Ratings based on 992 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Amazing staff and wonderful experience
Comment from Hotel Management
17 Dec 2024 by Dear Noor:, Hotel Management
Park Royal Beach Cancun, Appreciate your valuable comments...Let us thank you in the first place for staying at Park Royal Beach Cancún, and for taking the time to share your pleasant experience.We will be glad to welcome you back and go beyond your expectations.Sincerely.Guest servicePark Royal Beach Cancun
by A verified traveler
Posted 16 Dec 2024
Liked 99,9. Disliked annoying extra offers.
Comment from Hotel Management
17 Dec 2024 by Dear Zhandos: , Hotel Management
Park Royal Beach Cancún Thank you for your preference These types of reviews encourage us to work harder to provide you with excellent service.Please do not hesitate to visit us in the future. Let us provide you with an exceptional stay that exceeds your expectationsSincerely.Guest Service Park Royal Beach Cancun.
by A verified traveler
Posted 14 Dec 2024
Comment from Hotel Management
16 Dec 2024 by Dear Andre: , Hotel Management
Park Royal Beach Cancún Thank you for your preference These types of reviews encourage us to work harder to provide you with excellent service.Please do not hesitate to visit us in the future. Let us provide you with an exceptional stay that exceeds your expectationsSincerely.Guest Service Park Royal Beach Cancun.
by A verified traveler
Posted 4 Dec 2024
La atencion de Martha, fue muy servicial y pendiente de nuestras necesidades
Comment from Hotel Management
4 Dec 2024 by Estimada Monica:, Hotel Management
Park Royal Beach Cancún Agradece su preferenciaAnte todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Park Royal Beach Cancún.Será un placer ser anfitrión de sus vacaciones en un futuro. Puede estar seguro de que será otra estancia para recordar.Atentamente,Guest Service,Park Royal Beach Cancún.
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Estimado Cesar: , Hotel Management
Park Royal Beach Cancún Agradece su preferencia Este tipo de reseñas nos alienta a esforzarnos más para brindarle un servicio de excelencia.Por favor no dude en visitarnos en un futuro. Permítanos brindarle una estancia excepcional que sobrepase sus expectativasAtentamente.Guest Service Park Royal Beach Cancún.
by A verified traveler
Posted 1 Dec 2024
Great service, great housekeeping our room was cleaned every day, staff are very polite and attentive over all a great place to stay
Comment from Hotel Management
2 Dec 2024 by Estimado Emmanuel:, Hotel Management
Park Royal Beach Cancún Agradece su preferenciaAnte todo, queremos expresarle nuestro agradecimiento por haberse hospedado en Park Royal Beach Cancún.Es un honor leer lo mucho que disfrutó de nuestras instalaciones y servicios.Leer comentarios tan positivos como el suyo nos motiva a seguir trabajando para mejorar cada día.Será un placer ser anfitrión de sus vacaciones en un futuro. Puede estar seguro de que será otra estancia para recordar.Atentamente,Guest Service,Park Royal Beach Cancún.
by A verified traveler
Posted 27 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Dear Rajkumar:, Hotel Management
Park Royal Beach Cancún Thank you for your preference Please do not hesitate to visit us in the future. Let us provide you with an exceptional stay that exceeds your expectationsSincerely.Guest Service Park Royal Beach Cancun.
by A verified traveler
Posted 25 Nov 2024
Two good things about this hotel but, many dislikes! I liked the beach area and food options in the cafeteria / restaurants. However, the hotel is very expensive and they charged me extra fees with no notice. I got charged $200 extra for each person in my reservation just so they can be in the room I already paid for. I paid for the family suite which fits 6 people and they told me they will still charge per person staying in the room even though I paid for the room in advance. We talked to the manager and he didn’t solve our issue. The staff has no customer service and they do not explain anything about their hotel’s activities. The staff only promotes the XCARET Park and they insist on giving discounts when we tell them we aren’t interested in that. The plumbing of the resort is loud. The locks on the doors don’t close properly either. Some light switches don’t work. The front door hotel lobby workers don’t open the doors for you even though they stand next to the doors to open them. The hotel doesn’t provide refunds for their mistakes!
Comment from Hotel Management
25 Nov 2024 by Dear Andrea:, Hotel Management
Park Royal Beach Cancun, Appreciate your valuable commentsLet us thank you in the first place for staying at Park Royal Beach Cancún.One of our main goals is to constantly improve our services. That is why any kind of feedback is of great value to us.It disappoints us to know that we were unable to meet your expectations, for which we apology.We are currently implementing action plans to revert this situation.We would be pleased to welcome you again to demonstrate the improvements achieved.Sincerely,Guest Service,Park Royal Beach Cancun.
by A verified traveler
Posted 22 Nov 2024
Park Royal has a really nice outdoor setting and rooms,family oriented. Bathrooms need to be updated
Comment from Hotel Management
23 Nov 2024 by Dear Rosalinda:, Hotel Management
Park Royal Beach Cancún Thank you for your preference All your comments are of great value to us, as they drive us to be better every day.We will be waiting for you back to have the pleasure of serving you once again.Sincerely, Guest Service,Park Royal Beach Cancun.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Dear Galia:, Hotel Management
Park Royal Beach Cancún Thank you for your preference These types of reviews encourage us to work harder to provide you with excellent service.Please do not hesitate to visit us in the future. Let us provide you with an exceptional stay that exceeds your expectationsSincerely.Guest Service Park Royal Beach Cancun.
