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Now Emerald Cancun

4.5 star property
Adults-only hotel with 12 restaurants and 3 outdoor pools

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Photo gallery for Now Emerald Cancun

3 outdoor pools
Premium bedding, minibar, in-room safe, desk
3 outdoor pools
12 restaurants, Italian cuisine
Terrace/patio

Reviews

7.0 out of 10
Good

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Breakfast included
  • All inclusive
  • Spa

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Highlights

Balcony or patio
Private pool
Air conditioning
TV
Premium bedding
Ceiling fan
Hair dryer
Bathrobes
  • 35 sq m
  • Lagoon view
  • Sleeps 2
  • 1 Twin Bed

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About the neighborhood

Map
Blvd. Kukulcan km 19.5 lt 50, ZH, Cancun, ROO, 77500

What's nearby

  • Iberostar Cancun Golf Course - 2 min drive - 1.8 km
  • El Rey Ruins - 2 min drive - 2.1 km
  • Delfines Beach - 2 min drive - 2.5 km
  • Aquaworld - 6 min drive - 6.7 km
  • Ventura Park Cancun - 7 min drive - 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 12 min drive

Restaurants

  • ‪Arena Sports Bar - ‬9 min walk
  • ‪Zai - ‬18 min walk
  • ‪Sun Palace - ‬11 min walk
  • ‪Km 19.5 - ‬1 min walk
  • ‪Bogavante Restaurant - ‬13 min walk

About this property

Now Emerald Cancun

Luxury all-inclusive hotel near Iberostar Cancun Golf Course
At Now Emerald Cancun, you can look forward to a free breakfast buffet, a nightclub, and a poolside bar. This hotel offers a romantic atmosphere with amenities such as a beachfront location, a terrace, and 9 bars. Indulge in a massage at Sensoria, the onsite spa. Be sure to enjoy Italian cuisine at one of the 12 on-site restaurants. Fitness classes are offered at the gym; other things to do include volleyball. In-room WiFi (surcharge) is available to all guests, along with shopping on site and a coffee shop/cafe.
Other perks at this hotel include:
  • 3 outdoor pools
  • Bike rentals, a 24-hour front desk, and coffee/tea in the lobby
  • A porter/bellhop, tour/ticket assistance, and concierge services
Room features
All 387 rooms feature comforts such as private pools and premium bedding, in addition to thoughtful touches like air conditioning and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • TVs with cable channels
  • Balconies or patios, ceiling fans, and daily housekeeping

All inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals and snacks included
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Land activities

Fitness facilities

Entertainment

Onsite entertainment and activities

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 25 per 24-hour period)
  • Available in some public areas: WiFi (USD 25 per 24-hour period)

Food and drink

  • Free buffet breakfast available daily
  • 12 restaurants
  • 9 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Al Sur
  • Coba Market Place
  • Makitaco
  • Moonlight
  • Muerdeme Mucho

Things to do

  • 3 outdoor pools
  • Bicycle rentals
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center

Outdoors

  • On the beach
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers

Entertainment

  • Private pool
  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 21 are not allowed at this adults-only property; all guests 21 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 25.00 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 25.00 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Guests under 21 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Grand Oasis Sens Lifestyle Adults All Inclusive Hotel Cancun
Grand Oasis Sens Lifestyle Adults All Inclusive Hotel
Grand Oasis Sens Lifestyle Adults All Inclusive
Now Emerald Cancun Hotel
Now Emerald Cancun Cancun
Now Emerald Cancun Hotel Cancun

Frequently asked questions

Does Now Emerald Cancun have a pool?

Yes, this property has 3 outdoor pools.

Is Now Emerald Cancun pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Now Emerald Cancun?

Check-in begins at 3 PM.

What time is check-out at Now Emerald Cancun?

Check-out is at noon.

Are there all-inclusive benefits at Now Emerald Cancun?

Yes, the property is all-inclusive.

Where is Now Emerald Cancun located?

Located in Zona Hotelera, this all-inclusive hotel is within a 15-minute walk of Nichupté Lagoon, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, and Iberostar Cancun Golf Course. Delfines Beach is 1.2 mi (2 km) away.

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Now Emerald Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 27 out of 95 reviews
Rating 8 - Good. 21 out of 95 reviews
Rating 6 - Okay. 22 out of 95 reviews
Rating 4 - Poor. 14 out of 95 reviews
Rating 2 - Terrible. 11 out of 95 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room had a very nice view of the ocean and lobby area. When our rooms ac sprung a leak the staff quickly relocated us to another room. The staff was very friendly and willing to make our stay very relaxing.

8/10 Good

Joe, Iowa

Liked: Cleanliness, staff & service, room comfort

Lots of relaxation!

Food options are too limited. Lunch choices are terrible --- one place to grab a quick lunch. Breakfast was very good at the buffet.

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Would not return

My friend and I decided to book a all inclusive hotel for one night on new years eve. If you like waiting in lines, then this is the right place for you. It took 5 hours for our room to be ready and over an hour to wait to check in. Another two hour wait if you want dinner reservations. We tried to go for sushi for lunch, but told it was only for dinner service reservations, then saw them serving people for lunch. All we ate there were some mediocre tacos for lunch because of all the lines and waiting. I've been in Mexico over a month and this is the only time I've gotten the runs. Not managed well at all amongst other things that happened. I would not return here, huge waste of money. On a positive note, the room was gorgeous, most of the staff were nice, and the beach is beautiful.

