Ratings based on 1,674 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Bathrooms outs side the rooms were awful
by A verified traveler
Posted 19 Nov 2024
Great for a long weekend stay. The buffet was very good. Beach and pools were nice. Limited restaurants but the show on Monday night was excellent! Lovely stay and the service and bartenders were great.
by A verified traveler
Posted 19 Nov 2024
The view/location was fantastic. A short trip from the airport and walking distance to the main street for public transport. Friendly staffing with many organized activities. The buffet was good with seemily endless options. In house restaurants had better quality meals. And having a ocean side bar serving ample drink options was very luxurious.
Only downsides noted were room service and music. The room service could use some work, felt/tasted of prison food. They played very loud music at the pool area for hours throughout the day which dampened our relaxing holiday, it's was difficult to escape the noise.
Overall a 8/10 visit, and would come again.
by A verified traveler
Posted 19 Nov 2024
Small resort, but offered various restaurant options. Staff was very friendly. Room service could have been better.
Comment from Hotel Management
19 Nov 2024 by Web Relations, Hotel Management
Dear Anik,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun
by A verified traveler
Posted 18 Nov 2024
Overall is good, the gym is not great, a lot of machines are broken
by A verified traveler
Posted 17 Nov 2024
Great beach front all inclusive resort
Comment from Hotel Management
19 Nov 2024 by Web Relations, Hotel Management
Dear Grant,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun
by A verified traveler
Posted 17 Nov 2024
I didn’t like the fact that no one gave us information about the night activities around the hotel ..
Comment from Hotel Management
19 Nov 2024 by Web Relations, Hotel Management
Dear Juan,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun
by A verified traveler from Farmington
Posted 17 Nov 2024
Didn’t have hot water in the master shower any day we were there. Room service didn’t work, would place an order or ask for extra towels but never received. Good drinks and very friendly staff
Comment from Hotel Management
19 Nov 2024 by Web Relations, Hotel Management
Dear Derek,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Web Relations, Hotel Management
Estimado Marilyn,En nombre de Sandos Cancún queremos agradecerle por tan amables comentarios, fue un placer el haberlo tenido en casa.Esperamos tener la oportunidad de recibirlo nuevamente disfrutando de unas excelentes vacaciones. Por favor no dude en contactarnos cuando guste regresar.Será un honor tener la oportunidad de darle la bienvenida nuevamente.Sinceramente,Web Relations
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Web Relations, Hotel Management
Dear Daniel,On behalf of the Sandos Cancún, I thank you for commenting about the experiences lived while in our hotel.Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the future.Kindest wishes,Web RelationsSandos Cancun
