of us to share. Food as others mentioned, terrible. Got food poisoning from the buffet.
Comment from Hotel Management
21 Dec 2024 by JROMERO, Hotel Management
Dear valued guest Christian,We are very sorry for the experience and your dismay in this visit to Temptation, evidently we did not reach your expectations, our customers suggestions/positive critics are always welcomed to enhance the overall experience with the goal to exceed the individual guests’ expectations. We would like to have the opportunity to achieve your recognition, if you allow us to serve you again, we will make sure to amend this last experience the next time you visit us again.Always at your service
by A verified traveler
Posted 20 Dec 2024
Overall was a first time been there it was ok we enjoyed..I didn't like same music on the show at night we felt in the USA with that kind of music I think you should change some Latino Mexican music regeton some changes it always a plus.
Comment from Hotel Management
21 Dec 2024 by Yisselle Z., Hotel Management
Dear guest Edwin Alfredo, Thank you for staying at Temptation Cancun Resort!It's a pleasure for us to know that you had a great vacation with us, and you enjoyed our unique atmosphere to party and have fun. We are looking forward to hosting you once again soon. As you noticed, we all take real pleasure in making your stay unforgettable.We look forward to hosting you again in a sexier and improved Temptation Experience!Sincerely,
by A verified traveler
Posted 20 Dec 2024
great operation top of line
Comment from Hotel Management
21 Dec 2024 by Yisselle Z., Hotel Management
Dear guest Jorge,Thank you very much for staying at Temptation Cancun Resort and rate your experience with us. As you noticed, we all take real pleasure in making your stay unforgettable.We can't wait to welcome you on your next Temptation adventure!Sincerely,
by A verified traveler
Posted 20 Dec 2024
Customer service. Great check in from Marco Odalis
Comment from Hotel Management
20 Dec 2024 by Paulina V. , Hotel Management
Dear guest, KevinnessiaThank you for visiting our Playground for grown-ups!We're excited to read that you had a great time at Temptation Cancun Resort and that our unique concept was to your liking. We appreciate your kind comments towards our wonderful staff. Providing an exceptional service is our priority and we're glad to know that we achieved this with you. We'll make sure to congratulate the rest of our team, especially Sara, who I'm sure will feel encouraged by your words. As you noticed, we all take real pleasure in making your stay unforgettable. We hope you let yourself fall back into Temptation soon!Best regards,
by A verified traveler
Posted 20 Dec 2024
Great
Comment from Hotel Management
20 Dec 2024 by Montserrat M., Hotel Management
Dear guest dakota, Thank you for rating your experience at Temptation Cancun ResortAs you noticed, we take real pleasure in making each of our guests happy. Thank you for your recognition for the great effort we all do! We hope you let yourself fall back into Temptation soon!Best regards,
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Montserrat M., Hotel Management
Dear Jeanliz, Thank you for rating your experience at Temptation Cancun ResortNot only meeting but exceeding our guest’s expectations is our main goal and we're glad to know that we achieved this with you. As you noticed, we all take real pleasure in making your stay unforgettable.We can't wait to welcome you on your next Temptation adventure!Kind regards,
