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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
Surround yourself with the sounds of live music at one of five restaurants or two swim-up bars while taking in breathtaking ocean views from your sun lounger.

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Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Outdoor pool, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
6 bars/lounges, 2 swim-up bars
Premium bedding, down comforters, free minibar, in-room safe
Hard Rock Hotel Cancun - All Inclusive, where vibrant energy meets luxurious comfort. Located near La Isla Shopping Mall and Iberostar Cancun Golf Course, indulge in a free breakfast buffet and unwind with yoga classes or a round of golf on the 18-hole course. With The Rock Spa offering massages and facials, this resort is perfect for relaxation.
VIP Access

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Spa
  • Room service
The current price is P30,909
P30,909 total
includes taxes & fees
Feb 23 - Feb 24

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Lagoon view double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 2 Double Beds

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Room, 1 King Bed

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Lagoon view king

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Lagoon view king

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Ocean View Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
Down duvet
Blackout drapes/curtains
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Diamond Ocean View

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down comforters, free minibar, in-room safe

Rock Royalty Ocean View King

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Premium bedding
Down duvet
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
Sofa bed - double
Blackout drapes/curtains
  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down comforters, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Pillow menu
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
2 bedrooms
Down duvet
  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down comforters, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

Highlights

Balcony
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Premium bedding
2 bedrooms
Down duvet
  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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The price is P22,683
P27,960 total
includes taxes & fees
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About the neighborhood

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500

What's nearby

  • Aquaworld - 10 min walk
  • Iberostar Cancun Golf Course - 2 min drive
  • Delfines Beach - 4 min drive
  • La Isla Shopping Mall - 5 min drive
  • Cancun Interactive Aquarium - 5 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Restaurant nebbiolo en cancun - ‬2 min walk
  • ‪Fred's House - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬4 min walk
  • ‪Porfirio's Cancun - ‬5 min walk
  • ‪Puerto Madero - ‬4 min walk

About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury all-inclusive property near Aquaworld
Located close to La Isla Shopping Mall and Iberostar Cancun Golf Course, Hard Rock Hotel Cancun - All Inclusive provides an adjacent golf course, an airport shuttle, and 2 swim-up bars. With amenities like a white sand beach and sun loungers, this property is the perfect place to soak up the sun. Indulge in a manicure/pedicure, a facial, and a massage at The Rock Spa, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and pizza. Yoga classes are offered at the health club; other things to do include basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Massage treatment rooms, beach umbrellas, and table tennis
  • Guest reviews say great things about the helpful staff
Room features
All 600 rooms have comforts such as private indoor hot tubs and 24-hour room service, in addition to perks like premium bedding and laptop-compatible safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Balconies, LED light bulbs, and daily housekeeping

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Frida
  • Pizzeto
  • Toro
  • Zen

Things to do

  • 18-hole adjacent golf course
  • Air hockey
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Shopping
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • Conference center (16,404 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the health club or fitness facility

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
Hard Rock Hotel All Inclusive
Hard Rock Hotel All Inclusive Cancun
Hard Rock Hotel Cancun
Hard Rock Hotel Cancun All Inclusive
Hard Rock Hotel All Inclusive All-inclusive property
Hard Rock Cancun Inclusive in
Hard Rock Hotel Cancun All Inclusive
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Hard Rock Hotel Cancun - All Inclusive Cancun
Hard Rock Hotel All Inclusive
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Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Frequently asked questions

Does Hard Rock Hotel Cancun - All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Hard Rock Hotel Cancun - All Inclusive ?

As of Feb 17, 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Cancun - All Inclusive on Feb 23, 2025 start from P 30,909.46, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Cancun - All Inclusive pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per week. Service animals are exempt from fees.

How much is parking at Hard Rock Hotel Cancun - All Inclusive ?

Self parking is free at this property.

What time is check-in at Hard Rock Hotel Cancun - All Inclusive ?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hard Rock Hotel Cancun - All Inclusive ?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Hard Rock Hotel Cancun - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 34 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Cancun - All Inclusive ?

Yes, the property is all-inclusive. All food and beverages are included, and activities include tennis, volleyball, aerobics classes, and more.

Where is Hard Rock Hotel Cancun - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within 2 mi (3 km) of Aquaworld, Iberostar Cancun Golf Course, and La Isla Shopping Mall. Delfines Beach and El Rey Ruins are also within 3 mi (5 km).

Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 470 out of 1011 reviews
Rating 8 - Good. 185 out of 1011 reviews
Rating 6 - Okay. 132 out of 1011 reviews
Rating 4 - Poor. 77 out of 1011 reviews
Rating 2 - Terrible. 147 out of 1011 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Simon

Disliked: Cleanliness, property conditions & facilities
If they would stick to hard rock entertainment would be great. Too loud with dance and meximusic. Otherwise resort could be great with upgrades coming. Access to beach and pools through lobby is annoying.
Stayed 4 nights in Feb 2025

10/10 Excellent

Michele L

Traveled with group
Liked: Cleanliness, staff & service
The staff was amazing, the hotel needs to be updated badly. But overall we had a great time the weather was perfecto!!!!
Stayed 7 nights in Feb 2025

