Ratings based on 999 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
The hotel was average. The initial check in guy was terrible sent us to a room with no air conditioning and hot water took at least 30 minutes of running before it got hot. A second check in person doing what we saw her the next morning help us with a great functioning room
Comment from Hotel Management
10 Nov 2024 by Guest Experience Manager., Hotel Management
Dear Rafael,Thank you for sharing your kind review.We are glad to read that overall you had a nice stay with us. Your comments are really important to us, as it help us to improve our services.We hope you could give us the opportunity to welcome you back, and pamper you even more.Warmest regards.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Guest Experience Manager, Hotel Management
Thanks
by A verified traveler
Posted 6 Nov 2024
Amazing services and cleanliness!
Comment from Hotel Management
7 Nov 2024 by Guest Experience Manager, Hotel Management
Dear Katherine:Thank you for your comment, we are a glad to read it. Hope you come back soon!Kind Regards
by A verified traveler
Posted 4 Nov 2024
Our stay was very nice!
Only thing is that AC cannot be adjusted (and it was very cold in the room!) however, that would be great for summer stays.
They did not provide slippers (much needed with the cold floor) and they also did not have conditioner not even when requested.
Parking was free and felt safe.
The room with beach view was amazing!
Comment from Hotel Management
5 Nov 2024 by Guest Experience Manager, Hotel Management
Dear TiffanyThank you very much for sharing your comments.Please know that it has been a pleasure serving you and we look forward to welcoming you again on your next vacation.Kind regards,
by A verified traveler
Posted 24 Oct 2024
Clean, good service. Received an upgrade for no apparent reason except we stayed off season so not crowded. I would recommend.
Comment from Hotel Management
29 Oct 2024 by Guest Experience Manager, Hotel Management
Thank you, hope to see you again soon.
by A verified traveler
Posted 14 Oct 2024
Great food great pool
Comment from Hotel Management
29 Oct 2024 by Guest Experience Manager, Hotel Management
Thanks
by A verified traveler
Posted 1 Oct 2024
It was a beautiful property but the pool is so small and I could not enjoy as they were always throwing volleyballs around. Breakfast isn’t til 7 which meant I went without on flight day! Zero sympathy for someone who just had surgery…would not expedite my check in by even a second. Would not let me take breakfast to my room. Lady at check in had an attitude
Comment from Hotel Management
29 Oct 2024 by Guest Experience Manager, Hotel Management
Thank you for your review, we already send it to the chiefs of department in order to improve our service.
by A verified traveler
Posted 24 Sep 2024
Constant loud music around pool that penetrated our room
Comment from Hotel Management
29 Oct 2024 by Guest Experience Manager, Hotel Management
Thank you for your comment, we will inform our animation department and verify how many complaints we have on this issue.
by A verified traveler
Posted 30 Aug 2024
They have limited dining
Comment from Hotel Management
1 Sep 2024 by Guest Experience Manager, Hotel Management
Dear Ramon,Thank you for sharing your valuable review.We have 3 restaurants for dining. Chianti the Italian restaurant, Umami the Japanese restaurant with Teppanyaki table, and Deck the international which every night has a different menu. Nonetheless, we are in the process of improving.We hope you could visit us again, so we give you a better experience.Warmest regards.Guest Experience Manager.
by A verified traveler
Posted 25 Aug 2024
Awesome experience with the hotel staff and management. Room was tidy and clean with room service every morning.
Comment from Hotel Management
26 Aug 2024 by Guest Experience Manager, Hotel Management
Dear Rahimah,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you appreciated the attentive service that our staff offered you at all times.We hope you could visit us again, so we can pamper you even more.Warmest regards.
