Ratings based on 928 Verified Reviews
3.5 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Seemed like a motel to me
by A verified traveler
Posted 11 Nov 2024
Bugs in the room, food was awful, very old and outdated building. Do not stay here!
by A verified traveler
Posted 9 Nov 2024
If you have plans and need a place to crash this would be a great option. Staff were super friendly
by A verified traveler
Posted 9 Nov 2024
Food, playa, shower hot water and oceon view poor
by A verified traveler from milton
Posted 5 Nov 2024
They are misgouding the customers with all inclusive . Its not all inclusive.
No breakfast offered
No lunch
Only dinner wirh beer
by A verified traveler from Valparaiso
Posted 27 Oct 2024
If you want to go to Cancun, be somewhere that is design and put together for Mexican tourism feel part of the Mexican resort culture, be surrounded by the wonderfulness of its people and experience a little bit more of the culture you may enjoy the Imperial. do not come here if you’re expecting a four or five star American Cancun resort experience. You don’t go to McDonald’s and pay a value menu price expecting to get the best ribeye steak you ever had. We thoroughly enjoyed our stay here. It was a great new experience. The location is perfect. If you enjoy getting out and exploring the area around you, you can jump on a bus for 12 pesos and it’ll take you just about anywhere you want to go and Cancun. You’re within 15 min walking distance of the ferry that will take you over to Isla Mujeres . You’re also within walking distance of Las Perlas Mall and youre 200 yards from the public beach. If you’re interested in taking catamaran party tours, snorkeling, or diving the marina that all the other hotels come to is right on your own the beach. The buffets are more of a snack buffet than what you would expect. Everything here is on a small scale.
by A verified traveler from MAHTOMEDI
Posted 27 Oct 2024
1 restaurant
by A verified traveler
Posted 12 Oct 2024
Nice place and all inclusive is a great deal it is visited by mostly Mexican guest and caters in that direction. Staff was great and food was delicious.
by A verified traveler from Anaheim
Posted 6 Oct 2024
The staff was super friendly the all inclusive food was all the same buffet but you get what you pay for in overall all was good
by A verified traveler
Posted 5 Oct 2024
The staff was nice and always looked out for our needs