4/10 Poor

Thomas

Disliked: Staff & service

Sucked

This place needs some work. Not that great at all.

8/10 Good

ケイ, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

カンクンホテルゾーンの快適なホテル

空港から車で20分くらいで着くホテルゾーンの中でも空港へのアクセスが良いです。 オールインクルーシブのプランなら数多くあるレストランも堪能できるでしょう。 リラックスして休める良いホテルです。

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel agradable con playa.

Este hotel me gustó, me pareció muy cómodo. El personal es muy profesional en la atención a los huéspedes. La amplitud de todas las áreas.

4/10 Poor

Janelle, Oregon

Disliked: Cleanliness, property conditions & facilities, room comfort

Outdated hotel that tries to appear sexy.

Upgrading my room to have VIP status was worth it and I recommend it if you stay at this hotel. However, hotel advertising makes this seem like a "sexy" place to be when it is really the ideal vacation for the typical 20-year old spring breaker. This is not the hotel for the more discerning traveler (i.e. the ants that were all over my in-room coffee set-up, the leaking toilet, and my iron that disappeared from my room day one and never reappeared, the bird poop on my balcony that was never cleaned during my week-long stay). With that said, the restaurants were amazing and the hotel's redeeming quality. Word of warning - making a reservation for said restaurants is a 20-minute wait in line in the hotel lobby and you can only make one reservation per day with many restaurants being full day-of. With my VIP status, I was invited on behalf of the hotel's "expedia" representative to tour the other Oasis hotel down the street that I had access to. Once there, I was tricked into listening to a sales gig for an expensive travel service. Total scam. I'll be complaining to Expedia. In all, I don't think this hotel experience is worth the price to stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Yves

Liked: Room comfort
Disliked: Staff & service

Accès direct à la plage

Hotel sympa, faut juste se battre pour avoir une chaise longue et un parasol sur la plage. Le principe des différents restaurants pour le diner est vraiment sympa, par contre le système de réservation est nul, on est en vacances on n'a pas envie de faire la queue pour devoir réserver son restaurant, je paye pour une prestation pas pour faire la queue!

8/10 Good

Chet , Milan Mi.

Liked: Cleanliness, staff & service, room comfort

Great Hotel ....Amazing views !!!

This was my first trip to Grand Oasis Sens ....we normally go to Temptations but they are closed for renovations .....the beach was amazing the view from the pool was amazing ...we met many friendly staff members who were very helpful ....we met some great people and had a wonderful time ....their are areas of the hotel that need some upgrading ...the hallways to the rooms are in a bad state of repair ...but we dont spend our time in the hallways and everything else was stellar ..big thanks to Gustavo and Sarah69 at the pool ...Gabriela and the other bartenders and Fidel at the baggage station

6/10 Okay

C, US

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Delapidated hotel trying to save face

Incredible views & pleasant service but ants were everywhere, even in our closet and roaming our room's corners. This grand old dame of a resort has much to offer & plenty of fun; however the facilities need much repair and maintenance. Nice people but many safety hazards like narrow walkways, unmarked foot hazards, and little safety signage (slippery floors abound).

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel con playa

Buenas instalaciones, playa muy limpia, bares accesibles por todo el hotel, no hay mucha variedad de restaurantes y las reservas iones son muy limitadas. Personal es muy amable.

10/10 Excellent

Alexandre, US

Liked: Cleanliness, staff & service, room comfort

Very good choice

After looking at all the bad reviews we almost choose a different resort but we are glad we didn't ....the location is unbelievable. ...got a room with the ocean view and a nice balcony. ...paradise . The place does need a few updates but it's a very good value for the money....will def go back. Staff and vip check in was great. Thank you guys.

10/10 Excellent

scott, houston tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

dennis, akron oh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

not like it was last year

no sushi bar facilities nt maintained some restaurants not open

10/10 Excellent

Lisa, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand time at the grand oasis sens

The only downfall to this resort was we paid for VIP but didn't have a balcony and a few couples we met didn't do VIP yet they had balconies. Besides that it was a great time and great place

10/10 Excellent

Eric, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resto, hotel et personnel excellent!

Tous les restos sont excellents. L'hôtel est super propre et soignée. Le personnel est super!

10/10 Excellent

Christi, Bailey CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun hotel

We had the most amazing trip. If you like to have fun this is your place. Also relaxing too. Actvities are always going on.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible service

The service was horrible. Staffs were trying to make money of from you even the security asked for tip.

6/10 Okay

Arnold

Ocean Vibes

It was ok

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The rooms were nice and clean. My bed and pillow was uncomfortable to me. The hotel does not use air conditioning which was uncomfortable at times in the lobby area. Overall service was good.

10/10 Excellent

Zachary, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No comments everything very good.Thank you

2/10 Terrible

Jerry, Panama City, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointed to say the least! :(

The hotel was only at 28% capacity and we could not make reservations for each night in the nice restaurants because they claimed they were booked. We did get in one night and there was supposed to be a dress code but it was not enforced. The roof leaked and there were towels on the floor to soak up the water. I booked with Expedia and they did tell me this property was a time share and the staff bugged and wasted our time. Disappointed!! The maid did not clean our room one day and we were out the entire day, we had to call twice just to get fresh towels.The was no place to dance at this location.