Ratings based on 999 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Convenient location, sheets were stained, towels old, wahrooms clean but lingering smell. Safe area and friendly staff.
by A verified traveler
Posted 17 Nov 2024
Very nice and accomodating front desk. porter walks you to your room carrying your suitcase. Love the decorations. its so differe. Located in the middle of the ciy. Single room tad small , and bathroom I can smell a lil the sewer back up... but I closed the door , no smell in the room.They also have the spa at the property. The massageses are to die for. room
by A verified traveler
Posted 14 Nov 2024
Harder to get parking because it’s downtown, a few good restaurants around, a market a few minutes walk away. Staff is very nice and helpful, the photos made the room look a little better but still nice for the price. Pool is decent.
by A verified traveler
Posted 11 Nov 2024
Property is very old, concrete slab bed base and board. No ventilation so room stinks all the time and after 1st use toilet.
Book for one day to be on a safer side, go there and observe, definitely you would like to move away very next day.
We booked for a whole week, paid full on reception before moving into the room.
by A verified traveler from Playa del Carmen
Posted 10 Nov 2024
Excelente lugar, lamentablemente el personal que ahora atiende no tiene la más mínima idea de lo que es Servicio al Cliente/Huésped. Personal deficiente, déspota, cerrado y sucio.
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Gracias por hospedarse con Hotel Xbalamque Resort, Hotel Management
Su opinión es muy importante para nosotros! Agradecemos sus comentariosGracias por hospedarse con Hotel Xbalamque Resort & Spa
by A verified traveler
Posted 1 Oct 2024
A friend of mine lost his gold ring inside our hotel room while we were away. Front desk staff were helpful and kind. Our room was below average when it comes to cleanliness. Online pictures and advertising were not accurate to the actual quality of this hotel. Need more security in this facility, wifi signals were so poor. Great wall art painting though.
Comment from Hotel Management
24 Oct 2024 by Hotel Xbalamque Resort & Spa, Hotel Management
Su opinión es muy importante para nosotros! Lamentamos los inconvenientes que se presentaron en su estadía y no haber podido cumplir con las expectativasTrabajaremos para mejorar la calidad de nuestro servicio
by A verified traveler
Posted 26 Sep 2024
The place is convenient and offers enough for the amount they charge. Staff are helpful, place is clean. The only thing is that it’s an old building so expect abit of usual maintenance issues.
Comment from Hotel Management
1 Oct 2024 by Gracias por hospedarse con Hotel Xbalamque Resort, Hotel Management
Su opinión es muy importante para nosotros! Agradecemos sus comentarios
by A verified traveler
Posted 18 Sep 2024
Needs to be update
Comment from Hotel Management
1 Oct 2024 by Hotel Xbalamque Resort & Spa, Hotel Management
Su opinión es muy importante para nosotros! Lamentamos los inconvenientes que se presentaron en su estadía y no haber podido cumplir con las expectativasTrabajaremos para mejorar la calidad de nuestro servicio
by A verified traveler
Posted 16 Sep 2024
Good place, a bit far from everything
Comment from Hotel Management
1 Oct 2024 by Gracias por hospedarse con Hotel Xbalamque Resort, Hotel Management
Su opinión es muy importante para nosotros! Agradecemos sus comentarios
