Ratings based on 2,315 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 22 Nov 2024
Older property not maintained well. Main door on my room had a huge gap allowing hot air and humidity to enter and keeping my A/C running longer than needed creating a muggy moist feeling. Bathroom is outdated. Plug next to bed was empty, my charger did not work and had to plug next to TV. Overall great people but badly maintained property.
Comment from Hotel Management
22 Nov 2024 by General Management, Hotel Management
Dear Jorge,Thank you for taking the time to share your opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,
by A verified traveler
Posted 20 Nov 2024
Excellent customer service, great food options,
Comment from Hotel Management
20 Nov 2024 by General Management, Hotel Management
Dear Julio C,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,
by A verified traveler
Posted 20 Nov 2024
Everything good !
Comment from Hotel Management
20 Nov 2024 by Gerencia General, Hotel Management
Dear Nadiya,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,
by A verified traveler from bklyn
Posted 19 Nov 2024
The hotel doesn’t treat everyone the same it was my anniversary and they didn’t do anything special another couple of got an upgrade a bottle of wine and upgraded room
Comment from Hotel Management
20 Nov 2024 by General Management, Hotel Management
Dear Mercedes,Thank you for making us your chosen venue to enjoy your vacations and for sharing this review of your recent stay with us. We always look for ways to improve and your comments are crucial to our future success. We regret your disappointment with the category room selected, however, we would like to mention that on our website is available the description of the rooms is available, and we assigned them according to the category reserved, we remain that the free amenities for celebrations are subject to availability, and the ones send it to your room were as a courtesy, we regret that it was not enough for you on this occasion. We hope to have the opportunity to welcome you again in the future. Sincerely,
by A verified traveler
Posted 19 Nov 2024
It is very convenient close to the Cancun airport.
Very clean and staff is very friendly.
Wish there beach was little more clean.
Comment from Hotel Management
19 Nov 2024 by General Management, Hotel Management
Dear Sukhdeep,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,
by A verified traveler
Posted 17 Nov 2024
One restaurant a night open and we couldn’t get a reservation for any of the restaurants until our last night. Buffet food wasn’t good either.
Comment from Hotel Management
19 Nov 2024 by General Management, Hotel Management
Dear DeJuan,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We have taken note of your opinion regarding the a la carte restaurant’s reservation process, and we regret your disappointment, as we strive to offer all our guests the opportunity to enjoy all dining options the buffet does not need a reservation and it offers a different menu each night. We hope to have the opportunity to welcome you again in the future.Sincerely,
by A verified traveler
Posted 15 Nov 2024
Came for anniversary, room they gave us was extremely dirty and beds weren't in there places. Second room given to us the AC didn't want to work. Third room given to us the sink was leaking and their floor lamp was broken leaning against the wall. At the there was a glass shard in the pool I cut my foot up, bleeding like crazy, they wanted me to fill out a document saying they are not responsible and/or liable etc. I refused.
Not the type of vacation you are looking for if you are celebrating a special occasion.
Extremely dissapointing especially when you have been looking forward to escape from celebrate and have down time.
They did approach us afterwards to mend everything with a room upgrade, specialty dining, champagne and chocolate covered strawberries.
It was bad the first 24 hours of is arriving, but I will definitely accept that Sheyla and Luis from management worked very hard to help us.
The bartenders Enrique and Gerardo and servers Sandra and Carmen were spectacular!
The girls that were in charge of entertainment a special shout-out to them.
Comment from Hotel Management
15 Nov 2024 by General Management, Hotel Management
Dear Jose,We appreciate the time you spent reviewing your recent experience in our hotel and your choosing us to spend your vacations with. We are always open to receiving guests comments as this allows us to continually improve the experience we create for our future guests. We regret that we fell short of your expectations on this occasion through some services. On the other hand, We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service, for that we appreciate your remarks and we will gladly share your congratulations with Sheyla, Luis, Enrique, Grerardo, Sandra, and Carmen for their attentive service. Thank you once again for making us your choice hotel on this occasion, we hope to have the opportunity of welcoming you again in the future. Sincerely,
by A verified traveler
Posted 14 Nov 2024
Everything. And everybody was friendly and hospitale.
Comment from Hotel Management
14 Nov 2024 by General Management, Hotel Management
Dear Terry,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,
by A verified traveler
Posted 13 Nov 2024
Great place for vacation
Comment from Hotel Management
13 Nov 2024 by General Management, Hotel Management
Dear Manish,Thank you for sharing this review after your recent stay at Occidental Costa Cancún.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,
