Ratings based on 804 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
This was the second time at Dreams sands and the beach is wonderful low surf clean sand. Food is great. Rooms always clean. Need anything just ask they will get it
by A verified traveler from Chicago
Posted 15 Nov 2024
The property was great. Food was delicious. The only issue was a non-working elevator. Delayed everything.
by A verified traveler
Posted 14 Nov 2024
Room 337 all mold and mildew, ended up respiratory sick. Floors dirty, sandy every day, no towels, safe didnt work money stolen. Damp/wet sheets. Champagne was the worst. Noisey with outside music/ entertainment . Luggage wasn't delevired fir iver 2 hours after a 8 hour delay. Never stay at this resort.
Comment from Hotel Management
14 Nov 2024 by eConcierge, Hotel Management
Dear Barbara AnnThank you for your comments, and we are certainly concerned to read your review. We are disappointed that we were not able to exceed your expectations, and we apologize for any inconvenience caused.Thank you for bringing the situation to our attention, we will be working hard, as usual, to achieve our guests’ full satisfaction. Please send us a private message on our Official Social Media Channels, to give you a better experience and improve your expectations.We hope you had a safe and pleasant journey back homeBest Regards
by A verified traveler
Posted 13 Nov 2024
Service it was to low
Comment from Hotel Management
13 Nov 2024 by eConcierge, Hotel Management
Dear Patricia MartinezThank you for staying with us, we appreciate you may share your feedback with us to our Official Social Media Channels.We can assure you that we will take the proper measures to prevent recurrences on the opportunity areas you may share with us.We hope you had a safe trip back homeKind regards
by A verified traveler
Posted 11 Nov 2024
The staff were super friendly and so helpful. I loved the events that were hosted at night. The entire resort was very clean and the staff attended to any requests i had.
One thing i did not like was the food. I wish there were more Mexican options given that we were in Mexico. I would’ve also appreciated that the buffet put out food quicker as it ran out quickly and had to wait for certain food items to be put out.
Comment from Hotel Management
11 Nov 2024 by eConcierge, Hotel Management
Dear JenniferWe appreciate you have taken the time to write a review about your stay with us, we are happy to know that you loved everything we have to offer.Remember that Dreams Sands Cancun Resort and Spa is your second home, and we are already waiting for you, Looking forward to hosting your holidays again!Kind regards
by A verified traveler
Posted 11 Nov 2024
I liked everything but I did book it because it supposed to include all the drinks they couldn’t make mix shots which that’s really the only thing I drink and food was okay the buffet wasn’t open for dinner had to reserve for dinner told us we had to buy a bottle
Comment from Hotel Management
11 Nov 2024 by eConcierge, Hotel Management
Dear AdrianaThank you for giving us the opportunity to host your first visit to our paradise in Cancun. We appreciate the time to write a review about your stay with us. We are proud to be a company 100% dedicated to listening to our dear guests, providing them with authentic first-class attention and achieving exceeding the expectations of all our guests are our main propositions. We are taken notes about each detail, and improve our services.Thank you for your trust in our brand, and we hope to have you back and pamper you even more at your home away from home in Cancun.Sunny regards
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by eConcierge, Hotel Management
Dear WilliamThank you very much for evaluating the services of our Resort! We hope to have the pleasure of receiving you very soon.Kind regards
by A verified traveler
Posted 10 Nov 2024
Food was terrible. Even as preferred it was first come first serve for the restaurants. Service was impeccable. Angel, Miguel, Roberto deserve a special shout out for their amazing service. Only thing good about this resort was location, beach and service. Room service ran out of wings all the time. Also got our order wrong every time.
Comment from Hotel Management
11 Nov 2024 by eConcierge, Hotel Management
Dear Robyn SukhpreetYour feedback was communicated to our Food & Beverage Manager, and we will make sure to provide extra training to the team to ensure that all guests receive high quality service that we do pride ourselves on. In the meantime, we have noted your comments about food with the concerned department in order to ensure we maintain our usual high standards.Once again, thank you for taking the time to write a review on Expedia, your constructive feedback. We wish you all the best in the future, and we hope you will consider staying with us again, as we are confident we can provide a better experience.Best Regards
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
8 Nov 2024 by eConcierge, Hotel Management
Dear ThomasThank you for staying with us, we appreciate you may share your feedback with us to our Official Social Media Channels.We can assure you that we will take the proper measures to prevent recurrences on the opportunity areas you may share with us.We hope you had a safe trip back homeKind regards
by A verified traveler
Posted 8 Nov 2024
I’ve stayed at this location multiple times, though it has changed its name or property owner a few different times. I like that is far away from the noise yet close enough to other locations. The property needs more updating, but it does look like they are slowly upgrading the place. Unfortunately, we had hurricane Helene pass by, which made a mess, but it’s part of nature.
Comment from Hotel Management
8 Nov 2024 by eConcierge, Hotel Management
Dear Gerardo MendozaWe regret that our facilities have not been found in the most optimal way to meet all your expectations, in the last month, we received 3 natural disasters, which have affected us as a tourist destination, we find ourselves working on every detail to provide the quality of service that we are accustomed to, as you have already mentioned, our wonderful maintenance team is in constant renovations in different areas, to avoid the dissatisfaction of our valued guests and provide the facilities we are accustomed to.We hope that you will change your mind and provide us with the opportunity to host your holiday again in the future, so we can treat you with the level of excellence that you truly deserve.Best Regards
