Ratings based on 1,955 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Nice hotel, great facilities: modern and clean. They offer several snack and drink areas. The most of the personnel was very polite and willing to help however there were some which not and that is what makes the stay to be good and not excellent.
It would be great if they could change the breakfast menu at least once or twice a week. Good quality of the buffet (not great but is not bad either), The food in the specialty restaurants is good however the personnel needs more customer service focus.
I would come back to this hotel however I would check for other options also.
by A verified traveler
Posted 19 Nov 2024
Nice resort
Comment from Hotel Management
20 Nov 2024 by Arturo T, Hotel Management
Dear Armando,Thank you for your excellent rating and kind words! We’re thrilled to hear you enjoyed your stay at Hilton Cancun Mar Caribe All-Inclusive Resort.We hope to have the pleasure of welcoming you back soon for another memorable experience.Sincerely,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Arturo T, Hotel Management
Dear Adelaida,Thank you for your fantastic rating and for choosing Hilton Cancun Mar Caribe All-Inclusive Resort! We are delighted to know that your experience with us met your expectations.Your feedback inspires us to continue providing exceptional service to all our guests. Should your travels bring you back to Cancun, we would be thrilled to welcome you again.Sincerely,
by A verified traveler
Posted 19 Nov 2024
Disappointed.
Comment from Hotel Management
20 Nov 2024 by Arturo T, Hotel Management
Dear John,Thank you for sharing your feedback. We deeply regret to hear that your experience did not meet your expectations. Please allow us the opportunity to understand more about the concerns you faced during your stay. Your comments are invaluable in helping us improve.We hope to regain your trust in the future. Should you wish to discuss further, please do not hesitate to contact us directly.Sincerely,
by A verified traveler
Posted 19 Nov 2024
Loved the hospitality- everyone was very welcoming and friendly! Super super clean! Dinner reservations were extremely easy to make and we loved every single restaurant! Hotel is kid friendly!
Comment from Hotel Management
19 Nov 2024 by Zayda Rishmawy, Hotel Management
Hello Norberto, It was a pleasure to host you! We are proud to know that you had an amazing holiday, and we are grateful to know that our team members went above and beyond! We look forward to hosting you back soon! Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
by A verified traveler
Posted 18 Nov 2024
Gorgeous oceanfront rooms in Enclave. Large balconies facing the ocean. Housekeeping staff is outstanding. Well-stocked fridge in room. Numerous pools, all very clean. Lots of fun, daytime activities (cooking classes, water aerobics, dancing, etc.). Evening shows were mediocre, except for the fire show which was fantastic. Loved the coffe bar/ice cream/snack area. Restaurants were all good.
Comment from Hotel Management
18 Nov 2024 by Zayda Rishmawy, Hotel Management
Dear Tami, We appreciate your kind words about our beautiful resort! It has been a pleasure to host you, and we are grateful for your comments on our housekeeping team, our rooms, cafe and activities. We hope we can host you back again in this paradise! Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
by A verified traveler
Posted 17 Nov 2024
Great, would go again!
Comment from Hotel Management
18 Nov 2024 by Zayda Rishmawy, Hotel Management
Dear Rosanna, We appreciate your wonderful feedback. It is fantastic to know that you had a great time. We look forward to hosting you back in this paradise. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
by A verified traveler
Posted 17 Nov 2024
Nice property. Booked again, because the first time (11/2023) was a very nice experience, food was great. However, this time around, food was mediocre, rooms are extremely hot, AC can't be adjusted below 20* Celsious. Property is clean at all times, customer service great, but food is not up to par with their prices.Karen at the coffee shop had an attitude over providing service.
Comment from Hotel Management
18 Nov 2024 by Zayda Rishmawy, Hotel Management
Dear Martha, Thank you for choosing us for the second time. It was a pleasure to host you but we are sorry to know that you had an unpleasant experience this time. We strive to provide the best service for our guests, and we hope that we can host you back to exceed all of your expectations. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
by A verified traveler
Posted 17 Nov 2024
everything was perfect! the staff very pleasant and accommodating! The food, service, was perfect. Great family friendly resort
Comment from Hotel Management
18 Nov 2024 by Zayda Rishmawy, Hotel Management
Dear Cleydi, We appreciate your kind words about our resort! It has been a pleasure to host you, and it is pleasing for us to know that everything was perfect. We look forward to hosting you again soon, Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
