Ratings based on 37 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Feb 2023
Staff was amazing,property was in a great area. Close to alot of resturants and stores . All in all i would highly recommend to friends and family! Thanks hotel Mura for a wonderful stay!
Comment from Hotel Management
15 Feb 2023 by Elizabeth Hotel Manager, Hotel Management
Dear Heather. Thank you very much for your feedback, we are very happy that you have enjoyed your stay. Hopefully we receive you again in your next holidays. Best regards!
by A verified traveler
Posted 8 Jan 2023
It was awesome. Everything was incredible. Thank you so much for all help you gave me. ❤️
Comment from Hotel Management
12 Jan 2023 by Hotel Murá, Hotel Management
Dear Elisabeth,Thank you very much for your feedback, we are very happy that you have enjoyed your stay. Hopefully we receive you again in your next holidays.Sincerely,
by A verified traveler
Posted 7 Jan 2023
The room was very noisy. You could hear everything going on in the rooms around you. The shower needed a new head. Staff were great. Restaurant was closed but lots of good food beside the hotel.
Comment from Hotel Management
7 Jan 2023 by Hotel Murá, Hotel Management
Dear Dennis,We are sorry to hear you had a bad experience, we will work hard and improve facilities for a great service.Thank youRegards
by A verified traveler
Posted 4 Jan 2023
Address is wrong on the Expedia, we we’re looking for the property for more than 30 min , try to call them but they never pick up the call.
Locals help us to find the hotel .
Front desk , was not polite at all
Comment from Hotel Management
6 Jan 2023 by Hotel Murá, Hotel Management
Dear Maria,We are very sorry to hear you had a bad experience, we will work hard to improve our services.Best wishes,
by A verified traveler from Hartford
Posted 23 Dec 2022
by A verified traveler from chicago
Posted 13 Dec 2022
They have very good customer service.
Comment from Hotel Management
13 Dec 2022 by Hotel Murá, Hotel Management
Dear Leticia,Thank you very much for choosing us, we are here to assist you, we wait for you on your next holidays.Sincerely,
by A verified traveler
Posted 1 Dec 2022
This newly renovated hotel was a great choice after landing in Cancun. The hotel has a relaxed and modern vibe with many eateries close by. My room was exactly as pictured with a comfortable bed, modern decor and good shower. The staff were very helpful, especially Andrea and Emma who helpfully agreed to look after my luggage while I waited for a pick up after checking out.
Comment from Hotel Management
2 Dec 2022 by Hotel Murá, Hotel Management
Dear Matthew, We are very happy to know that you really enjoy your stay with us, we work evrryday to deliver a great service to our guest. Best wishes, SincerelyHotel Manager.
by A verified traveler from Cancun
Posted 11 Nov 2022
We took this hotel because we had to do a couple of work days, and wanted to have a spacious place with kitchen. First impressions was good, kind staff and indeed a spacious suite, large bed, and plenty of space for 2 people to work. We also loved the little restaurant next door to have breakfast. But then things started to fall apart. Very bad smell in the bathroom, issues in the shower, then water pressure disappeared, had to ask for maintenance who eventually did help resolve some of the issues but it would have been good just to offer us a new room. Then the worst, Internet didn’t work for most of our stay so working wasn’t possible at all. We reported it many times but no solution was offered, until we just switched to a different hotel and asked for a refund, which we received. Hotel does have potential for remote workers but they will first need to get their building ready.
Comment from Hotel Management
16 Nov 2022 by Hotel Murá, Hotel Management
Dear Guest,We apologize for the issues you had at the hotel, we do all our effort to deliver a good service, unfortunately there are some issues that are out of our hands, however we did our part with you as you said.Best wishes,
by A verified traveler
Posted 4 Nov 2022 on CheapTickets
Wonderful and friendly staff I recommend to anyone.
Comment from Hotel Management
7 Nov 2022 by Hotel Murá, Hotel Management
Dear ShanicaThank you for your feedback, we appreciate it, we will be more than happy to assist you again.Best Regards,
by A verified traveler
Posted 29 Oct 2022 on Hotels
Comment from Hotel Management
31 Oct 2022 by Hotel Murá., Hotel Management
Dear Guest,Thank you vert much for choosing us, we wait on your next holidays.Regards,
