Ratings based on 53 Verified Reviews
2.5 Room cleanliness
2.6 Service & staff
2.3 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Feb 2024 on Hotels
The elevator was broken down for 8 days the food was terrible and the property was too far from any convenience store
by A verified traveler
Posted 29 Nov 2023
Apartment was as seen in the pictures. Large king size comfy bed, kitchenette, seating area, and out door balcony. Great communication with concierge and easy direction/instructions for check in and accessing the room.
Cons: shower has zero water pressure and trickles out. Minimal hot water. The shower/toilet area is extremely small and tight. The cleaning is very surface and I had to sweep the floor upon arrival as the floor was covered with hair, sand, dirt. There was no soap left to clean the dishes so unable to use as they felt greasy.
However, I would recommend this place as water pressure issues is expected in Mexico and the cleaning issues can be resolved easily.
Comment from Hotel Management
8 Apr 2024 by CASAGO, Hotel Management
The Casago team is happy for your visit and we hope you had a pleasant stay. Knowing that you trust us motivates us to keep improving, please share your experiences with your loved ones! We look forward to welcoming you again soon.
by A verified traveler
Posted 2 May 2023
Great property snd great contact person. The beach is narrow here and minimal restaurants in walking distance
Comment from Hotel Management
5 May 2023 by CASAGO, Hotel Management
We appreciate you taking the time to write us a review, the Casago team is happy to welcome you and wish you a pleasant stay.
by A verified traveler
Posted 22 Nov 2021 on Orbitz
The condo that they gave us when we got there was horrible, not 2 queen beds. Only one queen bed, one half sofa and one roller bed. They lied to us especially Julia and she was really rude. I will never pick this place again!
Comment from Hotel Management
6 Dec 2021 by Admin , Hotel Management
Thank you for your review. we are sorry to hear your experience was not as expected, we will have your comments in consideration with aim to improve our services. Our team tried their best to provide you the best alternatives available for you, the room that you booked is what we provided.
by A verified traveler
Posted 21 Aug 2021
by A verified traveler
Good location
Posted 20 Aug 2021 on HotelsIt was convenient.
by A verified traveler
Posted 29 Jul 2021
This is not a hotel, also other guests had the same confusion I did thinking it was a hotel, the air conditioner was not working and they do nothing about it, the elevator was not working and no one could help with the suits. Finding the room was almost impossible by my own I needed a video call with the host. Also people in the pool were swimming with clothes (t-shirt and short). No water neither coke or coffee in the room. The best thing was that the person who contacted me was available when I need it, so that allows me to find the room. The place was dirty and I o have photos to prove it.
by A verified traveler
Posted 23 Jul 2021 on Orbitz
We really had a bad experience. Please be aware, the pictures are not the room they offer. Don't let yourself be fooled.
by A verified traveler
Posted 18 Jul 2021
by A verified traveler
Posted 14 Jul 2021
