Ratings based on 2,314 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Dec 2024
Everything was up to mark best decision of mine to take this resort there is only small negative point is not many veg options. Except that must go resort. Its near to downtown and many small shopping places!!!
Comment from Hotel Management
11 Dec 2024 by Guest service., Hotel Management
Dear Deep Uday,Thank you very much for the magnificent evaluation that you have shared.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit.Comments like yours motivate us to strive every day to provide our valued guests with a dream vacation.We hope to welcome you again if you reward us with your visit in the future.SincerelyGuest Service
by A verified traveler
Posted 10 Dec 2024
There is a giant construction happening at the hotel which was not disclosed anywhere. The pool is closed, half of the restaurants are closed, it’s loud from 8am to 8pm so you can’t even open the balcony door to enjoy the views.
Food is terrible and extremely limited. Service is also bad. Very understaffed hotel with huge lines everywhere, from check-in to restaurants.
Comment from Hotel Management
11 Dec 2024 by Guest service., Hotel Management
Dear Eugene,We appreciate your comments regarding your recent stay.Rest assured that all your comments are extremely important and help us improve those aspects that we must address.We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.SincerelyGuest Service
by A verified traveler
Posted 9 Dec 2024
Very disappointed. I’m mad we stayed at this property. The construction was obnoxious and such an inconvenience. We didn’t know there would be construction on the pool OUTSIDE OF OUR ROOM. So loud and so ugly to look at. We would’ve chosen a different property had we known. Also the food was so gross. I’m not even picky but it was terrible. Me and my husband didn’t like most of the food there.
Comment from Hotel Management
9 Dec 2024 by Sincerely, Guest Service, Hotel Management
Dear Justus,We are very sorry that this stay was not satisfactory for you, however, we appreciate your comments and for sharing the areas of opportunity that you identified, as this allows us to improve your experience and that of other guests.However, we appreciate you sending us your observations and feedback that help us to know the areas in which we must work harder.Once again, thank you for the opportunity for improvement that your words offer us.
by A verified traveler
Posted 9 Dec 2024
Did not know when we book that the property was under construction. Staff did everything to accommodate us. We were especially pleased with our Butler Jessica and will visit the resort again because of her excellent customer service!!! She made our stay absolutely enjoyable in spite of the on going construction! THANK YOU JESSICA!!!
Comment from Hotel Management
9 Dec 2024 by Guest Service, Hotel Management
Dear Ray,We are pleased to know that your stay at Grand Park Royal has been great and that you have enjoyed your vacation.We are glad to read that you enjoyed your stay and we managed to exceed your expectations, especially Jessica.We hope you will come back to visit us again in the future. See you always!
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
8 Dec 2024 by Guest Service , Hotel Management
Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to have the opportunity to serve you again in the near future.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Guest service., Hotel Management
Dear Naresh,Thank you for choosing Grand Park Royal on your recent visit to the beautiful Mexican Caribbean.We are delighted that you have shared this comment with other travelers and we appreciate the positive feedback after your visit.Knowing that we have lived up to your expectations fills us with satisfaction.We hope to have the opportunity to serve you again in the near future.SincerelyGuest Service
by A verified traveler
Posted 7 Dec 2024
Food not many options, poor entertainment
Comment from Hotel Management
7 Dec 2024 by Guest service., Hotel Management
Dear Alina,We appreciate your comments regarding your recent stay.There is nothing more important to us than the complete satisfaction of our guests, and we will be working hard to achieve it.We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We appreciate your comments and hope to have the opportunity to serve you again in the near future and change your perception.SincerelyGuest Service
by A verified traveler
Posted 7 Dec 2024
Once we got to our renovated room it was Great, they are renovating this place so it is noisy, but i bet Once its done it's gonna be a greater place, other then the construction this place was perfect, great food and friendly people....
Comment from Hotel Management
7 Dec 2024 by Guest Service, Hotel Management
It has been a pleasure to welcome you to Grand Park Royal on your recent vacation.We are pleased to know that you have enjoyed an exceptional vacation as we wish.Comments like yours motivate us to strive every day to provide our valued guests with a dream vacation.We hope to welcome you again if you reward us with your visit in the future.
by A verified traveler
Posted 7 Dec 2024
They have a Good Service
Comment from Hotel Management
7 Dec 2024 by Guest Service , Hotel Management
It has been a pleasure to welcome you to Grand Park Royal on your recent vacation.We are pleased to know that you have enjoyed an exceptional vacation as we wish.Comments like yours motivate us to strive every day to provide our valued guests with a dream vacation.We hope to welcome you again if you reward us with your visit in the future.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Guest Service , Hotel Management
We appreciate your comments regarding your recent stay.Without a doubt, the satisfaction of our guests is our priority.We appreciate your comment, we are sorry that his experience in our hotel did not fully meet your expectations.We want to share with you that all comments from our guests are considered and carefully reviewed in order to provide a better service.We hope you will give us the opportunity and visit us in the near future.
