Ratings based on 1,289 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Dec 2024
by A verified traveler from Bowie
Posted 12 Dec 2024
Great
by A verified traveler
Posted 11 Dec 2024
Several excellent pools
Comment from Hotel Management
11 Dec 2024 by Hotel Management, Hotel Management
Dear Yan; Thank you for sharing your review rating and beautiful comment about our resort but especially our pools. Kindest Regards, Carlos Brahms E-Concierge Moon Palace The Grand
by A verified traveler from Richmond
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by Hotel Management, Hotel Management
Dear Lei; Thank you for sharing your perfect review rating and beautiful comment. Kindest Regards, Carlos Brahms E-Concierge Moon Palace The Grand
by A verified traveler
Posted 6 Dec 2024
staff was friendly. However, the cleanliness of the bathroom and coffee machine beds was terrible. My first job at the hotel was cleaning. Room service always came with a broken cup.
Comment from Hotel Management
9 Dec 2024 by Hotel Management, Hotel Management
Dear NAYOUNG;Thank you for sharing your feedback. We’re glad to hear that you found our staff to be friendly, as they take pride in providing warm and welcoming service.However, we deeply regret that the cleanliness of your room, particularly the bathroom and coffee machine, did not meet your expectations. Your comments are essential to ensuring a comfortable stay.We wish you had reached out to our team during your visit so we could have addressed these issues promptly and improved your experience.We hope to have the opportunity to welcome you back and provide the high standards of service and quality that you deserve.Warm regards,Carlos BrahmsE-ConciergeMoon Palace The Grand
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Hotel Management, Hotel Management
Dear Pardeep Kaur; Thank you for sharing your perfect review rating and beautiful comment. Kindest Regards, Carlos Brahms E-Concierge Moon Palace The Grand
by A verified traveler from austin
Posted 6 Dec 2024
awesome hotel
Comment from Hotel Management
6 Dec 2024 by Hotel Management, Hotel Management
Dear Mengjiao; Thank you for sharing your perfect review rating and beautiful comment. Kindest Regards, Carlos Brahms E-Concierge Moon Palace The Grand
by A verified traveler
Posted 6 Dec 2024
Overly expensive
Comment from Hotel Management
6 Dec 2024 by Hotel Management, Hotel Management
Dear Jasmine, Thank you for your feedback, We regret knowing your perception regarding our rates and how it had a true impact on your stay, We understand that price is an important factor, and we strive to offer the best quality and experience.Rest assured that all comments are taken into consideration, and we are always looking for ways of improvement, if you happen to have any further suggestions regarding our quality of service and how we could have provided you with a better experience, please don't hesitate in letting us know. We look forward to having the opportunity to welcome you again in the future, Respectfully, Carlos BrahmsE-ConciergeMoon Palace The Grand
by A verified traveler
Posted 4 Dec 2024
Is a family place , is like a home
Comment from Hotel Management
4 Dec 2024 by Hotel Management, Hotel Management
Dear Mr. Ernesto; Thank you for sharing your perfect review rating and beautiful comment. Kindest Regards, Carlos Brahms E-Concierge Moon Palace The Grand
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
2 Dec 2024 by Hotel Management, Hotel Management
Estimado Sr. Christopher; Gracias por compartir su calificación. Esperamos volver a darle la bienvenida y que tenga una estancia grandiosa. Saludos cordiales, Carlos Brahms E-Concierge Moon Palace The Grand
