Ratings based on 1,191 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Jorge,We greatly appreciate you sharing your rating with us regarding your recent stay at the Presidente InterContinental Cancún. We are pleased to hear that everything met your expectations. We look forward to welcoming you back to your home in Cancún.Sincerely,
by A verified traveler
Posted 17 Dec 2024
Excellent customer service, Beautiful resort and the foods were good.
Comment from Hotel Management
20 Dec 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Ludny,Thank you for choosing Presidente InterContinental Cancun and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our excellent customer service, beautiful resort, and delicious food.Your kind words mean a lot to us, and we hope to have the pleasure of welcoming you back soon for another exceptional experience.Warm regards,
by A verified traveler
Posted 17 Dec 2024
Everyone was nice, room was clean
Comment from Hotel Management
20 Dec 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Zuorah,Thank you for choosing Presidente InterContinental Cancun and for taking the time to share your feedback. We’re thrilled to know you enjoyed the cleanliness of your room and the friendliness of our team.Your kind words are greatly appreciated, and we look forward to welcoming you back for another wonderful stay soon.Warm regards,
by A verified traveler from Batavia
Posted 10 Dec 2024
The check in process took way too long. It was unpleasant. I already had a reservation booked with Expedia & no check in should ever take 30 minutes. Unacceptable!
Comment from Hotel Management
11 Dec 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Andrea,Thank you for choosing Presidente InterContinental Cancún and for sharing your valuable feedback. We sincerely apologize for the delay during your check-in process and for not meeting your expectations. We understand how important it is for our guests to have a smooth and efficient check-in experience, and we regret the inconvenience this caused.Please be assured that we are taking your comments seriously and will work to improve this aspect of our service to ensure a faster and more pleasant arrival experience for all of our guests.We greatly appreciate your preference, and we hope to have the opportunity to welcome you back in the future and provide you with a much improved experience.Best regards,
by A verified traveler
Posted 9 Dec 2024
Very clean and chic hotel.
Comment from Hotel Management
9 Dec 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Mary,Thank you for choosing Presidente InterContinental Cancun and for sharing your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated our clean and chic ambiance.It would be our pleasure to welcome you back soon for another memorable experience.Warm regards,
by A verified traveler
Posted 8 Dec 2024
The beachwas very nice.
Comment from Hotel Management
9 Dec 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Ruzanna,Thank you for choosing Presidente InterContinental Cancun and for sharing your feedback. We are delighted to hear that you enjoyed our beautiful beach and had a pleasant stay with us.It brings us great joy to know that we could contribute to a memorable experience, and we look forward to welcoming you back for another relaxing visit in the future.Warm regards,
by A verified traveler
Posted 3 Dec 2024
Great staff, property pretty well maintained despite not being one of the newest in Cancun. Very convenient services, good breakfast and happy hour. Walkable to a few shops and major supermarket. About 5min drive to downtown Cancun and 30min to Airport
Comment from Hotel Management
6 Dec 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Nerone,Thank you for choosing Presidente InterContinental Cancun and for taking the time to share your feedback. We are thrilled to know you had a pleasant stay and appreciated the attentive service from our team, as well as the comfort and convenience we strive to provide.It would be our pleasure to welcome you back in the future for another wonderful experience.Best regards,
by A verified traveler
Posted 3 Dec 2024
I absolutely loved staying here for my honeymoon! The staff was wonderful! We let them know when we checked in it was our honeymoon and they surprised us days later with chocolate covered strawberries in our room! Also, we booked a massage in the spa and following it they offered us more time in the jacuzzi and brought us a cheesecake to celebrate. These little details made our stay so special. It also is super convenient to have 3 different restuaraunts on site so you don't get tired of eating the same place, but you don't have to travel out everytime you want a mean. The beach front is gorgoeus and the views are stunning. Can not reccomend enough.
Comment from Hotel Management
6 Dec 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Grant,Thank you so much for choosing Presidente InterContinental Cancún for your honeymoon and for sharing such kind and heartfelt comments. We are absolutely thrilled to hear that you had such a special and memorable experience with us. It brings us great joy to know that our team made your stay even more extraordinary with thoughtful surprises and personalized touches.We are delighted you enjoyed the convenience of our restaurants, the beautiful beachfront, and the stunning views. Your satisfaction means the world to us, and we can’t wait to welcome you back for another unforgettable experience.Thank you once again for your kind words, and we look forward to seeing you again soon.Warm regards,
by A verified traveler
Posted 1 Dec 2024
Great location, good beach access, excellent staff and service
Comment from Hotel Management
2 Dec 2024 by Jean Prioux, Resort Manager, Hotel Management
Dear Satish, Thank you for choosing Presidente InterContinental Cancun and for taking the time to share your feedback. We are thrilled to know that you enjoyed our location, beach access, and the attentive service provided by our team.Your kind words are truly appreciated and serve as a wonderful encouragement for our staff to continue delivering exceptional experiences to all our guests. We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,
by A verified traveler
Posted 27 Nov 2024
People were very nice and beautiful hotel
Comment from Hotel Management
28 Nov 2024 by Felix Ruano, General Manager , Hotel Management
Dear Melanie,Thank you very much for choosing Presidente InterContinental Cancun for your stay. We sincerely appreciate your kind words about our team and our hotel. It brings us great joy to know that you enjoyed both the service provided by our staff and our facilities.We look forward to welcoming you back soon for another wonderful experience!Warm regards,
