Ratings based on 992 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
I love this hotel!
Have the best time always
by A verified traveler
Posted 1 Oct 2024
Big shoutout to Ingrid front desk staff!!
Recommend this resort for stay.
Comment from Hotel Management
4 Oct 2024 by Leo, Hotel Management
Dear WilliamIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant
by A verified traveler
Posted 1 Oct 2024
I love this Resort, this is my 5th time Here, my Brothers & Mom live here. I really enjoy when they come to visit me. My Breakfast Buffet is amazing & Pool, Rooms, i love it's in Puerto Cancun, the view, the mall. I feel in another world.
Thank you 🤗
Comment from Hotel Management
4 Oct 2024 by Leo, Hotel Management
Dear DanielIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant
by A verified traveler
Posted 1 Oct 2024
The staff at the hotel were very friendly, polite and helpful. The hotel was very clean and rooms were of an excellent standard and size. I would not hesitate to stay there again
Comment from Hotel Management
4 Oct 2024 by Leo, Hotel Management
Dear StepheIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant
by A verified traveler
Posted 30 Sep 2024
Excellent resort with attentive and helpful staff. Staying here made my trip so much more pleasurable.
Comment from Hotel Management
30 Sep 2024 by Leo, Hotel Management
Dear BongIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant
by A verified traveler
Posted 29 Sep 2024
The right place to be for vacation
Love it and will definitely go back as couple
Comment from Hotel Management
30 Sep 2024 by Leo, Hotel Management
Dear DianeIt is my pleasure to have the opportunity to thank you for the valuable timeinvested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluablefeedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Leo, Hotel Management
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Leo, Hotel Management
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager
by A verified traveler
Posted 24 Sep 2024
Very nice hotel, good breakfast and excellent service
Comment from Hotel Management
27 Sep 2024 by Leo, Hotel Management
Dear It is a pleasure to have the opportunity to thank you for taking the time to share your recent experience. We are grateful for your preference in choosing us to serve you during your trip to Cancun. In follow up to your request, I would like you to contact our team for further details of the situation that occurred, we will be happy to assist you.On behalf of the Renaissance team we apologize for not meeting your highest expectations.Yours sincerely,Leonardo BadilloAssistant General Manager
by A verified traveler from capitol heights
Posted 16 Sep 2024
Best part of the island…hidden gem.
Comment from Hotel Management
18 Sep 2024 by Leo, Hotel Management
Dear Corteze.It is my pleasure to have the opportunity to thank you for the valuable time invested regarding your recent experience at the property. We felt grateful for yourpreference in choosing us to serve you during your trip to Cancun. Invaluable feedback from unique guests like you drives & teaches us every day to improveour service procedures.We will be delighted to serve you once again on any of your upcoming trips.Cordially,Leonardo BadilloManaging Director Assistant
