Ratings based on 1,576 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
23 Sep 2024 by AA, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 21 Sep 2024
Ok
Comment from Hotel Management
21 Sep 2024 by AA, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
18 Sep 2024 by AA, Hotel Management
Thanks for staying with us!
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
18 Sep 2024 by AA, Hotel Management
Thanks for staying with us!
by A verified traveler
Posted 13 Sep 2024
Comment from Hotel Management
13 Sep 2024 by AA, Hotel Management
thank you for staying with us!
by A verified traveler
Posted 17 Aug 2024
Comment from Hotel Management
19 Aug 2024 by Arturo A., Hotel Management
¡Gracias por su estancia con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea de lo más agradable y agradecemos sus comentarios.
by A verified traveler
Posted 3 Aug 2024
Everything was great.
Comment from Hotel Management
5 Aug 2024 by Axel D., Hotel Management
Dear RodrigoThank you for choosing to stay with us.I am glad you enjoyed your stay with us and that the accommodations and service were what you expected and deserve.Every single service and amenity is designed to meet your needs while traveling, so We're glad it did! We look forward to welcoming you again soon and continuing to create amazing travel experiences.We appreciate your time in sharing your experience with us.
by A verified traveler
Posted 31 Jul 2024
The pool and surrounding gardens are the highlight of this hotel. We have stayed here many times, but this time we were disappointed with some details of our rooms. The bathroom has no soap dish for the soap. The ice bucket had no lid. The coffee machine still had the used coffee bag from the last guests. The ice machines were broken on our floor and the floor below us. We were sad to see that the hotel had really gone down in quality. However, the proximity to the airport and the pool were excellent.
Comment from Hotel Management
31 Jul 2024 by Axel D., Hotel Management
Dear AllisonThank you very much for taking the time to give us your feedback.However, upon reading your comments, I see that your stay was not completely satisfactory. In advance, I offer a sincere apology for the incidents that occurred during your recent visit.I know that apologies after the fact may be worthless, however, I ask you to accept them as a sign of our commitment to improve the level of our facilities and service.
by A verified traveler from Prairieville
Posted 22 Jul 2024
👍
Comment from Hotel Management
22 Jul 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 22 Jul 2024
Comment from Hotel Management
23 Jul 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
