Ratings based on 1,739 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
3 Dec 2024 by Aaron Rosas, Hotel Management
Agradezco el tiempo que ha invertido al responder nuestra encuesta. Para nosotros es un placer haberle atendido.La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.
by A verified traveler
Posted 1 Dec 2024
Excellent staff
Comment from Hotel Management
3 Dec 2024 by Aaron Rosas, Hotel Management
Agradezco el tiempo que ha invertido al responder nuestra encuesta. Para nosotros es un placer haberle atendido.La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.
by A verified traveler
Posted 1 Dec 2024
it was a nice place to stay close to the airport.
Comment from Hotel Management
3 Dec 2024 by Aaron Rosas, Hotel Management
Agradezco el tiempo que ha invertido al responder nuestra encuesta. Para nosotros es un placer haberle atendido.La satisfacción de nuestros huéspedes en Hilton Garden Inn Cancun Airport es primordial y recibir una retroalimentación como la que nos brinda es sin duda un factor importante que nos impulsa a continuar trabajando en proporcionar el excelente servicio que nuestros huéspedes merecen.
by A verified traveler
Posted 1 Dec 2024
Great place to stay when transferring through Panama City. Don’t take a taxi, instead look for the large Conning Tower with Cancún painted on it. The hotel is right beside it.
Comment from Hotel Management
3 Dec 2024 by Aaron Rosas, Hotel Management
I appreciate the time you have invested in answering our survey. It is a pleasure to have served you.The satisfaction of our guests is priority and receiving feedback like the one you provide is undoubtedly an important factor that drives us to continue working.I am very happy to know that our team always kept an eye on your stay.
by A verified traveler
Posted 1 Dec 2024
Everything that was available in the package was excellent
Comment from Hotel Management
3 Dec 2024 by Aaron Rosas, Hotel Management
I appreciate the time you have invested in answering our survey. It is a pleasure to have served you.The satisfaction of our guests is priority and receiving feedback like the one you provide is undoubtedly an important factor that drives us to continue working.I am very happy to know that our team always kept an eye on your stay.
by A verified traveler
Posted 1 Dec 2024
Perfect location for an early flight in the morning.
Comment from Hotel Management
3 Dec 2024 by Aaron Rosas, Hotel Management
I appreciate the time you have invested in answering our survey. It is a pleasure to have served you.The satisfaction of our guests is priority and receiving feedback like the one you provide is undoubtedly an important factor that drives us to continue working.I am very happy to know that our team always kept an eye on your stay.
by A verified traveler
Posted 30 Nov 2024
The Hotel is nice but their taxi service is a scam.
Comment from Hotel Management
3 Dec 2024 by Aaron Rosas, Hotel Management
The satisfaction of our guests at Hilton Garden Inn Cancun is a priority. I appreciate the time you have invested in answering our survey. It is a pleasure for us to have served you.I am very sorry to know that we had areas of opportunity during your stay. I appreciate that you have shared your feedback with us. Rest assured that your comments have been taken into account and we are working on the corresponding areas to improve in the detail that you mentioned.I would appreciate a second chance to erase the experience of your last stay. It would really be a pleasure for us to be your first choice for lodging on your next trip to Cancun.
by A verified traveler
Posted 27 Nov 2024
This is a great hotel option if you need to be near the airport vs in the hotel zone. The facility itself is very nice, well maintained and clean. Furnishings are great, rooms are clean and very nice. There are however 3 things about this hotel that I did not enjoy. 1.) There is almost zero parking if you have a car. 2.) There are no options nearby or in the hotel for dining, except the one in the hotel which is poorly staffed, very busy, very sloooooow, and not that great. This has not changed in a year and the 3X I’ve stayed there. 3.) Check-in is painfully slow…and I mean ridiculous. It should not take 20 minutes to check in. That means it’s going to be an hour if there’s 2 people in front of you.
Comment from Hotel Management
3 Dec 2024 by Aaron Rosas, Hotel Management
Dear guest:Thank you for taking the time to write a review about your recent stay at our hotel. I am very sorry that our efforts fell short of your expectations in some areas. Your feedback helps us improve. Thank you once again for your comments. We hope that if your travels bring you back to Cancun you’ll give us another opportunity to serve you and make it right.
by A verified traveler
Posted 27 Nov 2024
Pros: Convenient for transit travelers being next to airport terminals. Apart from that, barebones, quite dingy and poorly lit and mediocre at best.
Comment from Hotel Management
3 Dec 2024 by Aaron Rosas, Hotel Management
The satisfaction of our guests at Hilton Garden Inn Cancun is a priority. I appreciate the time you have invested in answering our survey. It is a pleasure for us to have served you.I am very sorry to know that we had areas of opportunity during your stay. I appreciate that you have shared your feedback with us. Rest assured that your comments have been taken into account and we are working on the corresponding areas to improve in the detail that you mentioned.I would appreciate a second chance to erase the experience of your last stay. It would really be a pleasure for us to be your first choice for lodging on your next trip to Cancun.
by A verified traveler
Posted 26 Nov 2024
Staff at checkin where extremely helpful and understanding
Comment from Hotel Management
3 Dec 2024 by Aaron Rosas, Hotel Management
I appreciate the time you have invested in answering our survey. It is a pleasure to have served you.The satisfaction of our guests is priority and receiving feedback like the one you provide is undoubtedly an important factor that drives us to continue working.I am very happy to know that our team always kept an eye on your stay.
