Ratings based on 3,416 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Very friendly staff
Comment from Hotel Management
20 Nov 2024 by Sergio Valencia, General Manager, Hotel Management
Thank you for your kind words, Nader! We’re thrilled to hear that our team’s friendliness made a positive impression on your stay. Providing warm and welcoming service is one of our top priorities, and we hope to host you again for another wonderful experience. Sincerely,
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Sergio Valencia, General Manager, Hotel Management
We truly appreciate your perfect rating, Amanda! It’s wonderful to know you had such a great experience. We look forward to hosting you again in the future for another exceptional stay! Best regards,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Sergio Valencia, General Manager, Hotel Management
Thank you for your rating and for taking the time to evaluate your experience, Lucineia. We’re glad you chose us and hope to welcome you back soon for an even better stay! Kind regards,
by A verified traveler
Posted 19 Nov 2024
Good overall. HUGE resort. Hard to get reservations in restaurants and better dishes cost extra. Staff nice. Buffet what you would expect at a good all inclusive.
Comment from Hotel Management
20 Nov 2024 by Sergio Valencia, General Manager, Hotel Management
Thank you for your feedback, Mariana! We’re glad you enjoyed your overall experience and found our staff to be friendly. We understand the challenges with restaurant reservations and the added costs for premium dishes. Your comments are valuable and help us improve. We’re pleased that the buffet met your expectations for an all-inclusive resort and hope to welcome you back in the future! Sincerely,
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Sergio Valencia, General Manager, Hotel Management
Thank you for taking the time to rate your experience with us, Shadane! We’re glad to see you had an enjoyable stay. If there’s any specific feedback you’d like to share about what could have made your visit even better, we’d love to hear from you. Your insights help us continue to improve. We look forward to welcoming you again soon! Sincerely,
by A verified traveler
Posted 16 Nov 2024
Checking it at the property was hassle free, friendly staff. I would recommend getting an uber from the airport, was less expensive and you don’t have to haggle with the people at the airport.
At the property We had a great time, the activities at the pool were fun, the pool side food was perfect for lunch. Breakfast and dinner at the main Buffett was very good, we liked that better than the reservation restaurants. The rooms were clean, fridges stocked each day, room service 24hrs was good (didn’t like the ham quesadilla). Bar atmosphere was fun for everyone Raquel and Joany were the best servers. If you need something that the resort doesn’t have there is a convenience store within walking distance follow the path off the property to the left, go down the road to the crosswalk and cross your will see “The Deli”. Check out was easy, uber back to the airport
Comment from Hotel Management
19 Nov 2024 by Sergio Valencia, General Manager, Hotel Management
Thank you so much for your detailed and thoughtful review, Betsy! We’re pleased to hear that you had a smooth check-in process and that our staff, especially Raquel and Joany, contributed to making your stay enjoyable. It's great to know you appreciated the pool activities, the 24-hour room service, and the convenience of nearby amenities. We value your constructive feedback about the quesadilla and are always working to improve. We hope to welcome you back soon for another memorable experience! Sincerely,
by A verified traveler
Posted 16 Nov 2024
Beautiful staff,good food, good pool
Comment from Hotel Management
19 Nov 2024 by Sergio Valencia, General Manager, Hotel Management
We truly appreciate your kind words and are delighted to know that you enjoyed your time with us, Satheesh. Our team works hard to provide excellent service and a comfortable environment for our guests, and it’s wonderful to hear that you found our staff, food, and pool to be highlights of your stay. We look forward to hosting you again soon! Kindest regards,
by A verified traveler
Posted 16 Nov 2024
Loved it
Comment from Hotel Management
19 Nov 2024 by Sergio Valencia, General Manager, Hotel Management
Thank you for sharing your feedback, Gabriela! We’re thrilled to know you had such a positive experience and that you loved your time at our property. It means the world to us that you enjoyed your stay, and we can’t wait to welcome you back for another incredible visit in the future. Best regards,
by A verified traveler
Posted 16 Nov 2024
Loved it!!
Comment from Hotel Management
16 Nov 2024 by Sergio Valencia, General Manager, Hotel Management
We're delighted to hear you loved your stay, Dawn! Your kind words inspire us to keep providing exceptional experiences. We can't wait to host you again! Best regards,
by A verified traveler
Posted 15 Nov 2024
Excellent
Comment from Hotel Management
16 Nov 2024 by Sergio Valencia, General Manager, Hotel Management
Thank you for your feedback, Jacob! We're thrilled to know you had an excellent experience and hope to welcome you back soon for another fantastic stay. Sincerely,
