Ratings based on 1,567 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Mary Lagunes, Hotel Management
We are so happy to know you have enjoyed your stay. We hope to see you soon. Thank you for choosing Royalton Chic.Kind regards,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Mary Lagunes, Hotel Management
We are so happy to know you have enjoyed your stay and that we have met your expectations. We hope to see you soon. Thank you for choosing Royalton Chic.Kind regards,
by A verified traveler
Posted 19 Nov 2024
Really enjoyed how friendly and helpful the staff was
Comment from Hotel Management
20 Nov 2024 by Mary Lagunes, Hotel Management
We are so happy to know you have enjoyed your stay and that we have met your expectations. We hope to see you soon. Thank you for choosing Royalton Chic.Kind regards,
by A verified traveler
Posted 19 Nov 2024
There is always something to do. Staff really take care of you like the servers, bartenders and regular workers. I didn’t like when I had a complaint the manger disregarded my concerns.
Comment from Hotel Management
19 Nov 2024 by Mary Lagunes, Hotel Management
We are happy to know you have enjoyed your stay. If you can provide us more feedback on your report made during your stay. We vaule your feedback its very important for us to know our areas of imrpovment. We hope to see you soon. Thank you for choosing Royalton Chic.Kind regards.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Mary Lagunes, Hotel Management
We are regret to know we did not meet expectations. We are doing a follow up on your report and we value and appreciate your comments. We hope to have the opportunity to host you again. Kind regards,
by A verified traveler
Posted 19 Nov 2024
Beautiful resort. A bit disappointed in the slow elevators. Restaurants were supposed to be reservation free as advertised but you need dinner reservations.
Comment from Hotel Management
19 Nov 2024 by Mary Lagunes, Hotel Management
We are sorry to know we did not meet your expectations. Restaurant reservations is a recen change for the resort we are working hard on placing the correct information on our offical sites. We value your comments and we hope to have the opportunity to host you again. Kind regards,
by A verified traveler
Posted 18 Nov 2024
I loved my stay, everything was great! David at the Italian restaurant was amazing, he went out his way for us. My butler Samara was simply AMAZING she was so accommodating and kind. No request went unmet. Get the diamond club it’s worth the extra $$
Comment from Hotel Management
18 Nov 2024 by Daniel / Guest Services Manager, Hotel Management
Dear ShaquillaFirst of all we want to thank you for having chose Royalton CHIC Cancun on your last visit to the Caribbean, we appreciate the feedback, and we would make sure to pass it through the proper areas and staff.We hope that soon we will welcome you back.If there's anything else that we can do for you, do not hesitate to contact us.Best regards
by A verified traveler from Vancouver
Posted 18 Nov 2024
Nice and clean facilities. Horrible elevator system.
Comment from Hotel Management
18 Nov 2024 by Daniel / Guest Services Manager, Hotel Management
Dear Ryan JeeseokFirst of all we want to thank you for having chose Royalton CHIC Cancun on your last visit to the Caribbean, we appreciate the feedback, and we would make sure to pass it through the proper areas and staff.We hope that soon we will welcome you back.If there's anything else that we can do for you, do not hesitate to contact us.Best regards
by A verified traveler
Posted 17 Nov 2024
I can't say enough good things about the Royalton Chic! Beautiful gorgeous property! Customer service was A1, top tier, everyone was super friendly, helpful, welcoming, happy! The room was cleaned daily but some touchups do need to be done to the room - all minor things like chipped paint. It was my birthday and they suprised me with a champagne, balloons and a huge birthday cake, enough for 8 people. The gentlemen in one of the restaurants also sang happy birthday as well. Breakfast, dinner, lunch options were also, coffee, tea, onsite. All of the activities were well though out, there was something to do every day and night. Just awesome! My husband and I will definitely be back!
Comment from Hotel Management
18 Nov 2024 by Daniel / Guest Services Manager, Hotel Management
Dear BiancaFirst of all we want to thank you for having chose Royalton CHIC Cancun on your last visit to the Caribbean, we appreciate the feedback, and we would make sure to pass it through the proper areas and staff.We hope that soon we will welcome you back.If there's anything else that we can do for you, do not hesitate to contact us.Best regards
by A verified traveler
Posted 17 Nov 2024
AMAZING RESORT. talked to many other guest and they all said this is the best resort
Comment from Hotel Management
18 Nov 2024 by Daniel / Guest Services Manager, Hotel Management
Dear Ayanna ChantelleFirst of all we want to thank you for having chose Royalton CHIC Cancun on your last visit to the Caribbean, we appreciate the feedback, and we would make sure to pass it through the proper areas and staff.We hope that soon we will welcome you back.If there's anything else that we can do for you, do not hesitate to contact us.Best regards
