Ratings based on 2,094 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.8 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Staff and customer service was excellent, Food was real good I was very surprised. I can't wait to go back!
by A verified traveler
Posted 30 Dec 2024
We stayed 5 days at the Hilton Mar Cancun. The service was excellent, and the food and beverages were available at any time, with various options. Highly recommended.
by A verified traveler
Posted 30 Dec 2024
Deluxe suite was spacious and immaculate. Traveled with young adult sun and liked that living space with Murphy beds could be closed off from master bedroom.
Enjoyed restaurant options and waitstaff was top notch!
by A verified traveler from Fremont
Posted 30 Dec 2024
1) There is too few choice of restaurants. There are always lines. Some requires earlier reservation.
2) The beach is short and close to a rock area.
3) We got there around 8am, but could not check into our room until 4pm. It seems the operation can be better managed.
4) When it was raining, there is no cover path between our building to the main E building
Comment from Hotel Management
30 Dec 2024 by Zayda Rishmawy, Hotel Management
Dear Xiaoping, It was a pleasure to host you, and we appreciate you for choosing us! We are sorry to read that we did not meet your expectations. Rest assured that our biggest goal is to provide unforgettable experiences for all guests. Nothing will be greater than hosting you back in this paradise.Cordially,Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Arturo T, Hotel Management
Dear Danika,Thank you for taking the time to share your review. We are happy to hear that you had an overall positive experience with us.We always strive to provide excellent service, and we value your feedback. If there is anything specific that you feel we could improve on, please don’t hesitate to let us know. We are committed to ensuring that your next stay with us exceeds your expectations.We hope to have the pleasure of welcoming you back soon.Best regards,
by A verified traveler
Posted 29 Dec 2024
Very nice hotel. Need to improve service in the dining room and in the rooms. When they clean the room, its nice! Many times service is very slow and the room is not cleaned even 4pm. Need to complain few times until they send people to clean.
Comment from Hotel Management
30 Dec 2024 by Arturo T, Hotel Management
Dear Yehoshua,Thank you for taking the time to share your experience with us. We are pleased to hear that you found our hotel very nice and that you were satisfied with the room cleaning when it was done.We sincerely apologize for the slow service you encountered in the dining room and with room cleaning. This is certainly not the level of service we strive to provide. Please rest assured that your feedback has been shared with our housekeeping and dining teams to address these issues and improve our overall guest experience.We truly appreciate your valuable comments, and we are committed to making the necessary improvements to ensure a more seamless and efficient service during your next stay.Thank you again for choosing to stay with us, and we hope to welcome you back soon.Best regards,
by A verified traveler from NOTTINGHAM
Posted 29 Dec 2024
Absolutely wonderful stay and vacation with family for 10days !! Great staff and ambience. Perhaps can improve on the restaurant booking system via app rather than queueing up. But knowing Xmas is peak holiday time and crowded every where we did not mind waiting for seats. Overall great place, lovely location , sea facing rooms and pools etc
Comment from Hotel Management
29 Dec 2024 by Arturo T, Hotel Management
Dear Subeer,Thank you for taking the time to share your wonderful feedback and for rating your stay with us a perfect 5 out of 5.We are delighted to hear that you and your family had a memorable 10-day vacation at Hilton Cancun Mar Caribe All-Inclusive Resort. It’s great to know that you enjoyed the ambiance, sea-facing rooms, pools, and the warm hospitality of our team.We also appreciate your constructive feedback regarding the restaurant booking system. Your input is invaluable as we continuously work to enhance the guest experience, and we will take your suggestion into consideration for future improvements.Thank you for your understanding of the holiday season's challenges, and we are thrilled that these did not detract from your overall enjoyment. We look forward to welcoming you back for another relaxing and enjoyable stay.Warm regards,
by A verified traveler from Highlands Ranch
Posted 29 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Arturo T, Hotel Management
Dear Sathya,Thank you for your wonderful feedback and the perfect rating of your recent stay at Hilton Cancun Mar Caribe All-Inclusive Resort.We are thrilled to know that your experience met your expectations and that you enjoyed your time with us. Your satisfaction is our greatest reward, and it inspires us to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back in the future to create even more memorable moments together.Warm regards,
by A verified traveler
Posted 28 Dec 2024
This hotel is very nice and clean, good food, and excellent drink, nice Oceanview frome the room. Very good stuff. I really recommend this hotel.
Comment from Hotel Management
28 Dec 2024 by Arturo T, Hotel Management
Dear Arash,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had such a positive experience with us. It's fantastic that you enjoyed the clean facilities, the food and drinks, as well as the oceanview from your room. We truly appreciate your kind words about our staff, and we’re grateful for your recommendation. We hope to welcome you back soon for another great stay!Best regards,
by A verified traveler
Posted 28 Dec 2024
Stay there for a week around Christmas and it is a wonderful resort. I would highly recommend upgrading to the enclave because on the holidays they don’t let you reserve for hotel restaurants unless you’re in the upgraded section.
Comment from Hotel Management
28 Dec 2024 by Arturo T, Hotel Management
Dear Billy Demetrius,Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a wonderful stay with us during the holidays. We're also glad that you enjoyed the benefits of upgrading to the enclave—it's always great to make the most of the exclusive features. We truly appreciate your recommendation and hope to welcome you back for another amazing stay in the future!Best regards,
