Ratings based on 1,698 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jun 2024
Helpful staff, easy shuttle access, convenient store
Comment from Hotel Management
24 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 23 Jun 2024
Comment from Hotel Management
24 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 22 Jun 2024
Near airport, pool was great and room clean
Comment from Hotel Management
24 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 21 Jun 2024
Front desk staff were not very accommodating. Kind of rude.
Comment from Hotel Management
21 Jun 2024 by BO, Hotel Management
We are sorry you were issues; we will work hard to fix the issue about with your stay experience. Thank you for let us know!
by A verified traveler
Posted 21 Jun 2024
Enjoyed the close proximity to the airport & free shuttle service. Staff very friendly & good customer service. Room quiet & comfortable.
Only criticism the fridge needed to be plugged in to use.
Comment from Hotel Management
21 Jun 2024 by BO, Hotel Management
Thank you for your stay with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments.Your opinion is very valuable and instrumental for the continuous improvement of our services. Once again thank you for your comments!We look forward to serving you again each time your travels bring you back to Cancun.Regards
by A verified traveler from Miami
Posted 20 Jun 2024
I stayed only for 1 day with the family (wife and kids). All good. The attention was very very good. Everything very clean and neat.
Not too many amenities in the facility nor in the neighborhood.
Comment from Hotel Management
20 Jun 2024 by BO, Hotel Management
Thank you for your stay with us! We are very concerned about making the stay of our guests as pleasant as possible, so we appreciate your comments.Your opinion is very valuable and instrumental for the continuous improvement of our services. Once again thank you for your comments!We look forward to serving you again each time your travels bring you back to Cancun.Regards
by A verified traveler
Posted 20 Jun 2024
Comment from Hotel Management
21 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 19 Jun 2024
Staff was very helpful
Comment from Hotel Management
19 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 17 Jun 2024
The e property persona And the way they welcomed their customers is terrible.
Comment from Hotel Management
18 Jun 2024 by BO, Hotel Management
We are sorry you were issues; we will work hard to fix the issue about with your stay experience.
by A verified traveler
Posted 17 Jun 2024
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Comment from Hotel Management
17 Jun 2024 by BO, Hotel Management
Thank you for your stay with us. We work hard to make our guests happy and appreciate your feedback!
