Ratings based on 3,790 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 20 Nov 2024
Room was beautiful and well appointed we had the Serenity Club Oceanfront Swimout bldg 5 and these beds face the ocean.
Great bar service to our room from Levi. All pools clean and good bar service. Vistas and buffet excellent for lunch. Tahini and buffet good for breakfast but coffee service lacking at Tahini every day. Dinners hit or miss. Long waits for food and tables even though we had reservations and Olios all 6 dinners came out stone cold yes stone cold couldn’t eat the food and were served almost 2 hours after arrival and got drinks after food arrived and no follow up by wait staff
Butler was ok promises things but never happened rooms given away to other people bands didn’t work etc barely saw our butler only use was booking dinners
Not a lot of variety of food on dinner menus as at other resorts we have been to
Would we rush back no
Many other options in Mexico
Poor set up for night entertainment
A lot of bugs bring bug spray
Theatre extremely small disappointing if you want to see the entertainment
Day activities lack
Comment from Hotel Management
20 Nov 2024 by Guest Service, Hotel Management
Dear Anne, thank you for sharing your detailed feedback about your recent stay with us at Haven Riviera Cancun. We are delighted to hear that you enjoyed the beautiful Serenity Club Oceanfront Swimout room, the cleanliness of our pools, and the excellent service from Levi. Your kind comments about our buffet and lunch offerings at Vistas are also greatly appreciated. However, we are truly sorry to learn that certain aspects of your experience did not meet your expectations. Please accept our sincerest apologies for the delays and issues you encountered during dinners, particularly at Olios. Serving cold meals and facing long wait times is far from the standard of service we aim to provide, and we will address these concerns with our culinary and service teams to ensure improvements are made. We regret that the butler service did not enhance your experience as intended and that there were challenges with the dining reservations and room key bands. Your feedback will be shared with our team to address these operational issues promptly. Additionally, we are sorry to hear that the coffee service at Tahani, night entertainment setup, and day activities did not meet your expectations. We value your input and will use it to enhance these areas for future guests. We understand that a perfect balance of service, dining, and entertainment is vital to creating a memorable stay. While we may not have met your expectations this time, we hope you might consider giving Haven Riviera Cancun another chance in the future. We would be honored to provide you with a seamless and enjoyable experience. Warm regards,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Guest Service, Hotel Management
Dear Jayla, thank you for your fantastic review! We're delighted to know that you had a wonderful stay with us at Haven Riviera Cancun. We look forward to welcoming you back for another memorable experience. Warm regards,
by A verified traveler
Posted 19 Nov 2024
Absolutely amazing! The food was wonderful and the staff was incredible! Can’t wait to go back!
Comment from Hotel Management
19 Nov 2024 by Guest Service, Hotel Management
Dear Samantha, thank you for sharing your wonderful review! We are thrilled to hear that you had an absolutely amazing stay and enjoyed our delicious food and incredible staff. It means a lot to us that you’re already looking forward to returning—we can’t wait to welcome you back for another unforgettable experience! Warm regards,
by A verified traveler from Concord Township
Posted 19 Nov 2024
Resort was our favorite one in Mexico. Rooms were amazing. Customer service was wonderful. Would stay here again ONLY dislike was Vista swim up bar staff was not very attentive and their signature drinks were all inconsistent
Comment from Hotel Management
19 Nov 2024 by Guest Service, Hotel Management
Dear Christine, thank you for sharing your review and for choosing Haven Riviera Cancun as your favorite resort in Mexico! We are thrilled to hear that you enjoyed our amazing rooms and experienced the wonderful customer service that we take great pride in delivering. We sincerely appreciate your feedback. We regret that the staff’s attentiveness and the consistency of our signature drinks did not meet your expectations. Please know that we will share your comments with our Food & Beverage team to ensure improvements in these areas. It would be a pleasure to welcome you back in the future and provide you with an even better experience. Warm regards,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Guest Service, Hotel Management
Dear Lisa, your kind review fills us with satisfaction and motivates us to continue striving to provide exceptional experiences for all our guests. We look forward to the privilege of welcoming you again in the future. Warm regards,
by A verified traveler
Posted 18 Nov 2024
it's decent for the price. bedroom has tattered curtains but I didn't stay in my room long enough to care too much. had to have someone clean shower doors. certain bartenders were dude, but don't let it ruin your mood! I like that giant pools, the beach is right there though full of seaweed. never crowded anywhere which is nice. seems to have construction going on for awhile now.
Comment from Hotel Management
19 Nov 2024 by Guest Service, Hotel Management
Dear Si, thank you for sharing your honest feedback. We’re glad to hear you appreciated the value, spacious pools, and the uncrowded atmosphere of the resort. We apologize for the inconveniences you experienced. Please know we will address these concerns with our team to improve the overall guest experience. While seaweed can sometimes affect the beach, we strive to maintain a clean and enjoyable environment. We hope to have the opportunity to welcome you back for an even more enjoyable stay. Warm regards,
by A verified traveler
Posted 18 Nov 2024
Music at the round pool was repetitive . Song said same
Word over and over.
Comment from Hotel Management
19 Nov 2024 by Guest Service, Hotel Management
Dear Sheri, thank you for your feedback! We’re glad you took the time to share your thoughts about your experience at Haven Riviera Cancun. We understand how important a varied and enjoyable atmosphere is, and we’ll make sure to share your comment about the music selection with our entertainment team to ensure a more diverse playlist moving forward. We hope to have the pleasure of welcoming you back soon for an even better stay! Warm regards,
by A verified traveler
Posted 18 Nov 2024
Everything
Comment from Hotel Management
19 Nov 2024 by Guest Service, Hotel Management
Dear Eric, thank you so much for your fantastic review! We're thrilled to see that you had an excellent experience during your stay with us. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back again soon for another wonderful stay! Warm regards,
by A verified traveler
Posted 18 Nov 2024
Beautiful property, lovely rooms but food was definitely just average.
