Ratings based on 2,410 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Really good food, nice staff
Comment from Hotel Management
23 Nov 2024 by Hotel Management , Hotel Management
Dear Ms, Yolene.Thank you for your kind review! It's wonderful to know that our food and staff made your visit enjoyable. We look forward to welcoming you back again soon.Best regards,Osiris ChavezE-ConciergeMoon Palace Cancún.
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
23 Nov 2024 by Hotel Management , Hotel Management
Dear Mr, Colleen.We are delighted to hear that you enjoyed your recent stay at Moon Palace Cancun. Your satisfaction is our top priority and we thank you for your 5-star rating. If there is anything specific you would like to share about your experience, please do not hesitate to let us know. We value your feedback and strive to continually improve.Warm regards,Osiris ChavezE-ConciergeMoon Palace Cancún.
by A verified traveler from Katy
Posted 22 Nov 2024
Great service Oscar Carillo was ontop of the needs from us .
Many Thanks to him and the team Moon Palace
Comment from Hotel Management
22 Nov 2024 by Hotel Management , Hotel Management
Dear Mr, Miguel.Thank you for your kind words! We're so glad to hear that Oscar Carrillo and the team at Moon Palace took great care of you. We appreciate your feedback!Warm regards,Osiris ChavezE-ConciergeMoon Palace Cancún.
by A verified traveler
Posted 20 Nov 2024
Amazing place for the kids and for a adult
Comment from Hotel Management
21 Nov 2024 by Hotel Management , Hotel Management
Dear Mr, Avraham.Thank you very much for your kind review. We are delighted to hear that Moon Palace Cancún is enjoyable for children and adults. We strive to create a welcoming and inclusive environment for all our guests, and we are pleased that you had a positive experience with us.Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards,Osiris ChavezE-ConciergeMoon Palace Cancún.
by A verified traveler
Posted 20 Nov 2024
Awesome and relaxing getaway
Comment from Hotel Management
21 Nov 2024 by Hotel Management , Hotel Management
Dear Mr, Josh.We are dedicated to exceeding expectations and creating unforgettable experiences for our guests, so it’s truly wonderful to hear that we achieved this for you. It’s delightful to know you found our hotel to be an “awesome” escape for a relaxing vacation. Thank you for choosing to stay with us and for sharing your kind words.We look forward to welcoming you back for another memorable visit!Best regards,Osiris ChavezE-ConciergeMoon Palace Cancún.
by A verified traveler
Posted 20 Nov 2024
Awesome
Comment from Hotel Management
21 Nov 2024 by Hotel Management , Hotel Management
Dear Mr, Venkata.We are delighted to receive your positive feedback and are so pleased that you had a wonderful experience ,It was our pleasure to host you during your stay, and we are overjoyed that you found our hotel worthy of a 5-star rating.Warm regards,Osiris ChavezE-ConciergeMoon Palace Cancún .
by A verified traveler
Posted 19 Nov 2024
Moon Palace was an amazing experience. The place was clean and everyone was friendly, food was amazing!!
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear Mr, Todd.Thank you for your kind words! We're delighted to hear you had an amazing experience at Moon Palace and enjoyed the cleanliness, friendly atmosphere, and delicious food. We can’t wait to welcome you back for another unforgettable stay!Warm Regars,Moon Palace Cancún.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear Mr, Jeff.Thank you for your kind words and for sharing your 5 star experience. We are glad to hear that you enjoyed your stay with us. We work with passion to offer unforgettable moments, and comments like yours motivate us to keep improving, we hope to welcome you back soon!Best regards,Osiris ChavezE-Concierge Moon Palace Cancún.
by A verified traveler
Posted 19 Nov 2024
I loved the property! The only issues I have it that some staff was very unfriendly and not helpful.
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear Ms, Sonia.We're delighted to hear that you loved the property. We sincerely apologize for the experience you had with some staff members and will address this to ensure a more welcoming atmosphere in the future. We hope to have the opportunity to serve you better next time!Best regards,Osiris ChavezE-ConciergeMoon Palace Cancún.
by A verified traveler
Posted 18 Nov 2024
It was great
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear, Mr Trejo.Thank you for your perfect rating! We are glad to hear that everything was to your liking. We greatly value your support and look forward to providing you with another equally wonderful experience in the future.Best regards,Osiris ChavezE-ConciergeMoon Palace Cancún.
