2/10 Terrible
Elisha Ellen
Traveled with partner
Nov 26, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good things about Cyan resort and Spa:
- the massage was one of the best I have ever had
- The pool bar staff are amazing and make the best cocktails we had on our stay
Bad things about cyan resort and spa:
- my cards, money and jewellery were taken from my room (locked)
- The staff did nothing
- The cctv doesn’t work
- The staff do not compensate anything (even when it’s obvious its their fault things got stollen)
- The security guard sleeps on the job
- The towels are gradually taken through your stay
- The bedding isn’t changed at all, even when requested
- There is no smoking including vaping except at the main entrance (only some guests tho, you might get lucky)
- The aircon works sometimes
- They hassle you to sign a waver as soon as you arrive stating any rule breaking will cause a fine
- You can not use the pool a second before 9am or a second after 9pm.
- The restaurant doesn’t have half the menu and when you do order something, it will be missing things.
- There are only 2 members of staff that can make a cocktail even though we asked for ones on the menus
- There is no outdoor eating area as advertised
- The hot tub takes around 2 hours to fill to a usable amount
- The safe broke repeatedly
- The key card for the room stopped working repeatedly
- The balcony for our room was unusable, can’t fit 2 people and 2 chairs.
- Generally rude staff
Expedia have been unable to contact the hotel and we haven’t been offered a refund or compensation.
Elisha Ellen
Stayed 14 nights in Nov 2024