Ratings based on 2,295 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Great staff overnight before an early train in the morning.
Rooms are in need of a refresh - sagging tables and questionable lighting.
Breakfast included was a great bonus
by A verified traveler
Posted 5 Jan 2025
Great location near the airport and very accommodating!!!
by A verified traveler
Posted 5 Jan 2025
The staff was very nice, shuttle was on time, room was clean and breakfast was delicious!!
by A verified traveler
Posted 5 Jan 2025
The staff was very nice, shuttle was on time, room was clean and breakfast was delicious!!
by A verified traveler
Posted 5 Jan 2025
I was arriving Cancun Airport late at night 10:50 pm and even the customs took so long, the time I was on the platform was almost 12 am. I was going to the all inclusive resort the next day, so it was a very convenient choice. The shuttle bus came within 30 minutes. It was easy to get to the hotel. The room was spacious and clean. The swimming pool was fine. We started the first swim there.
by A verified traveler
Posted 3 Jan 2025
by A verified traveler
Posted 3 Jan 2025
Great staff with airport shuttle. The pool area needs some maintenance and cleaning.
by A verified traveler
Posted 2 Jan 2025
requested handicap room, not available and they laughed at us. and then the shuttle for airport in am was 30 min late.
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 2 Jan 2025
