Hotel Ojo de Agua

3.0 star property
Ocean view with outdoor pool, near Puerto Morelos Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ojo de Agua

On the beach
Outdoor pool, sun loungers
On the beach
Beach/ocean view
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Breakfast available
  • Pool
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

Standard Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
Desk
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

In-room safe, desk, free WiFi, bed sheets

Family Room

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, free WiFi, bed sheets

Standard Room

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Beach/ocean view

Superior Room, Sea View

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, free WiFi, bed sheets

Standard Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hair dryer
Private bathroom
Cable channels
Wardrobe or closet
Daily housekeeping
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

1 bedroom, iron/ironing board, free WiFi, bed sheets

Hotel & Beach Club Ojo de Agua

Pool
Kids pool
Free WiFi
Restaurant
7.4 out of 10, Good, (545)
The price is P3,840
P4,742 total
includes taxes & fees
Dec 19 - Dec 20
Hotel & Beach Club Ojo de Agua
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About the neighborhood

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580

What's nearby

  • Ojo de Agua Beach - 2 min walk - 0.2 km
  • Puerto Morelos Town Square - 6 min walk - 0.6 km
  • Puerto Morelos Artists’ Cooperative - 7 min walk - 0.6 km
  • Puerto Morelos Beach - 5 min drive - 2.8 km
  • Crococun Zoo - 8 min drive - 6.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

Restaurants

  • ‪Yum yum Wok - ‬2 min walk
  • ‪Don Ernesto's - ‬2 min walk
  • ‪Merkadito del Mar - ‬5 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬7 min walk
  • ‪Panna e Cioccolato - ‬8 min walk

About this property

Hotel Ojo de Agua

Hotel near Puerto Morelos Beach
Consider a stay at Hotel Ojo de Agua and take advantage of a terrace, a garden, and a restaurant. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.
Additional perks include:
  • An outdoor pool with sun loungers
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and multilingual staff
  • Smoke-free premises, tour/ticket assistance, and luggage storage
  • A reception hall and a 24-hour front desk
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All guestrooms at Hotel Ojo de Agua feature comforts such as air conditioning and separate sitting areas, in addition to amenities like free WiFi and safes. Guest reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Separate sitting areas, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 220 for adults and MXN 150 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • No elevator

More

  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Frequently asked questions

Does Hotel Ojo de Agua have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Ojo de Agua?

As of Dec 18, 2024, prices found for a 1-night stay for 2 adults at Hotel Ojo de Agua on Dec 20, 2024 start from P 3,717.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Ojo de Agua pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Ojo de Agua?

This property doesn't offer parking.

What time is check-in at Hotel Ojo de Agua?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Ojo de Agua?

Check-out is at noon.

Does Hotel Ojo de Agua provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 800 per vehicle applies.

Where is Hotel Ojo de Agua located?

Nestled on the beach, this Puerto Morelos hotel is within a 5-minute walk of Ojo de Agua Beach and Arrecife de Puerto Morelos National Park. Puerto Morelos Town Square and Puerto Morelos Artists’ Cooperative are also within 10 minutes.

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 358 out of 1002 reviews" "
Rating 8 - Good. 286 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 96 out of 1002 reviews" "
Rating 2 - Terrible. 116 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Alfer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

James R

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We liked nothing about the property with the exception Fernando who tried to solve our issues. It was an impossible task given the condition of the hotel. We are seeking a refund!
Stayed 8 nights in Dec 2024

6/10 Okay

Laureen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was run down and rather gross. It smelled bad. The location was what I booked it for but I wish I had spent a bit more and went somewhere else.
Stayed 1 night in Dec 2024

10/10 Excellent

Gentian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, stuff, everything
Stayed 7 nights in Dec 2024

10/10 Excellent

Dusmila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is beautiful
Stayed 1 night in Dec 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So had to fix patio door - couldn’t open - was off track and sticking but they did fix it so at least I could open and close it - cable tv didn’t work - had to switch out tvs before getting signal and then only audible was Spanish - couldn’t adjust settings to English - last night of stay - very loud techno music from about 9:30/10:00 pm til 2:45 am - not acceptable - cons of stay - otherwise friendly staff - great location - beautiful view right on beach
Stayed 3 nights in Dec 2024

