Ratings based on 1,404 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
For the price it was great. The property is beautiful. We didn't do AI but did get bfast included (which was great).
by A verified traveler
Posted 20 Nov 2024
It was a beautiful hotel with wonderful staff. Everyone had a smile and was super friendly. The food was great. I was never able to get a reservation for the italian restaurant as it was super booked. But all the other restaurants were tasty. My only complaint was the housekeeping directly related to my room. The first night i had no remote. Also the complimentary bottle of water was opened/used. On subsequent nights i received no replacement washclothes, and they would leave various items out i.e sheets were on the counter, clean trash bags on the bathroom counter. Very minor, which i am sure is in relation to how quickly they are having to turn over rooms.
by A verified traveler
Posted 17 Nov 2024
Not enough dinning options. Most require reservations. Not enough food options
Comment from Hotel Management
19 Nov 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Zahra.Thank you for your preference and rating.We are currently building a new Speciality Restaurant, it will be open next year.Warm greetings from the Mexican Caribbean!
by A verified traveler
Posted 16 Nov 2024
It was a very nice property. Staff were very friendly
Comment from Hotel Management
16 Nov 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Ishita.Thank you very much for your preference and rating.We look forward in serving you in the near future.Warm greetings from the Mexican Caribbean!
by A verified traveler
Posted 15 Nov 2024
There were jackhammers running constantly outside our room from 9:00 am to 6:00 pm for 9 of the 10 days we were there. It was so loud up in our 9th floor room that we opted for excursions everyday just to get away from it. The hotel was okay in general, and the breakfast was fine. We opted out of the all inclusive as we ate at the daily excursions we took. Had we known about the construction we would have booked somewhere else. Without the construction issue, the hotel would have been rated a 7 for us.
by A verified traveler from Corona
Posted 15 Nov 2024
Comment from Hotel Management
16 Nov 2024 by José P. Caballero. Gerente de servicio a huéspedes, Hotel Management
Estimado JuanMuchas gracias por su preferencia y calificación.Esperamos poder servirle en un futuro cercano.¡Les envío un cordial saludo desde el Caribe Mexicano!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Naira.Thank you very much for your preference and rating.We look forward in serving you in the near future.Warm greetings from the Mexican Caribbean!
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Lisseth.Thank you very much for your preference and rating.We look forward in serving you in the near future.Warm greetings from the Mexican Caribbean!
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Ahanaf.Thank you very much for your preference and rating.We look forward in serving you in the near future.Warm greetings from the Mexican Caribbean!
by A verified traveler
Posted 11 Nov 2024
Everything was well. We requested to change our room and they were so welcome to that.
Comment from Hotel Management
13 Nov 2024 by Jose P. Caballero. Guest service manager., Hotel Management
Dear Alireza.Thank you very much for your preference and rating.We are always focussed on our guests entire satisfaction, it is always a pleasure to make you feel comfortable.Warm greetings from the Mexican Caribbean.
