Ratings based on 1,760 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
The resort was beautiful as well as it’s surroundings with places to shop and eat.
by A verified traveler
Posted 13 Dec 2024
by A verified traveler from Elburn
Posted 11 Dec 2024
by A verified traveler
Posted 9 Dec 2024
we had an amazing stay at LA. This was our second time and we will definitely be back.
by A verified traveler
Posted 9 Dec 2024
24th trip in 7 years. I am a particular traveler and would not return if everything was not perfect.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Alfredo Santamaría , Hotel Management
Hello!Thank you very much for taking the time to write a positive review about our Hotel Live Aqua Cancun! We hope to welcome you again very soon!In laa'kech!Alfredo SantamaríaGeneral manager
by A verified traveler
Posted 7 Dec 2024
We just got back from a 5 day stay here and it was absolutely amazing! The hotel was laid out well so it was close to everything. It’s the perfect size resort especially for me since I was recovering from foot surgery. I didn’t personally go to any of the restaurants because I was too busy enjoying the beach, but my son and his girlfriend tried them all, except MB and Carnivore, and they loved everything they ordered. They also ate the tacos that were cooked fresh in front of you. It’s located in a side area as you walked down the pool. There is also a crepe station on a terrace in front of one of the bars.
I ate room service for breakfast, snacks and dinner. Everything was so good. All of the staff were nice and accommodating. Shout out to David at the beach. Very attentive to us in the cabanas. If I felt my pina colada was too weak he had them make doubles and brought me shots of rum. The beach was pretty and no seaweed which was great. The water is beautiful. The only negative I have is that they don’t play music all day around the pool. The only time we had music was when the DJ was there and he wasn’t there that long. Would highly recommend this resort. 10/10
Comment from Hotel Management
10 Dec 2024 by Alfredo Santamaría , Hotel Management
Hello Shannon!Thank you very much for taking the time to write such a positive review about our Hotel Live Aqua Cancun! We are very happy to know that you enjoyed your stay with us. Our guest satisfaction is our top priority, and your kind words are a great incentive for our entire team. We continually strive to deliver memorable experiences and we love knowing that we are achieving this.We hope to welcome you again very soon!In laa'kech!Alfredo SantamaríaGeneral manager
by A verified traveler from Miami
Posted 6 Dec 2024
Amazing customer service, all the staff just was cool. Hotel awesome
Comment from Hotel Management
10 Dec 2024 by Alfredo Santamaría , Hotel Management
Hello Rene!Thank you very much for taking the time to write such a positive review about our hotel staff! We are very happy to know that you enjoyed your stay with us. Our guests' satisfaction is our top priority, and your kind words motivate us to continue providing the best service possible. We hope to welcome you again very soon for another unforgettable experience.Kind regards! In laa'kech! Alfredo Santamaría General Manager
by A verified traveler
Posted 3 Dec 2024
The beach is beautiful
Comment from Hotel Management
5 Dec 2024 by Alfredo Santamaría , Hotel Management
Hello Hui!Thank you very much for taking the time to write a positive review about our Hotel Live Aqua Cancun! We hope to welcome you again very soon!In laa'kech!Alfredo SantamaríaGeneral manager
by A verified traveler from Glendale
Posted 3 Dec 2024
Comment from Hotel Management
5 Dec 2024 by Alfredo Santamaría , Hotel Management
Hello Narine!We sincerely regret that your experience at Live Aqua Cancun did not meet your expectations. We appreciate you taking the time to provide us with feedback, as it is essential for us to continually improve. Please be assured that we will use your feedback to make any necessary adjustments. We hope to have the opportunity to welcome you again in the future and reverse this experience.In laa'kech!Alfredo SantamaríaGeneral manager
