Ratings based on 97 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jul 2024
Dirty sheets and blankets, house keeping almost nonexistent and very poor communication on getting things and voicing complaints
by A verified traveler
Posted 4 Jul 2024
There was mold in the sugar and coffee jars.
by A verified traveler
Posted 6 Jun 2024 on Travelocity
by A verified traveler
Posted 23 Mar 2024 on Hotels
by A verified traveler
Posted 14 Mar 2024
The smell
by A verified traveler
Posted 4 Mar 2024
by A verified traveler
Posted 5 Jan 2024
Great location, pool and beach. Fantastic view from the balcony! Lots of dining options nearby and taxis are always close to take you anywhere you want to go. Only improvement suggestion would be for housekeeping to change sheets and towels more often.
by A verified traveler
Posted 30 Dec 2023
I will recommend and also will stay here on my next visit if they have rooms available
Comment from Hotel Management
3 Jan 2024 by OVA DEL, Hotel Management
Thank you for your kind words Luis. for us it was a pleasure to have the opportunity to host you! And rest asure, we will love to have you back anytime you want!
by A verified traveler
Posted 29 Nov 2023 on Travelocity
We stay for 10 days Very nice area No kids… very
quiet, grocery on the property and restaurant Local bus nearby. Room was perfect The only things-the property is old and need renovation
Beach and infinity pool is nice
Comment from Hotel Management
27 Dec 2023 by OVA DEL, Hotel Management
Thank you so much for choosing us! For us it was our pleasure to host you!
by A verified traveler
Rude staff
Posted 16 Aug 2023 on HotelsI don't recommend this place to my friends and family. The staff was very rude, from the security to the pool bartender. The receptionist told my husband that they wasn't going to help him to bring our luggages to our room because we didn't book through their website. We had to bring our 4 luggages to our room because we booked through hotel.com. (unbelievable)
The room is outdating. At 2:30 am was a couple fighting and knocking the walls for about 10 minutes, then they went to the hallway and started to scream at each other. Called the front desk and no one answered me.
Luckly, I was there for only one night,otherwise I would have to go to another hotel and loose my money.
Comment from Hotel Management
10 Oct 2023 by RM, Hotel Management
Hello, we inform you that we are not a hotel, you rented an apartment not a hotel, we kindly offer you a 24-hour reception so that you can arrive at 2 am. Believe me, our well-informed guests appreciate that we wait for them until 2 am so as not to lose your reservation. We do not have a telephone in the apartment that you rented, nor does the reception have a telephone, we are apartments as we describe in our name, so the luggage thing only exists in your imagination, sir, we do not give anyone this type of answers. Please read before booking so you can leave a constructive comment that allows you to evaluate the extras that we gave you as an apartment, since in a hotel with bell boy, our location and quality of service it does not cost you less than 500 dollars a night in the hotel zone, it is Cancun remember and it is not for everyone ........., and remember that being apartments there is no reception, we have it You do NOT appreciate it so getting lost in a 6-tower building looking for an apartment on 40 degrees of heat with your 4 suitcases would have been much better then to have a reception for you where you never understood that you rented an apartment and we don't have a bell boy.Appreciation and reading is what our guests who rate 10 have to have a great time even for one night.Read before booking so you can leave a constructive comment that helps other guests make the best decision and not confuse them.