8/10 Good

Pat

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

2/10 Terrible

Sonia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No customer service culture. Booked 4 rooms for 5 nights and had to cancel one due to COVID. Hotel staff was not helpful directed me to go through Expedia even when I call them directly and showed up to the hotel before the day of the reservation. Expedia was very helpful, they called the hotel 3 days in a row but they wouldn’t answer. Finally they got us a 3 day reimbursement.
Stayed 4 nights in Nov 2024

4/10 Poor

Sonia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Maintenance and construction on top of guests. Unhelpful lobby staff. Great location though, beautiful beach and walking distance from bars, restaurants, and shops

10/10 Excellent

EDGARD

Stayed 1 night in Nov 2024

2/10 Terrible

Ana

Liked: Cleanliness, staff & service

4/10 Poor

Ana

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Me gusto el restaurante pero los cuartos huelen mucho a humedad y a cañería estuvimos 4 Dias ahi de los cuales solo 1 dia habia o agua caliente para bañarse 2 dias no hubo agua tuvimos que esperar varias horas por el agua para poder bañarnos y en las noches habia mucho ruido los empleados muy bien todos Muy amables y atentos el hotel es muy viejo
Stayed 4 nights in Nov 2024

8/10 Good

Derek, Kitchener

Traveled with partner
Liked: Cleanliness, staff & service
This property has an amazing beach view which simply can't be beat. Our room was 50 feet from the beach and another 100 feet to the water. The fact they have their own little beach club section simply can't be beat. The staff was amazing. Every single person we met in reception went out of their way to help us with the door every time my wife and I came and went with her wheelchair. The maids and other staff were equally kind and fantastic. The rooms themselves are a little long in the tooth. They're definitely kept very clean, but the towels, furniture, and linens are showing their age. The biggest drawback for us was that the road out front is pretty much non-existant. It may have been paved at one time, but it's been many years since then and it's fully off potholes, dips, and soft sand. Which made it almost impossible to get through with a wheelchair. Overall a cute little hotel with an amazing location and great prices.
Stayed 10 nights in Nov 2024

10/10 Excellent

A

Liked: Cleanliness
Stayed 1 night in Nov 2024

6/10 Okay

Carolyn

Disliked: Amenities, property conditions & facilities
Pool was as others mentioned, unkept. But the ocean was beautiful. One sheet on the bed. No other covers. Weird! Tiny noisy fridge. No ice. Great location but too many constant beach vendors for me as you’re right in the town centre.
Stayed 3 nights in Nov 2024

10/10 Excellent

Hadia Iftikhar

Liked: Staff & service
Disliked: Cleanliness
Good
Stayed 4 nights in Nov 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for beach and town.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
Really liked the property. It is a really nice area by the sea. Puerto Morelos really is changing and cleaning everything to maintain the area.
Stayed 9 nights in Nov 2024

2/10 Terrible

WILLIAM

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
CAT FISHED!! ALL of the pictures are not what you get!! Cold showers, 2 sheet for bedding, 2 old towels. OLD OLD building, mold and septic smells and water leaking down old air conditioning unit. Maybe a motel?? No dryers. I’m usually not picky we are in Mexico. And we love the people! Best part.. beach next door and waiter that made our day! Only stayed one day Eeks 😱😲
Stayed 1 night in Nov 2024

4/10 Poor

Jerry

Traveled with partner, Traveled with family
This was my 3rd trip to this hotel in two years. I know it's not a five-star hotel. However this trip. The hotel is under New Management out of the 14 days I stayed there only four and a half days had warm water the rest was cold water. The staff at the desk and housekeeping was phenomenal however trying to get a hold of the new manager was very difficult and it never happened.pool was not cleaned nor were the ground around the property. The street in front of the hotel to the beach club was nothing but mud puddles he had to navigate around. And try doing that without tripping or falling.
Stayed 14 nights in Oct 2024

6/10 Okay

Ana

Stayed 4 nights in Oct 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Nov 2024

4/10 Poor

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
This was not our first stay and we expected clean no frills accommodations as our previous four visits. But management has changed over the last year and it shows. No hot water because propane wasn’t ordered, problems with the boiler and the pump, trash left on the beach and the dreaded cockroach or two! We won’t return although staffing is friendly and helpful, there is no oversight.
Stayed 14 nights in Oct 2024

8/10 Good

Kathy

Stayed 5 nights in Oct 2024

8/10 Good

Paul

Stayed 1 night in Oct 2024