Ratings based on 312 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
The room was clean, facility was average condition, food was okay not much choices. The staff by the buffet seemed upset most of the time, they barely smiled or said good morning, good evening etc. The pool and beach are nice good for families since they have a playground.
Entertainment was regular ended pretty early most nights.
by A verified traveler
Posted 24 Sep 2024
El lugar se ve super mal, demasiado viejo para el precio, habiendo otros lugares súper bonitos por igual valor, pero ya había hecho la reservación, no podía cancelarla.
La habitación que me dieron super fea, dañados los muebles, y olía horrible.
No recomiendo ese lugar para nada.
Muy descontenta.
by A verified traveler
Posted 18 Sep 2024
The hotel cleanliness is a concerning issue. My family and I got food poisoning from the buffet from day 1 preventing us from enjoying the rest of our trip in Mexico. The room given to my aunt smelled funky and the bathroom was not clean. She had to request to be moved to a different room because the smell was intolerable. When you walked in the hallways, there was water dripping down and coming out from the walls. The pool water seemed to not have been cleaned in a while.
Overall, the hotel seemed neglected and definitely not worth it’s rating.
by A verified traveler
Posted 7 Aug 2024
by A verified traveler
Posted 15 Jul 2024
First, hotel does not have AC. Rooms were not available on time. Room had roaches. Room was dirty. Mini bar was missing one leg and it would fall over. I asked to be moved to another room they would not do it. I paid for a good view room they gave me garden view. Staff was extremely rude and unhelpful. Food was terrible, cold not well prepared, we had kids and they had no variety. Pool area had almost no umbrellas. Overall my experience in this hotel was terrible.
by A verified traveler
Posted 17 Jun 2024
Overall this location would be something I will come back with my friends and family.
by A verified traveler from Valparaiso
Posted 2 Jun 2024
by A verified traveler
Posted 22 May 2024
It had a nice beach access and pool. Buffet was not very good 😳
by A verified traveler
Posted 16 May 2024
El personal es muy amable, Rogelio nos atendió súper bien, nos ayudó a coordinar nuestras actividades. Y unos de los meseros destacados está Ricky, súper atento siempre!
by A verified traveler
Hotel needs some cleaning
Posted 7 May 2024 on HotelsIt was all inclusive and for what ever reason they charge $15 on my card. They ask you for a credit card when u check in, usually all inclusive don't. please be careful when checking out, make sure to ask you don't owe anything. We paid over $374 for one night only for ALL inclusive so why was a charge, we didn't buy anything from them. Resort needs some major cleaning. Rooms and food were just ok. nothing special.