6/10 Okay

NANCY

Traveled with family
Liked: Cleanliness
My top complaint, the staff is so pushy about trying to get you to sign up for their membership program.I tried to skip the meeting and the gentlemen who signed us up came to look for us on the beach to reschedule the meeting!! That is after they called our room at 8:30 in the morning on a Saturday! He also contacted my cell phone, it was borderline harassment which I didn’t appreciate. We kindly tried to decline the meeting, didn’t want to take any of the perks they offered but reluctantly we rescheduled for Sunday at 8 AM. We met the rep and I immediately told him I wasn’t purchasing anything so if we can get it over with as quickly as possible that would be great. It was a lot of information to take in which wasn’t so clear, it also costs a lot of money definitely out of my league. After telling our main guy no I wasn’t interested, he brought in a back up to try and change our minds; then after him came someone else! Once I told them I wasn’t giving a a $1, repeatedly, they let us go. It was awkward and uncomfortable. Then we were instructed to take our forms and go claim our gift which was a day bed on the beach, these beds are placed furthest from the water. We finally just were glad to leave and escape them we didn’t even claim the “gift.” Then when you check out another man tries to sell you something similar. Had to forcefully repeatedly tell the man no, again. This location is also very small, would never go back. Didn’t experience this in HR Punta Cana.
Stayed 3 nights in Feb 2025

8/10 Good

nader

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible buffet options. Shower smelt like mold
Stayed 4 nights in Feb 2025

10/10 Excellent

Eun jung

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Night show is great
Stayed 4 nights in Feb 2025

10/10 Excellent

Pedro, Fort Worth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service from all the staff and all of the high quality food. The only down side is their alcohol, for some reason it was very weak and never felt them, and I had a lot to drink. I would definitely visit again but would take my own alcohol bottles next time.
Stayed 5 nights in Feb 2025

2/10 Terrible

David

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay in this facility or use Expedia again. I am canceling my membership. We were screwed by both Expedia and Hard Rock Cancun when trying to add an extra day to our trip. We followed instructions and then were told to walk to various tables to find “Elsa” and each table said there was no Elsa and pointed to another table. Complete racket. Both the hotel and Expedia. We will never use either again. Shame on you all for how you treated us.
Stayed 2 nights in Jan 2025

10/10 Excellent

Yendris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Jan 2025

4/10 Poor

Robert

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I stay 4 night at the hard rock. I didn’t see anything that I like The rooms r old and smiled mister. I asked to change the room. They offered me another one just the same. Pool water was very cold. Food not that good
Stayed 4 nights in Jan 2025

10/10 Excellent

Paola Andrea Arevalo, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing energy
Stayed 4 nights in Jan 2025

2/10 Terrible

Sean

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
Very small. Extremely limited restaurants and seating. Wouldn’t come here again Everyone is “vip” but can’t get a seat reservation or drink.
Stayed 3 nights in Jan 2025

6/10 Okay

Jean V., Prosper

Stayed 4 nights in Jan 2025

4/10 Poor

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service
I did not like how much pressure they put on you to get into their Vacation club. Even at checkout they have someone waiting for you to try to sell you a future vacation package.
Stayed 3 nights in Jan 2025

10/10 Excellent

Osnar, American Canyon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Guaso

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Jan 2025

6/10 Okay

Nathan

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in was done poorly
Stayed 1 night in Jan 2025

10/10 Excellent

Deena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice stay. Service and staff awesome. Food was very good. Only thing that was annoying was the pressure to buy a time share. It was too much
Stayed 7 nights in Jan 2025

2/10 Terrible

Carlos, cliffside park

Traveled with group, Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible experience the purpose of the trip was it was a friends birthday I told the hostess and the waiter at toro restaurant and they never sang happy birthday to my friend and the room was so small terrible service
Stayed 4 nights in Jan 2025

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Gabriela

Stayed 3 nights in Jan 2025

10/10 Excellent

Mayra

Stayed 1 night in Dec 2024

2/10 Terrible

Dariush, Glendale

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience at the reception was highly unsatisfactory. Regrettably, I have decided not to revisit any establishment under the Hard Rock brand globally. My request to speak with the manager was met with the response that he was occupied and unavailable to address customer concerns. The lack of attention to customers was evident. Reflecting on my experience, I could compile a detailed account of the disappointments encountered, as there was little of interest found during my visit.
Stayed 5 nights in Dec 2024

8/10 Good

Denys, Riverdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a lot of fun! It was very busy during Christmas but other than being a little crowded it was a great atmosphere. Our room had some minor issues (electric and tub jets) but for the most part the rooms are nice. Great beach volleyball!!
Stayed 5 nights in Dec 2024

8/10 Good

shyam

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
I upsaid with property they didn't help me for cancel my next day stay.they just ignoring to me they said you book with Expedia Expedia said hotel can do cancel your stay. Even I didn't get any vegetarian food it really hard for me and my family I request to kitchen department they said we don't have any vegetarian curry.
Stayed 1 night in Dec 2024

2/10 Terrible

Scott, Toronto

Liked: Staff & service
Disliked: Property conditions & facilities
The staff at the hotel were great and hard wording, they need more of them. The management and the facility structure need work, when you pay allot of money for a quality facility, we deserved more. The support staff new of our concerns and they didn't fix them. Expedia travel group was good to work with.
Stayed 7 nights in Dec 2024