Ratings based on 1,199 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Next to beach
Comment from Hotel Management
20 Nov 2024 by Felix Ruano, General Manager , Hotel Management
Dear Rohit,Thank you for choosing Presidente InterContinental Cancun for your stay and for sharing your feedback. We are delighted to know that you enjoyed our beautiful beach and appreciated our prime location next to it.We look forward to welcoming you back soon for another memorable experience.Warm regards,
by A verified traveler
Posted 19 Nov 2024
The Beach cafe service is bad. The waiters don't check on you even after pleading them to come take the order
Comment from Hotel Management
20 Nov 2024 by Felix Ruano, General Manager , Hotel Management
Dear Akash,Thank you for choosing Presidente InterContinental Cancun for your stay, and for taking the time to share your feedback. We deeply regret that your experience at the Beach Cafe did not meet your expectations, and we sincerely apologize for the service issues you encountered.Please know that your comments are extremely important to us, and we will be working closely with the involved departments to address these concerns. We are committed to ensuring that all of our guests receive the high level of service and excellence that they deserve.Once again, we apologize for any inconvenience, and we truly hope to have the opportunity to welcome you back for a much more enjoyable experience in the near future.Warm regards,
by A verified traveler
Posted 18 Nov 2024
The lobby when you first walk in (and every time you are in it) smells bad. The shower temperature regulator did not work or there is a problem with their water supply. Was truly hard to shower as the temp would randomly fluctuate on its’ own from cold to scalding hot without notice.
Comment from Hotel Management
20 Nov 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Eric,Thank you for choosing Presidente InterContinental Cancun for your stay, and for taking the time to provide us with your valuable feedback. We sincerely regret that your experience did not meet your expectations, and we offer our sincerest apologies for the inconvenience with the shower temperature regulation.Please rest assured that we are addressing these concerns with the relevant departments to ensure that such issues are resolved promptly. Once again, we apologize for any discomfort caused, and we truly hope to have the opportunity to welcome you back in the future, providing you with the seamless experience you deserve.Cordially,
by A verified traveler from Edmonton
Posted 17 Nov 2024
This hotel is not worth the price. I paid for a room with terrace and was offered a small room without the terrace, I approached front desk staff who told me that they were out of the room I paid for and offered me a room for disabled that was close to the lobby. The floor in the washroom in that room was not cleaned properly and had brown stains, toilet was inside of the shower. Also the noise from the lobby, where hotel has very loud music all night, was audible in the room. I was changed into the room that I paid for the next day, but the inconvenience of moving rooms was not pleasant. Front desk staff did not apologized that they did not have appropriate room for my arrival. The room had moldy smell that stack to my clothes.
Comment from Hotel Management
20 Nov 2024 by Felix Ruano, General Manager , Hotel Management
Dear Elena,Thank you for choosing Presidente InterContinental Cancun and for sharing your feedback. We are deeply sorry that your experience did not meet your expectations. We understand how frustrating it must have been to encounter issues with your room, cleanliness, and noise, and we sincerely apologize for the inconvenience.Please rest assured that this is not typical of our service. We will be working with the relevant departments to address these concerns and ensure that we provide the quality and excellence our guests deserve.We truly hope to welcome you back and provide you with a more enjoyable stay in the future.Kind regards,
by A verified traveler
Posted 17 Nov 2024
Nice hotel, excellent staff
Comment from Hotel Management
20 Nov 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Samuel, Thank you for choosing Presidente InterContinental Cancun for your stay and for sharing your kind comments. We are delighted to know that you enjoyed your stay and were pleased with the service provided by our excellent staff.We look forward to welcoming you back soon for another memorable experience.Warm regards,
by A verified traveler
Posted 16 Nov 2024
Rooms were average. Beach was nice.
Comment from Hotel Management
20 Nov 2024 by Felix Ruano, General Manager , Hotel Management
Dear Lisa,Thank you for choosing Presidente InterContinental Cancun for your stay and for taking the time to share your feedback. We are pleased to hear that you enjoyed our beautiful beach.We sincerely regret that the room did not meet your expectations and apologize for any inconvenience you may have experienced during your stay. Your comments are important to us, and we will use them to continue improving our services and facilities.We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Cordially,
by A verified traveler
Posted 14 Nov 2024
Right on the beach. Nice pools.
Comment from Hotel Management
15 Nov 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Mengyuan,Thank you for choosing Presidente InterContinental Cancun for your stay and for taking the time to share your feedback. We are delighted to know that you enjoyed our beautiful beach and inviting pool areas.It is always a pleasure to hear that our guests have had a relaxing and enjoyable experience. We look forward to welcoming you back soon for another memorable stay.Warm regards,
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Heather,We sincerely thank you for choosing us as your home during this vacation. We truly appreciate your feedback and regret that your experience was not entirely satisfactory.Your feedback is invaluable to us as we continually strive to enhance our guests experiences. I hope you give us the opportunity to host you back, it will be a pleasure to host you again in this little paradise. Kind Regards,
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear guest,We sincerely appreciate you choosing us as your home during this holiday. Thank you for your feedback. We regret that your experience has not been entirely satisfactory. Your feedback is invaluable to us as we continually strive to enhance our guests experiences. I hope you give us the opportunity to host you back, it will be a pleasure to host you again in this little paradise. Kind Regards,
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Carlos,Thank you for choosing Presidente InterContinental Cancun and for sharing your excellent rating with us. We are truly delighted to know that your experience with us was so positive.We sincerely appreciate your preference and look forward to the pleasure of welcoming you back in the near future.Warm regards,
