Ratings based on 223 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
This SLS property was amazing. It's a boutique hotel so everything wasn't grand like normal resorts. But I felt very safe to be solo traveling. The view from my room was very breath taking, so it was very therapeutic to wake up to a beach front.
Comment from Hotel Management
25 Nov 2024 by Maria Jesús Lopez Martos, Hotel Management
Dear Keisha,We would like to express our sincere thanks to you for choosing us for your stay. It has been a pleasure to have you with us.Your comfort and satisfaction are our priority, and we are happy to hear that we were able to provide you with an enjoyable experience. We deeply appreciate your trust in our services and look forward to the opportunity to welcome you again in the future.Thank you again for choosing us. We wish you all the best and look forward to welcoming you back very soon!Best Regards!
by A verified traveler
Posted 22 Nov 2024
Excellent
Comment from Hotel Management
23 Nov 2024 by Maria Jesús Lopez Martos, Hotel Management
Dear Adiba, Thank you so much for sharing your experience with us! We are pleased to know that you enjoyed your stay at SLS Cancún and that our facilities and the service of our team met your expectations.It is a pleasure to receive comments like yours, which motivate us to continue offering a quality service. We are delighted that you had such an enjoyable stay and sincerely thank you for choosing us.It will be an honor to welcome you back on your next visit to Cancún. Feel free to contact us if there is anything we can help you with!Best Regards
by A verified traveler
Posted 14 Nov 2024
We only stayed a night . Room was nice and surrounding areas were nice as well. The beach is not actually one. If the beach experience is important for you do not chose this hotel
Comment from Hotel Management
16 Nov 2024 by Maria Jesús Lopez Martos, Hotel Management
Dear Aleida, I want to express my sincere thanks for your comments. Every feedback is valuable and helps us grow and improve. I appreciate the time you have taken to share your thoughts. Thank you for being a part of SLS Cancun!
by A verified traveler
Posted 11 Nov 2024
Great place. Entrance to the whole SLS development property doesn't feel friendly.. they search you as if you were not invited...
Comment from Hotel Management
16 Nov 2024 by Maria Jesús Lopez Martos, Hotel Management
Dear Agustin, I want to express my sincere thanks for your comments. Every feedback is valuable and helps me grow and improve. I appreciate the time you have taken to share your thoughts. Thank you for being a part of SLS Cancun!
by A verified traveler
Posted 8 Nov 2024
NICE VIEW
Comment from Hotel Management
13 Nov 2024 by Maria Jesús Lopez Martos, Hotel Management
Estimado Victor,Quiero expresar mi sincero agradecimiento por sus comentarios.Cada opinión es valiosa y nos ayuda a crecer y mejorar. Aprecio el tiempo que han dedicado para compartir sus pensamientos ¡Gracias por ser parte de SLS Cancún!
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Maria Jesús Lopez Martos, Hotel Management
Dear Ernesto, Thank you for choosing to stay with us! It has been a pleasure to have you here and we hope you enjoyed your stay. We appreciate your trust and hope you have found comfort and warmth during your time with us.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Maria Jesús Lopez Martos, Hotel Management
Dear Nora,Thank you very much for your kind comments about your stay at our hotel! We are glad to know that you enjoyed your time with us and that our services met your expectations.
by A verified traveler
Posted 20 Oct 2024
Amazing stay. Safe and staff was showed great hospitality. Will return. Clean & excellent overall.
Comment from Hotel Management
24 Oct 2024 by Stephany Rodríguez, Hotel Management
Thank you so much for your kind comments! We are happy to hear that your stay was pleasant and that you enjoyed our facilities and services.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
2 Nov 2024 by Maria Jesús Lopez Martos, Hotel Management
Dear Slobodan, I would like to thank you for your kind comments about your recent stay at our hotel. We are delighted to know that you enjoyed your experience with us.
by A verified traveler
Posted 10 Oct 2024
Great location
Comment from Hotel Management
13 Oct 2024 by Samuel Arciga / Front Office Director, Hotel Management
Dear Maxim,Good afternoon. Thank you very much for the rating you have given us. We are pleased to have met your expectations.We hope to see you back soon. Regards!
