Ratings based on 378 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
The neighborhood isn't safe
by A verified traveler
Posted 10 Oct 2024
No room available at check-in.Girl at reception desk recommended another hotel in area.
by A verified traveler
Posted 26 Sep 2024
The staff would need to be more active and outgoing
by A verified traveler
Posted 29 Aug 2024
Not safe area for visitors
by A verified traveler
Posted 10 Aug 2024 on Hotels
by A verified traveler
Posted 15 Jul 2024
1. A cockroach crawled on my little girls head in the middle of the night and she woke us up screaming. When I brought it up to the front desk during checkout, they offered no remedy, apology or refund.
2. The shower was leaking heavily all night.
3. The AC took over 30 minutes to cool.
4. There’s no way elevator. We had to carry out luggage four flights of stairs.
5. The fan was rattling all night.
6. The pillow cases were torn.
7. There were no towels in the room. I had to go down four flights of stairs to request them because there’s no phone in the room to call the front desk.
8. Parking is extremely limited and tight. It’s basically a small courtyard enclosed by a gate.
by A verified traveler from Apple valley
Posted 7 Jun 2024
No elevator made it hard.
by A verified traveler
Posted 12 May 2024
I liked everything about the Jardin hotel , a small hotel but big hospitality , every person at the desk was friendly and always with a smile . I stayed in the hotel in 2023 and again in 2024 and both times always welcomed and comfortable and when i return to cancun again in 2025 , i will stay at the Jardin hotel , as mentioned it is small so they serve breakfast or orther things like that but where they are located everything is within a short walking distance . Decent people with a good hotel , ny first impression of it was kind of average but i didnt know anything about cancun or anything in the city , but after my second stay i got a better idea of cancun and things and while on my second dicovered people from all different parts of yhe world come to the jardin hotel . I suggest it to every body for a good clean wholesome hotel to stay for your vusit , vacation or what have . Five stars from me .😀
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 24 Apr 2024
It was a slum.
