Ratings based on 1,093 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
I liked everything but they should keep the BAR and Karaoke till at least 3-4am
Comment from Hotel Management
20 Nov 2024 by Quality Manager, Hotel Management
We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Selection Cancun. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.We thank you for sharing your observations and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,
by A verified traveler
Posted 17 Nov 2024
Clean safe
Comment from Hotel Management
19 Nov 2024 by Quality Manager, Hotel Management
First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,
by A verified traveler
Posted 7 Nov 2024
The food options were not the best with some pre set menus. Lack of seafood options to order at restaurants
Comment from Hotel Management
11 Nov 2024 by Quality Manager, Hotel Management
We thank you for choosing Iberostar Selection Cancun as host of your recent vacations.It is a pleasure to know that overall you enjoyed your vacation experience. On the other hand, we are saddened to hear that our culinary offer did not live up to your expectations because a passion for gastronomy is one of the strengths of our company. Daily we strive to take care of our varied menus that combine quality and quantity following high standards. We will share your comments with our team of chefs because; at Iberostar we know that the well-being of our guests is the reason for our daily work.We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style.Best regards,
by A verified traveler
Posted 7 Nov 2024
Service was excellent.
Comment from Hotel Management
7 Nov 2024 by Quality Manager, Hotel Management
We would like to express our appreciation for your kind words and positive rating.It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Quality Manager, Hotel Management
We thank you for choosing Iberostar Selection Cancun as host of your recent vacations.It is a pleasure to know that you enjoyed your vacation experience.We look forward to welcoming you once again in the future.Best regards,
by A verified traveler
Posted 31 Oct 2024
We were there during low occupancy, like having the place to ourselves.
Comment from Hotel Management
1 Nov 2024 by Quality Manager, Hotel Management
We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review and we hope to welcome you back again in the not too distant future.Best Regards,
by A verified traveler from New Britain
Posted 28 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Quality Manager, Hotel Management
Thank you so much for giving us the opportunity to host you on your recent vacations.Our goal is our guests’ complete satisfaction and to make them feel as relaxed and pampered as possible.For future occasions, we kindly remind you to inform us about any issues as it can give us an opportunity to primarily find a solution to any situation and more importantly ensure that you are able to fully enjoy your holiday with us.We look forward to your next visit. Kind regards,
by A verified traveler
Posted 16 Oct 2024
Everything was great from the room to the food! We loved the buffet! I am not a big drinker. However, when I had mixed drinks they were unsatisfactory. Even when I asked for double shots I could barely taste the liquor. I had to ask the bartenders to pour a second shot in front of me to ensure they were adding it. Not a big deal though.. We mostly stuck to beer and took our own as well as they only carry Dos XX.
Comment from Hotel Management
17 Oct 2024 by Quality Manager, Hotel Management
We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Selection Cancun.We are delighted that we could completely satisfy you with our culinary offer. Our chefs work very hard on a daily basis to please our guests with only the finest ingredients and the fact that you noticed this is great to hear. However, we are saddened to know that we did not fulfill your expectations with our beverage offer. At Iberostar we aim to satisfy our guests on every level and gastronomy, in general, is one of the pillars of our establishment. Nevertheless, we will relay your comments to our team for their consideration and we do thank you for your constructive critique. We look forward to welcoming you once again in the future.Best regards,
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Quality Manager, Hotel Management
Thank you so much for giving us the opportunity to host you on your recent vacations.Allow us to say that we are committed to offering our guests memorable vacations and we are saddened to know that your stay did not meet your expectations.For future occasions, we kindly remind you to inform us about any issues whilst you are in our hospitality as it can give us an opportunity to primarily find a solution to any issues you are not happy with and more importantly ensure that you are able to fully enjoy your holiday with us.Once more we thank you for choosing Iberostar and we hope to welcome you back again in the future.Best regards,
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
10 Oct 2024 by Quality Manager, Hotel Management
Thank you so much for giving us the opportunity to host you on your recent vacations.It pleases us to read that you enjoyed your stay with us.We look forward to the opportunity to host you again in the near future. Best regards,
