Ratings based on 2,785 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
This is my second time staying at RIU resort. Very family oriented, many activities that are fun to do at the resort, non judgment environment, and employees are very welcoming! Highly recommended this resort.
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
This property, is outdated, the mirrors are stained, the air conditioning in the rooms aren’t very cold, I had to change my room key several times because it just stop working out of the blue, the elevator stopped working. The shower was clogged. However, the staff are friendly and professional. The property itself needs a revamp.
Comment from Hotel Management
21 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Stephanie,Thank you so much for taking a moment to leave feedback on your visit. It is our ultimate goal to go above and beyond the expectations of our guests.While we are glad to read your feedback around our team and the service you received, it is very unfortunate that you did not have a good experience during your stay with us at Hotel Riu Cancun. We are very saddened that your experience was not as such. Therefore, we sincerely apologize on behalf of our entire team.It is important for us to know about experiences that did not go so well as we are always striving to improve our guests’ experiences. We have passed your comments to our management and our maintenance team. While we can imagine you may be hesitant to come back, we would certainly like the opportunity to regain your trust in one of our worldwide available hotels. Respectfully,Hotel Riu CancunOnline Reputation Manager
by A verified traveler
Posted 20 Nov 2024
We arrived early and were greeted by the staff in a very friendly manner. Service was excellent. At first, the Ac in the room was not working, and they sent a technician right away to fixed the issue. The rooms are a little outdated but the excellent service of the staff more than makes up for it.
by A verified traveler
Posted 19 Nov 2024
Pool and beach are the best part!! the food was not that great and they should update the rooms and bedding overall it was a decent stay but have stayed in much nicer for less in Cancun.
Comment from Hotel Management
21 Nov 2024 by Hotel Riu Cancun, Hotel Management
Dear Mariam,We are glad to hear that our pools and location have lived up to your expectations.We regret that we were not able to satisfy your tastes in terms of our gastronomic offer. However, we will forward your feedback to the relevant departments.We hope to host you again in one of our worldwide hotels in the future! Kind regards, Hotel Riu CancunOnline Reputation Manager
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Stay anywhere else
Comment from Hotel Management
19 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Ibrahim,Thank you for taking the time to give us your feedback and for expressing your concerns.It is truly disappointing for us to read your review. However, good or otherwise, we want to know what our guests are thinking, and therefore it is a real shame not to understand what happened. If you would like to share your experience with us, please feel free to reach out to your travel agency with any concerns. We sincerely hope to have the opportunity to welcome you back to one of our worldwide available hotels in the future, and to show you a better experience. Until then, we wish you all the best.With our best wishes we remain,Hotel Riu CancunOnline Reputation Manager
by A verified traveler
Posted 18 Nov 2024
Overall not bad, they gave us a very bad room in the begining but they upgraded us to junior suite as a compensation. Food is slightly repititve and activities too but overall not bad.
by A verified traveler
Posted 18 Nov 2024
by A verified traveler from Los Ageles
Posted 17 Nov 2024
I like everything
Comment from Hotel Management
18 Nov 2024 by Online Reputation Manager, Hotel Management
Dear Ramiro,Thank you for taking the time to give us your feedback.It sounds like you had great stay with us, but it is not clear for us if your intention was to give us a ranking of 3 instead of 5. But from the looks of it we think we scored closer to 5. In case you have done a mistake in the rating we would highly appreciate if you could fix it. Thank you very much!In case the rating was correct, we sincerely hope to have the opportunity to welcome you back to one of our worldwide available hotels in the future, with the goad to archive the full score. Until then, we wish you all the best.With our best wishes we remain,Hotel Riu CancunOnline Reputation Manager
