Ratings based on 997 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
The property is in downtown Cancun so accessible. the staff here is super rigid to accommodate anything.
Any small request you make is not accommodated by the staff. The breakfast options are super limited and is very crowded unless you make an upgrade.
There is no ramp to get your stroller up while entering the hotel.
I'd avoid staying here again.
Comment from Hotel Management
2 Jan 2025 by Alfredo García, Hotel Management
Dear Sourab,Thank you for taking the time to share your recent experience at our property. We appreciate your feedback, as it allows us to identify areas where we can improve our services.We are pleased to hear that you found the location convenient. However, we regret that some aspects of your stay did not meet your expectations, particularly regarding service flexibility, breakfast options, and accessibility for strollers. These insights are valuable, and we will share them with the relevant teams to explore improvements that can better meet the needs of all our guests.We hope to have the opportunity to offer you a more satisfying experience in the future.Best regards,
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Alfredo García, Hotel Management
Dear Christopher,Thank you very much for taking the time to share a score of our establishment for us, it is very important to know the opinion of our guests.Best regards,
by A verified traveler
Posted 6 Sep 2024
The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!
Comment from Hotel Management
6 Sep 2024 by Alfredo García, Hotel Management
Dear King, We are flattered to know that your stay with us has motivated you to share such a great review about our hotel.It is a real honour to know that we have fulfilled all your expectations and that you were able to enjoy the facilities, as well as the gastronomic variety, but above all the excellent service provided by all our staff, making your holiday an unforgettable experience.We hope to have the honor of welcoming you once again in the future.Warm regards,
by A verified traveler
Posted 3 Sep 2024
The place is the best place
Comment from Hotel Management
3 Sep 2024 by Alfredo García, Hotel Management
Dear Simon, Thank you for giving us the chance of exceeding your expectations and for making us part of your visit to Cancún.It is a pleasure to know that you have enjoyed your vacations in our hotel and that you received such excellent service.We hope to have the honor of welcoming you once again in the future.Warm regards,
by A verified traveler
Great place for a good price
Posted 22 Aug 2024 on HotelsGreat place, an oasis of calm as advertised. The hotel district on the beach is now a zoo.Book online for the best deal with breakfast.
Comment from Hotel Management
26 Aug 2024 by Alfredo García, Hotel Management
Dear Alan,Let us thank you for taking the time to share your experience at our hotel. It is a pleasure to know that our great team made your stay a nice experience, and that you had the opportunity to enjoy our facilities.Our main goal is to make our guests feel at home in the Mexican paradise.We hope to have the honor of welcoming you once again in the future. Warm regards,
by A verified traveler
Posted 21 Aug 2024
My stay was excellent. The Staffs are great really helpful. I really like the pool area. It is very nice. Wasn’t too crowded. The hotel actually looks better in person. Rooms are nice and clean only thing the water sometimes will fluctuate from hot to cold. Check in process was really fast and check out. I can honestly say that I would return if In Cancun, the marina mall was five minutes away by car. My experience at the oasis honestly was great. I would say they could’ve had more options for breakfast.
Comment from Hotel Management
22 Aug 2024 by Alfredo García, Hotel Management
Dear Gregory, Thank you for your kind comments about the recen stay.We are completely honored to make your visit so enjoyable, after reading your detailed review it is a pleasure to know that we met your expectations, that you enjoyed our dining options, facilities, and especially our excellent service by the team.It was a pleasure to have you as our guest and we hope you can visit us again soon.Warm regards,
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Alfredo García, Hotel Management
Dear Youri,Thank you very much for taking the time to share a score of our establishment for us, it is very important to know the opinion of our guests.Best regards,
by A verified traveler
Posted 16 Aug 2024
Only problem not open wifi. Rest perfect
Comment from Hotel Management
19 Aug 2024 by Alfredo García, Hotel Management
Dear Naveed, Thank you very much for taking the time to share a review of our hotel.We appreciate your comments on the areas that we can improve; we always take into account the comments of our guests in order to exceed their expectations in the future.We look forward to receiving you again on your next visit to Cancun.Best regards,
by A verified traveler
Posted 14 Aug 2024
The checking at the hotel was very long the WiFi is terrible and the room was old I very not enjoy my stay in that hotel
Comment from Hotel Management
14 Aug 2024 by Alfredo García, Hotel Management
Dear Vincent,Firstly, please allow us to thank you for your preference for our hotel.We are sorry to know that the experience didn't meet your expectations, we offer you and apology for the inconveniences that you had at the check in, the wifi service and the room, rest assure that we will work on the details that you mentioned and improve our service. We reiterate once again our sincere apologies and we hope you give us the opportunity of welcoming you back shortly.Best regards,
by A verified traveler
Posted 12 Aug 2024 on Hotels
Excelente hotel, excelente atención, el desayuno fue estupendo. Súper recomendado. Volveré sin duda alguna.
Comment from Hotel Management
12 Aug 2024 by Alfredo García, Hotel Management
Estimada Leyda, Es un verdadero placer el saber que su visita a nuestro hotel fue una gran experiencia.Estamos contentos en saber que ha podido disfrutar de las hermosas instalaciones, así como el variado desayuno y el excelente servicio por parte de nuestros colaboradores, siempre estamos trabajando para hacer de sus vacaciones un tiempo memorable.Valoramos mucho que nos recomiende y esperamos poder recibirle pronto nuevamente.Saludos cordiales,
