Ratings based on 665 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Close to the beach
Comment from Hotel Management
17 Jan 2025 by Guest Service, Hotel Management
Gracias por calificar nuestro servicio
by A verified traveler
Posted 8 Jan 2025
La atencion super amable. Depto muy comodo!
Comment from Hotel Management
8 Jan 2025 by Guest Service, Hotel Management
Gracias Ivana por compartir tu experiencia con nosotros
by A verified traveler
Posted 5 Jan 2025
In pictures you can see beautiful sights but when you are there it’s different, the walls, doors are old, need repairing, sink in bath falling, it’s missing an table or hungers for your clothes, and this property don’t have restaurant
Comment from Hotel Management
7 Jan 2025 by Guest Service, Hotel Management
Thank you for rating our service. We are sorry to read that your experience has not met your expectations.
by A verified traveler
Posted 2 Jan 2025
Awful customer service and unreachable by phone. I reached out to the hotel 1.5 weeks before my stay to change my check in date because I had to change my flight and saw they had 8 rooms available for the new date. Me, my friend, and Expedia tried to call many times and they never picked up the phone (at least 6 different calls). They were not helpful via messages and gave me the runaround giving me excuses like changes cannot be made via messaging or phone - only by an email from Expedia to a specific email address they would not provide me and told me I could not send myself. Expedia sent the email 4 days before my check in date with no response. I followed up 2 days later. Finally got an email the day before my check in date that they do not have rooms available lol. It is a small hotel - they could have made the change via messages but clearly did not feel like accommodating because someone via message told me they had even spoken to the reservations person directly.
Comment from Hotel Management
3 Jan 2025 by Guest Service, Hotel Management
We sorry for the inconvenience with your reservation, unfortunately like Expedia is an intermediary everything is done through them and with email as confirmation.
by A verified traveler
Posted 31 Dec 2024
The staff is very rude.
They wanted to charge me to let a friend in my room 55 dollars just to hang out. Even though the room was for 4 people.. they said it had to be added on the reservation.
If you meet someone and you want to brig then to your room better forget it.
The stuff were super rude.
I will never stay there again
Comment from Hotel Management
3 Jan 2025 by Guest Service, Hotel Management
We are sorry we did not meet your expectations, unfortunately you have to pay for additional guest.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Guest Service, Hotel Management
Lamentamos leer que tu experiencia no ha cumplido con tu expectativas. Sin embargo, te agradecemos el tiempo que te has tomado en dejarnos una retroalimentación de esta forma nos ayudas a identificar nuestras áreas de oportunidad para seguir mejorando
by A verified traveler
Posted 27 Dec 2024
We were given the wrong rooms and the rooms had toilets that were not functioning & air conditioning was broken. The staff member at the time denied that he gave us the wrong room & refused any refund.
Comment from Hotel Management
27 Dec 2024 by Guest Service, Hotel Management
We regret that we have not met your expectations on this occasion, but we appreciate that you let us know about the inconveniences that arose during your stay to help us improve our services.
by A verified traveler
Posted 24 Dec 2024
Comment from Hotel Management
27 Dec 2024 by Guest Service, Hotel Management
Gracias por calificar nuestro servicio
by A verified traveler
Posted 16 Dec 2024
How’s my refund???
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Guest Service, Hotel Management
Gracias por calificar nuestro servicio! Saludos
